Mohammed Mustafa Shareef(IT Engineer)
Riyadh
Summary
Intend to establish a career in the field of Information Technology with complete dedication and commitment, willing to work as a key player in a challenging and innovative environment. Having broad range of technical skills and experience and able to master new technologies with ease.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Microsoft Engineer
Nournet
05.2019 - Current
- Perform basic problem solving and assistance on various software applications and hardware systems for department users
- Provide first contact support of incoming requests to service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
- Setting up accounts in Active Directory for Company Employees
- Create, change/modify AD accounts as per request
- Educate end users on appropriate issue resolutions to minimize repeat requests
- Identify and organize incoming support tickets according to priority and escalate tickets to proper support tier/group
- Perform routine technical assistance and maintenance duties
- Monitoring Customer Environment including Servers and Network devices on Daily basis
- Managing multiple monitoring tools like Opmanager, Kaseya VSA and Traverse
- Assist with tracking inventory levels of equipment and materials; perform data entry and maintenance of records such as general monthly reports for customers
- Assist with installation, configuration and maintenance of computers, workstations and/or other related equipment and devices
- Perform miscellaneous job-related duties as assigned
- Plan and execute Change Requests for Windows Security Updates for all customers
- Mitigate Vulnerabilities related for Windows Server OS released on Monthly basis.
IT Support Engineer
CMDC LTD
02.2018 - 04.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Submitted service tickets for equipment maintenance requests.
Information Security Analyst
HSBC Electronic Data Processing Pvt Ltd
06.2016 - 12.2017
- Administering user access on Servers using PAR (Password Auto Repository) & TPAM
- Providing privileged access to internal users/Employees on critical servers & accounts with use of TPAM Tool
- Handled PAR password approvals for global region (APAC, Europe, US, Canada & Mexico)
- Worked on tight schedules & deadlines with SLA being 15 minutes
- Handled multiple queues effectively and maintained SLA to maintain workflow uninterrupted
- Worked on creating reports for managing hourly workflow and submitted report to management
- Administering internal user's accounts on Active Directory
- Creating user profiles and providing access permissions for various users present on AD
- Creating AD groups on server with constrained access levels (Read/Write, Modify and full).
System Administrator
IBM
04.2015 - 08.2015
- Support users with technical issues
- Create, Change or Delete as per request
- Configure/Add new services as necessary
- Installation/Configuration of System Softwares and Related Infrastructure
- Maintenance and Troubleshooting of Servers and Computers
- Updating Operating System, Software and Computers
- Monitored and updated user groups and permissions using Active Directory
- Implemented more frequent backups to increase data security.
Customer Service Representative
SITEL India Pvt Ltd
04.2013 - 03.2014
- Solving customer queries based on Microsoft consumer product via Chat and Email
- Responsible for Acting as liaison between Customers and Company
- Advise on Company Information
- Suggest solution when product malfunctions
- Utilize computer technology to handle high volumes
- Help user on technical issues by sharing screen.
Education
Bachelor of Science - Computer Science & Engineering
Jawahar Lal Nehru Technological University
Hyderabad2012
Skills
- Technical Skills & Certifications:
- Windows Sever 2012,Windows Server 2016, Windows Server 2019
- Microsoft Certified Professional ( MCID : 13027569)
- Active Directory ,DHCP, Group Policy
- Additional Skills :
- Office 365, Manage Engine Opmanager, ITSM Service Desk
Additional Information:
Nationality: Indian
URL: https://wwwlinkedincom/in/mohammed-mustafa-shareef-8b459775
Certification
MCSE
CCNA
Timeline
Microsoft Engineer
Nournet
05.2019 - Current
IT Support Engineer
CMDC LTD
02.2018 - 04.2019
Information Security Analyst
HSBC Electronic Data Processing Pvt Ltd
06.2016 - 12.2017
System Administrator
IBM
04.2015 - 08.2015
Customer Service Representative
SITEL India Pvt Ltd
04.2013 - 03.2014
Bachelor of Science - Computer Science & Engineering
Jawahar Lal Nehru Technological University
MCSE
CCNA
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