Mohammed M Abu Alsaud
Riyadh,Saudi
Summary
Passionate and results-driven professional with over 20 years of accomplished experience in the convergence of Payments Fintech and Banking. A proven leader in delivering innovative solutions across retail, corporate, cash management, digital payment solutions, and acquiring domains. Excels in navigating the dynamic fintech landscape, leveraging a deep understanding of industry trends to drive strategic initiatives. Recognized for [mention any specific achievements or recognitions]. I bring a comprehensive skill set and a genuine enthusiasm for evolving technologies in the financial sector. Additionally, I offer expertise in providing strategic advisory services for small businesses, specializing in tailored payment solutions to enhance operational efficiency and financial performance. High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
21
21
years of professional experience
Work History
General Manager
PayTabs
Riyadh, Saudi Arabia
09.2021 - Current
- Leading the company business and build strategic road map
- Local acquisition & Global Expansion projects
- Increase the company market share and products
- Aggregation projects
- Working with regulator for Licenses and certificates
- Budgets and cost control.
- Implemented effective customer service procedures to encourage positive feedback.
- Prepared and reviewed procedural documents for daily operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Created and led successful business culture focused on performance.
- Established budgets based on historical, current and forecasted business data.
TECHNOLOGY General Manager
URWAY FOR COMMUNICATION
Riyadh, Riyadh Region
06.2021 - 09.2021
- Leading the company business
- Global Expansion project
- Increase the company growth
- Aggregation projects .
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
Director DIRECTOR
HYPERPAY INC
Riyadh, Riyadh Region
01.2020 - 06.2021
- Manage the business development team and ensure that the team meets the needs of the company requirements and target
- Design the plan and targets ,provide support with top merchants
- Hire, train, and coach the business development team .
- Managed business operations, financial performance and investments of company.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Served as official representative of organization to public groups or government agencies.
- Created and led successful business culture focused on performance.
- Directed day-to-day employees and motivated teams to exceed objectives.
SME CHANNEL SALES MANAGER
AL RAJHI BANK
Riyadh, Riyadh Region
06.2019 - 04.2020
- Providing electronic payment collection solutions for corporates and SME clients such as point of sales (POS) and e-commerce channels
- Cross selling to corporate related services such as cash management services.
- Analysed sales reports to identify trends and update strategies.
- Defined business strategies and roadmaps to drive performance across sales unit.
- Customized promotional strategies to meet needs of different clients, products and services.
Regional Sales Manager -Merchant Acquiring
Saudi British Banks , SABB
Riyadh, Riyadh Region
10.2014 - 06.2019
- Leading the regional teams to provide Digital payments collection solutions for corporates and SME clients such as point of sales (POS) and e-commerce channels
- Hire, train, and supervise sales team and ensure that team meets the needs of the business users
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Created and directed sales team training and development course's.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Collected data to complete detailed financial reports for stakeholders and management.
- Created new procedures and forms to smoothen workflow.
- Monitored outstanding invoices and performed collections duties.
Global liquidity&cash management sales offices
Saudi British Banks , SAB
Riyadh, Riyadh Region
01.2011 - 01.2014
- Generated and managed sales activity for small, medium and multi-national accounts by providing Cash management solutions
- Ensure Revenue out of the transaction and services .
- Maintain the relation with exist merchant to grow the current portfolio .
- design Collection solutions for merchants businesses
- Took ownership of lead pipeline to exceed targets and monitor budget adherence.
- Grew annual revenue by 20 % with targeted sales and marketing strategy.
Call Center Procedure and Compliance Officer
SERVICE DELIVERY DEPARTMENT, SAUDI BRITISH BANK, SABB
01.2010 - 01.2011
- Responsible for providing all call center departments with needed internal procedures and checking all compliance requirements.
Call Center Training Officer
Saudi British Banks , SAB
Riyadh, Riyadh Region
01.2009 - 01.2010
- Responsible for provide needed coaching for week points to the agents with providing English marketing scrip's for products .
Internet Banking & Quality Team Officer
Saudi British Bank, SAB
Riyadh, Riyadh Region
01.2008 - 01.2009
- Responsible for leading customer service team and provide solutions for customers through internet banking service .
- Leading Quaintly Team to assure Loans and Takaful application are complained and ready to processed.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
Senior Service Quality Assurance Agent
AMERICAN EXPRESS SAUDI ARABIA) LTD
01.2005 - 01.2008
Customer service representative, Tenders Agent
ALKHARAFI TRADING & CONTRACTING CO
01.2003 - 01.2005
Education
Diploma - programming and data base
KING SAUD UNIVERSITY/APPLIED STUDIES AND COMMUNITY
Riyadh, Riyadh Region /2000 - /2003
courses - Banking
Saudi British Banks Training Center
Riyadh, Riyadh Region /2008 - 06.2019
Skills
- Leading Teams
- Motivator
- External recruitment
- Growth
- Vendor Management
- Project Management
- Market Development
- Customer Negotiations
- Staff development
- Business development
- Customer service-oriented
- Networking
- Speaker
Languages
English
Fluent
Timeline
General Manager
PayTabs
09.2021 - Current
TECHNOLOGY General Manager
URWAY FOR COMMUNICATION
06.2021 - 09.2021
Director DIRECTOR
HYPERPAY INC
01.2020 - 06.2021
SME CHANNEL SALES MANAGER
AL RAJHI BANK
06.2019 - 04.2020
Regional Sales Manager -Merchant Acquiring
Saudi British Banks , SABB
10.2014 - 06.2019
Global liquidity&cash management sales offices
Saudi British Banks , SAB
01.2011 - 01.2014
Call Center Procedure and Compliance Officer
SERVICE DELIVERY DEPARTMENT, SAUDI BRITISH BANK, SABB
01.2010 - 01.2011
Call Center Training Officer
Saudi British Banks , SAB
01.2009 - 01.2010
Internet Banking & Quality Team Officer
Saudi British Bank, SAB
01.2008 - 01.2009
Senior Service Quality Assurance Agent
AMERICAN EXPRESS SAUDI ARABIA) LTD
01.2005 - 01.2008
Customer service representative, Tenders Agent
ALKHARAFI TRADING & CONTRACTING CO
01.2003 - 01.2005
Diploma - programming and data base
KING SAUD UNIVERSITY/APPLIED STUDIES AND COMMUNITY
/2000 - /2003
courses - Banking
Saudi British Banks Training Center
/2008 - 06.2019
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