Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Hi, I’m

MOHAMMED NASER ALRAJEH

aviation expert
Riyadh
MOHAMMED NASER ALRAJEH

Summary

EXECUTIVE MANAGEMENT PROFESSIONAL Diligent and accomplished strategist and hands-on with 33 years of success driving performance achievements in growth of organization sales and development. Implemented and executed best practices in company's strategic development, overseeing operations, marketing, finance and administrative functions in large companies with orientation towards positive results. Successfully managed and possessed valuable insights in increasing ravines in the competitive markets, leading organizations through critical transitions. Commenced productivity and leadership skills during professional tenure in Aviation, Health Care , and Tourism industry delivering compliance and sales targets with a focused approach. Proven leadership skills that involve vision and strategy formulation as well as developing businesses and teams to achieve company’s objectives. Strong problem solving, negotiations, communication, and presentation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Dedicated aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Experienced Commercial Director with over 33 years of experience in Aviation. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

33
years of professional experience
1
Certification

Work History

Sky Prime aviation, Sky

Business Develeopment Consultant
10.2019 - 10.2020

Job overview

  • Prime Aviation Services main base is in Riyadh, Saudi Arabia
  • The company was established with one specific goal in mind, to excel in business aviation services
  • The is team consists of dedicated personnel including experienced pilots, cabin crew, engineers and other aviation professionals
  • Every aircraft within the fleet has been carefully selected to suit a variety of needs and is fully equipped with cutting edge technology and a luxurious interior layout
  • Our passion and dedicated backed up by a fleet of executive jets enable us to provide our customers with top VIP services anywhere and at any point in time around the globe.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Al Tayyar Travel Group

Consultant
12.2018 - 06.2019

Job overview

  • For the Hajj and Umrah sector with the establishment of a company for Hajj and Umrah belonging to the Al Tayyar travel group
  • Proven record of successful achievement of 8000 pilgrim contracted in three months for the last umrah season as new company registered.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation and data modeling.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Authored detailed work plans to meet business priorities and deadlines.
  • Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.

Hajj and Umrah

Commercial Director
01.2017 - 11.2018

Job overview

  • Flynas formerly Nas Air, is a domestic and international low-cost airline based in Saudi Arabia, the country's first budget airline
  • The company's head office is located Riyadh
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Provided extensive leadership by effectively communicating strategic goals and plans.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Conducted research to develop detailed business plans for commercial opportunities and expansion.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

EMCOR Facilities Services L.L.C

CEO
12.2015 - 01.2017

Job overview

  • 1 year 1 month)Kingdom of Saudi Arabia
  • EFS Facilities Services is a leading Integrated Facilities Management, Operation and Maintenance Solution provider across the MENASA (Middle East, North Africa, and South Asia) region
  • EFS has over a decade of facilities management experience with the operational capability to deliver bespoke solutions to a diverse base of clients operating in a multitude of sectors in the local markets and throughout the region.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations.
  • Prepared organization for forecasted demand levels through effective operational planning.

Al Tayyar travel

Consultant for Hajj and Umrah
12.2014 - 12.2015

Job overview

  • KSA
  • Al Tayyar Travel Group Holding Company is a Saudi joint-stock company with 14 affiliated companies that provide outstanding and distinguished travel and tourism services through more than 300 offices within the Kingdom of Saudi Arabia as well as 20 international offices
  • An extension of its expansive policies the Capital has been raised in 2013 to 1.200 million Saudi Riyals (320 million US dollars) with an increase of 400 million Saudi Riyals from the retained profits, and each existing 2 shares has been given one free share on the date of general meeting held on 02/04/2013
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

flynas

Sr. Sales Manager
01.2007 - 12.2014

Job overview

  • Joined nas in 2006, as one of co-founders , worked in establishing the commercial arm of the company, then later on establishing the sales department, and taking over opening new regional destinations, and later on international destinations for the airline
  • Given the achievements track during the previous tenure, and the success of managing two different fleets, was promoted to a Sr
  • Manager of Sales
  • The airline has a fleet of The Airbus and Embraer fleet carries passengers in complete comfort on over 450 flights a week to 30 destinations within, to and from Saudi Arabia
  • Key Responsibilities and Achievements :
  • Was part of the co-founding team to successfully launch the first low cost airline in Saudi Arabia
  • Was able to set up and open regional airports within the middle east, for the first time, despite the geopolitical circumstances
  • Has achieved sales targets and above for 7 years on row, with not less than a 100% increase in each year
  • Has managed 14 GSAs ( General Sales Agent ), which includes Supporting and supervision of the sales and marketing of all GSAs and monitoring the level of service being provided to all agents
  • Responsible for the monitoring of GSAs sales targets, , and quarterly performance and budget review, as well as staff recruitment
  • Was responsible for setting up the 14 international Offices , along with the legal and operational aspects including making any necessary arrangements such as complying with country regulations, and requirements.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Forecasted sales of $45M and set successful policies to achieve sales objectives and related metrics within timeframe.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Managed and motivated sales team to increase revenue 100% in 5 years.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
  • Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Identified opportunities for growth within MENA territory and collaborated with sales teams to reach sales goal.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Targeted new markets and increased sales 20% through proactive sales and negotiation techniques.
  • Developed international business relationships to drive business units abroad.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 25% revenue increase.
  • Exceeded regional annual sales target by 10%.
  • Expanded product distribution by adding more than 15 new distribution points in region.
  • Increased regional market share 7% within 12 months.

Etihad Airways

Manager
05.2006 - 12.2006

Job overview

  • Etihad Airways is the National Airline of the United Arab Emirates and having wide range of Operations worldwide
  • Key Responsibilities and Achievements :
  • Provided leadership and direction to all operational, financial, and personnel matters in setting up Etihad Saudi Arabia Country office
  • Expanded client base, optimized revenue levels, and significantly intitated Sales Channels
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated report data to proactively adjust and enhance operations.
  • Directed staff and managed annual capital budget.
  • Prepared and recommended long-range plans for development of department personnel.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

Gulf Air

District sales manager
05.2005 - 05.2006

Job overview

  • Gulf air is the National Carrier of the kingdom of Bahrain and having wide range of Operations worldwide
  • Key Responsibilities and Achievements :
  • Provided special sales support to all centeral province, which ensured that services met expectation levels and maximized revenue potential
  • Introduced a new sales stretgy, with focus on corporate sales
  • Estbalished sales for premium seats, and increasing the sales demand for Gulf Air within Saudi Arabis
  • Developed and introduced Sales programs that generate more revune , which included changing sales strategy
  • Led efforts to improve profit levels and drive revenue growth for a previously non-performing seat catogery utilizing excellent business talents
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

British Airways
Riyadh

Carrier of Great Britain and
01.1999 - 01.2005

Job overview

  • (Key Accounts Corporate - Central Province)
  • Having wide range of operations worldwide
  • Key Responsibilities and Achievements :
  • Responsible for Commercial individual customers as well as travel agents
  • Participate in developing and planning of innovative marketing ideas and implement them, which involved interaction with travel trade associates , commercial houses and individuals
  • Successful in achieving the set targets for the job during the complete tenure, Added SR 24 Million business per annum to British Airways
  • Successfully achieved the goals of Marketing and Sales objectives
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Used coordination and planning skills to achieve results according to schedule.

Saudi Tourist & Travel Bureau Ltd

Operations Manager
01.1993 - 01.1999

Job overview

  • Saudi Tourist & Travel Bureau is the leading travel agent in the Kingdom and having 40 Branches Kingdom wide and General Sales Agent (GSA) for the following airlines, Air Lingus,Japan Airlines, Singapore Airlines, Air Seychelles,Air Sahara,Aero Asia, Emirates Airlines,Garuda Indonesia Airlines
  • Key Responsibilities:
  • Preparation of Airlines Fare sheet and circulation
  • Update fares, services and Airlines products regularly to Agents and in house staff
  • Supporting and supervision of the sales and marketing of all GSAs and monitoring the level of service being provided to all agents
  • Products updates presentation
  • Preparation of the local budget
  • Coordination with sales & operations department of airlines
  • Independent correspondences with overseas airlines offices
  • Achievements :
  • Progressed within the ladder of my career from Sales Executive to Operations Manager
  • Managed customers services, provide assistance to the top management in the preparation of company’s annual budget and in conducting meetings and presentations
  • Led the handling of travel requirements for Royal families and ministries
  • Built a strong relationship with our GSA’s
  • Attend regular meetings with GSA management and coordinate with the GSA Staff.

Security Forces Hospital

Asst. Administration Manager
01.1992 - 01.1993

Job overview

  • Security Forces Hospital is one of the major hospitals in the kingdom, owned by Ministry of Interior
  • Was appointed as Coordinator of the various department of the hospital including travel office, employees relations, public relations office, procurement office etc
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Al Hamoud Recruitment Office

Sales Coordinator
01.1987 - 01.1992

Job overview

  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Education

Royal Industrial institute

Diploma

Skills

  • Consultant Plus
  • Certified Mortgage Consultant
  • Service Consultant Assistance
  • Siebel Certified Consultant
  • Business to Business
  • Business-to-Business Sales
  • Business Planning
  • Business Strategies
  • Business Operations

Accomplishments

proven record of successful achievement of 8000 pilgrim contracted in three months for the last Umrah season as new company registered in 2019.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% by completing Hajj opration with accuracy and efficiency.

Certification

Core Competencies Business Development Airliens Operations Management Strategic Planning Marketing Management International Markets Financial Management Sales Management Human Resource Management Competitive Analysis Change Management Project Management, IATA Certified. Customer Satisfaction & Professional Handling Course - Chamber of Commerce – Riyadh English Course - King Saud University Sales, Reservations and Customers Services Course - British Airways, Riyadh. Basic Fare and Ticketing Course- KLM Royal Dutch Airlines Basic Auto Reservation Course -Saudi Arabian Airlines. Saudia Automated Ticketing Course - Saudi Arabian Airlines. Quality Achieving Excellence - Quality Change Through Teamwork and Quality

Additional Information

Was part of the co-founding team to successfully launch the first low cost airline in Saudi Arabia.

Languages

Arabic
Native language
English
Advanced
C1
Urdu
Upper intermediate
B2

Timeline

Business Develeopment Consultant

Sky Prime aviation, Sky
10.2019 - 10.2020

Consultant

Al Tayyar Travel Group
12.2018 - 06.2019

Commercial Director

Hajj and Umrah
01.2017 - 11.2018

CEO

EMCOR Facilities Services L.L.C
12.2015 - 01.2017

Consultant for Hajj and Umrah

Al Tayyar travel
12.2014 - 12.2015

Sr. Sales Manager

flynas
01.2007 - 12.2014

Manager

Etihad Airways
05.2006 - 12.2006

District sales manager

Gulf Air
05.2005 - 05.2006

Carrier of Great Britain and

British Airways
01.1999 - 01.2005

Operations Manager

Saudi Tourist & Travel Bureau Ltd
01.1993 - 01.1999

Asst. Administration Manager

Security Forces Hospital
01.1992 - 01.1993

Sales Coordinator

Al Hamoud Recruitment Office
01.1987 - 01.1992

Royal Industrial institute

Diploma

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MOHAMMED NASER ALRAJEHaviation expert