Mohammed Mahdi Ali Kojok
Chef Operation Officer
Saihat, Dammam
Summary
OBJECTIVES To work with a challenging and reputable organization that will offer the opportunity for increasing levels of responsibilities and professional growth and gain on-the-job experience to render better services to organization. Result driven, customer oriented professional with 15 plus years of management experience in both Food Manufacturing Company and retail environments. Workforce optimization and ongoing process improvement. Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Chief Operations Officer
Muntazah Holding Group of Companies
01.2021 - Current
- Direct and oversee all budgets, ensuring financial goals are met each year
- Analyze client needs and develop strategies for meeting those needs more efficiently
- Evaluate all aspects of business performance and present findings to stakeholders
- Met yearly profit goals, increasing annual profit by three to eight percent each year
- Conducted in-depth analysis of costs and profits and implemented improved methods for tracking and measuring financial performance
- Wrote quarterly and yearly budgets for all company departments
- Reduced costs by implementing new budgetary strategies across several departments
- Directed all operations, including marketing, finance, IT and procurement
- Increased operating profits over prior year through strategic plan execution
- Creating realistic budgets and assisted managers in remaining within those budgets
- Initiating payroll controls and operating best practices that eliminated ineffective procedures.
Vice President
Muntazah Food Company
01.2018 - 01.2021
- Managed regional budget and performed advisory role for overall budget activities
- Led team projects, counseled employees, recruited/trained volunteer staff, and created policies and procedures based on formal assessment for organizational change
- Authored annual business plan and negotiated annual vendor contracts
- Developed and implemented strategic business plan to increase sales revenue by 25% over 3 years
- Managed day-to-day operations of business development team, including recruiting new employees and training existing staff
- Spearheaded aggressive marketing campaign that increased customer acquisition by 50% in 1 year
- Collaborated with all departments (sales, finance, operations) to ensure company goals were met and exceeded expectations
- Managed company’s largest client base of over 100 customers to ensure that all projects were completed on time and within budget
- Negotiated contracts with prospective clients as well as existing clients to secure additional work or increase project budgets
- Generate business opportunities by identifying potential markets in assigned region
- Hire managers for different departments and appoint retailers and franchisee after thorough background analysis
- Participate in internal audits to verify whether necessary controls are being implemented and take appropriate action if discrepancies are found in any process
- Coordinate with advertising agency and monitor effectiveness of promotional campaigns
- Develop strategies to achieve excellence in overall operations - 3
- Identified opportunities to improve business process flows and productivity
- Established performance goals for department and provided methods for reaching milestones
- Increased company growth through collaboration with sales and marketing departments
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Established performance goals for department and outlined processes for achievement
- Led development of strategic marketing plans to raise awareness and drive sales growth
- Identified and resolved issues between employees, promoting better collaboration and mutual respect
- Collaborated with senior management to develop strategic initiatives and long term goals
- Created succession plans to provide continuity of operations during leadership transitions
- Communicated business performance, forecasts and strategies to investors and shareholders
General Manager
Muntazah Food Industries
Dammam 2nd Industrial Area
01.2017 - 01.2018
- Identified operational processes inefficiencies and recommended necessary improvements
- Facilitated month-end closing processes, invoicing, journal entries and account reconciliations
- Review monthly financial results with partners and identify opportunities to improve profitability
- Attended weekly meetings with revenue management to position of company with strong market relationship with valuable customers
- Responsible for accounting department, including financial reporting, cash, accounts payable, accounts receivable, payroll, intercompany, fixed assets, and operational/cost accounting
- Manage staff of 420 to 450 employees in various departments such as front desk accountant, purchase, HR, IT, and maintenance
- Work closely with partners and local banks regarding annual line of credits and terms and conditions
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Conducting quality, timely performance feedback and performance appraisals
- Ensuring store/district compliance with company operating policies and procedures
- Evaluating store performance, receive and incorporate feedback from store inspections, and implement action plans to improve store/district ratings
- Ensuring overall maintenance of facility and execution of preventive maintenance
- Maintaining all financial records, general bookkeeping, and processing payroll.
Senior Sales Manager
Muntazah Food Industries
01.2016 - 01.2017
- Actively monitored all major KPIs of sales team of 18 reps to identify challenges and design innovative sales strategies based on thorough research and data analysis
- Perform market analysis to develop new business plan to migrate business to different type of restaurant with capital investment
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Led and directed team members on effective methods, operations and procedures
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes
Sales Manager
Nature Valley
01.2015 - 01.2016
- Verified that prices, discount and payment terms, and products on purchase orders were in accordance with customer's contract
- Using Report Writer and Crystal created reports to extract data and ran daily, weekly, quarterly sales, bookings, and backorder reports for distribution
- Effectively interacted with Sales, Production, and Purchasing Departments to ensure order fulfillment in timely manner
- Investigated problems and found resolutions.
- Managed 16 salesman to duplicate sales numbers
- Resolved customer issues quickly to close deals and boost client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Sales Supervisor
Nature Valley
01.2014 - 01.2015
- Exceeded sales target for all years by over 15%
- Boosted customer satisfaction from 78% in 2014 to 91% in 2015
- Managed to upsell products by focusing on customers’ past purchases
- Worked in this fast-paced retail environment have held various positions throughout facility, each focusing on different aspect of retail business industry
- Scheduled commercials, inserting order schedules
- Planned, coordinated, and oversaw five yearly station events
- Worked with promotions department to determine sales opportunities
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Sales Representative
Family Business
Saida
02.2010 - 02.2014
- Start new store from scratch
- Created wide customer space, for computer tools
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Quoted prices, credit terms and other bid specifications.
Education
Bachelor of Engineering - Computer Engineering
Beirut Arab University
Beirut, Lbanon 10.2004 - 09.2009
Skills
Manage cost and margin control by reviewing quarterly and annual financial goals
Strategic & Tactical Planning
Business Development & Acquisition
Policy FormulationHolds no bars against travel and relocationHighly proficient in word processing, spreadsheet, and presentation applications and inclinedNegotiations, Sales
Operations management
Crisis Management
Consulting
Profitability improvement
Joint ventures and alliances
Budgeting and finance
Timeline
Chief Operations Officer
Muntazah Holding Group of Companies
01.2021 - Current
Vice President
Muntazah Food Company
01.2018 - 01.2021
General Manager
Muntazah Food Industries
01.2017 - 01.2018
Senior Sales Manager
Muntazah Food Industries
01.2016 - 01.2017
Sales Manager
Nature Valley
01.2015 - 01.2016
Sales Supervisor
Nature Valley
01.2014 - 01.2015
Sales Representative
Family Business
02.2010 - 02.2014
Bachelor of Engineering - Computer Engineering
Beirut Arab University
10.2004 - 09.2009