Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Generic

Mohammed Karim Khaznaji

Operations and Business development Manager
Jeddah,Makkah

Summary

Proven leader with extensive experience in project management and business development, notably at Al Mays Al Raeda For Catering Solutions Co. Excelled in strategic planning and cost analysis, boosting revenue through innovative strategies and fostering strong client relationships. Skilled in AutoCAD and project execution, demonstrating exceptional interpersonal abilities and a commitment to excellence. Achieved significant sales targets by leveraging a keen attention to detail and a high motivation level.

Overview

28
28
years of professional experience
6
6
Certifications
4
4
Languages

Work History

Sales Manager

Al Mays Al Raeda For Catering Solutions Co
01.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Established and cultivated solid business relationships with new or existing customers.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.

Operations & Business Development Manager

Al Mays Al Raeda For Catering Solutions Co
07.2017 - 01.2021
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Compiled product and customer data to generate informed profit projections.
  • Developed process to analyze customer feedback to incorporate insights into product development strategies.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Assistant Business Development Manager

New Diyafa For Catering Co
09.2014 - 07.2017
  • Negotiated favorable contract terms with suppliers, resulting in cost savings for the organization.
  • Contributed to increased revenue growth by closing high-value deals with key accounts.
  • Developed comprehensive marketing strategies for increased brand awareness.
  • Supported management in strategic planning initiatives for long-term success and sustainability of the organization.
  • Developed a deep understanding of target markets' needs/preferences which directly contributed to increasing revenue from those sectors.

Operations Manager

New Diyafa For Catering Co
02.2013 - 09.2014
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Administrative Manager

International Manafa Of Commerce Company Ltd
01.2007 - 02.2013
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.

Restaurant Manager

"javalounge" Restaurant - Modern Company For Devel
11.2005 - 01.2007
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Restaurant Manager

"javalounge" Restaurant - Modern Company For Devel
03.2003 - 11.2005
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Managed team of up to 75 restaurant staff, maintaining exceptional customer service and quality standards.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Designed and implemented strategies to reduce costs and waste.

Branch Manager

"Café Du Lord" Rest. Coffee Shop & Internet
07.1999 - 03.2003
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Engaged employees in business processes with positive motivational techniques.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Resolved various issues impacting sales management and business operations.
  • Assessed employee performance and developed improvement plans.

Commercial Agent

"Club Vacances International"
07.1998 - 03.1999
  • Analyzed and negotiated (Time Share and Package Product) and terms and conditions.
  • Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
  • Achieved sales targets consistently through persistence, diligence, and strong communication skills.
  • Assisted clients in making informed decisions by offering comprehensive market analysis and property evaluations.
  • Performed other duties to support goals and objectives of relationship management teams.
  • Provided insightful recommendations to clients based on thorough assessments of their financial capabilities, preferences, and requirements.
  • Collaborated with colleagues to achieve team goals and improve overall performance in the commercial sector.

Period of Training in the F&B Kitchen Department

"Royal Garden" Hotel Five Stars Iberotel Company
08.1997 - 09.1997
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Period of Training in the F&B Kitchen Department

"Palmarina" Hotel Four Stars
06.1996 - 09.1996
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided project progress updates and proposed solutions to issues.
  • Collected, arranged, and input information into database system.

Education

DTS Diploma Senior Technician - F&B Cost Control

(I.P.H.T) Institut Pilote De L'hôtellerie & Touris
Tunis, Tunisia
04.2001 -

Informatique Et Countability Diploma - Informatique Et Countability

(I.P.I.C) Institute D'informatique Et Countability
Tunis, Tunisia
04.2001 -

Tourism School Graduate (B.T.P) - Tourism

NATIONAL SCHOOL OF TOURISM
Nabeul, Tunisia
04.2001 -

Skills

Conducting cost analysis studies for projects as per the client's scope of work

Strategic planning, organizing, and coordinating flair

Ability to work effectively under minimum supervision

High motivation and good team spirit

Extreme attention to detail

Excellent interpersonal skills

Budgetary Control

Project Status Reporting

Project Management

Project execution

Project Planning

Cost estimates ((BOQ) Bill of Quantity)

Making and submitting commercial & technical proposals

Conducting cost analysis studies for projects as per the client's scope of work

Certification

BakeMate Certificate of attendance

Interests

Reading, spending time outdoors

Accomplishments

    • OCTOBER – 2023 : We signed a contract with the new construction company for 2,000 Pax daily meals (Jeddah & Riyadh).

    • MARCH – 2023 : We entered the construction sector and signed a contract with a big project (Qiddiya Project) for 1,200 Pax daily meals.

    • MARCH – 2023 : We entered Madina (Intercontinental Madinah Hotels) and opened our central kitchen.

    • JUNE – 2022 : We entered a new sector Cement Plant in Tabuk.

    • JANUARY – 2021 : We opened our central kitchen in Riyadh and started with three new contracts.

    • JULY – 2020 : Study the possibility of expanding into several regions in the Kingdom, such as the Riyadh market and the Eastern Province.

    • MAY – 2020 : We entered new sectors, including pharmaceutical companies, hotels, and quarantine shelters.

    • NOVEMBER – 2019 : Reducing the food cost for Al Mays Industrial Catering Company by more than 10%.

    • JUNE - 2019 : Completion & opening of new concept restaurant STACKS AL FAYHA (Al Fayha, Jeddah) “Fast Food Restaurant”.

    • OCTOBER - 2017 : Completion & opening of new concept restaurant STACKS SULTAN (Prince Sultan Road, Jeddah) “Fast Food Restaurant”.

    • MAY - 2017 : Completion & the opening of the restaurant QAMREYA (Tahlia Road, Jeddah) “Lebanese food”

    • MARS - 2017 : Completion & the opening of the restaurant MNA7i Makkah (King Road, Jeddah) “Saudi cuisine”

    • JANUARY - 2016 : Completion & the opening of the restaurant Breaktime 2 (Prince Sultan, Jeddah) “International food”

    • NOVEMBER - 2015 : Completion & the opening of the restaurant MNA7i Jeddah (King Road, Jeddah) “Saudi cuisine”

    • SEPTEMBER - 2015 : Completion & the opening of the restaurant Breaktime Express (Airport North Ground Floor, Jeddah)

    • JUNE - 2015 : The completion & the opening of the restaurant DIYAFA CATERING (KAEC, Jeddah) “Restaurant for the on-site staff.”

    • MAY - 2015 : Completion & the opening of the restaurant BUSINESS POINT (KAEC, Jeddah) “restaurant & Coffee Shop”

    • APRIL - 2015 : Completion & the opening of the restaurant BREAKTIME EXPRESS AIRPORT (Airport South Ground Floor, Jeddah) “BAR CORNER” & “INDOOR RESTAURANT”.

    • MARS - 2015 : Received a certificate of achievement in recognition of the valuable participation and achievement in completing the franchise development program for Breaktime Restaurants.

    • MAY - 2010 : Receipt of a mining license "Atlantis 2" - gold, silver, zinc, and copper in the Red Sea between Saudi Arabia and Sudan.

    • JULY - 2007 : Receipt three exploration licenses for the iron ore project Wadi Al Sawawine in Tabuk. "NMC".

    • JULY - 2006 : Attend the demonstration on making a bread speciality.

    • MARCH - 2003 : The opening of "javalounge" restaurant at Palestine Center, Palestine Street, Jeddah.

    • JANUARY - 2003 : Establishment of the (MCD) Company "The Modern Company for Development and Tourism Services."

    • JULY - 1999 : Completion & opening of the Restaurant "Cafe du Lord" in Heraa International Center, Heraa Street.

Timeline

Sales Manager

Al Mays Al Raeda For Catering Solutions Co
01.2021 - Current

Al Mays Certificate of thanks and appreciation

12-2018

Japanese Kaizen methodology Certificate

04-2018

Operations & Business Development Manager

Al Mays Al Raeda For Catering Solutions Co
07.2017 - 01.2021

Al Dhiyafa Certificate of Thanks and Appreciation

12-2016

ISO Certificate of participation in course

10-2014

Assistant Business Development Manager

New Diyafa For Catering Co
09.2014 - 07.2017

Operations Manager

New Diyafa For Catering Co
02.2013 - 09.2014

Administrative Manager

International Manafa Of Commerce Company Ltd
01.2007 - 02.2013

BakeMate Certificate of attendance

07-2006

Restaurant Manager

"javalounge" Restaurant - Modern Company For Devel
11.2005 - 01.2007

Employee of the month Certificate

07-2005

Assistant Restaurant Manager

"javalounge" Restaurant - Modern Company For Devel
03.2003 - 11.2005

DTS Diploma Senior Technician - F&B Cost Control

(I.P.H.T) Institut Pilote De L'hôtellerie & Touris
04.2001 -

Informatique Et Countability Diploma - Informatique Et Countability

(I.P.I.C) Institute D'informatique Et Countability
04.2001 -

Tourism School Graduate (B.T.P) - Tourism

NATIONAL SCHOOL OF TOURISM
04.2001 -

Branch Manager

"Café Du Lord" Rest. Coffee Shop & Internet
07.1999 - 03.2003

Commercial Agent

"Club Vacances International"
07.1998 - 03.1999

Period of Training in the F&B Kitchen Department

"Royal Garden" Hotel Five Stars Iberotel Company
08.1997 - 09.1997

Period of Training in the F&B Kitchen Department

"Palmarina" Hotel Four Stars
06.1996 - 09.1996

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Mohammed Karim KhaznajiOperations and Business development Manager