Mohammed Rajeh Ali
Dammam,04
Summary
Objective To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Account Sales Manager
Riyadah and Aamal information technology Company
2023.07 - Current
- Managed portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction.
- Coordinated sales presentations and product demonstrations, showcasing value proposition for prospective clients.
- Utilized [ZOHO CRM] to create sales forecasts to target monthly, daily and yearly objectives.
- Managed high-profile territories, generating $85000 in new business and increasing existing account sales 30%.
Network Engineer
Digital Communication Company
2022.08 - 2023.07
- Provide network support services for devices such as hubs, bridges, routers, and other hardware
- Perform troubleshooting for Juniper, Cisco, and packet analysis.
- Provide complete end-to-end engineering and installation of route-based IP network solutions
- Setup hardware and software in optimal configurations to meet network performance requirements.
Technical Support Specialist
Machinestalk Company
2019.02 - 2022.06
- Understand the issues and customers requests in fleet management system & solve issues, achieve customers requests in fleet management system
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Assist customers in identifying issues and explain solutions to restore service and functionality.
- Improve customer satisfaction by efficiently resolving technical issues and providing timely support.
IT Technician
Machinestalk Company
2016.04 - 2022.06
- Perform troubleshooting and repaire peripheral devices such as printers, scanners and PCs
- Enhance user experience with thorough troubleshooting and resolution of hardware and software problems.
- Perform installation, maintenance and repair for complex internal computer hardware and various software applications.
Customer service and Support Specialist
Machinestalk Company
2016.04 - 2022.06
- Help large volume of customers every day with positive attitude and focus on customer satisfaction
- Customers Training and Development
- Respond to customer calls and emails to answer questions about products and services
- Clarify customer issues and determined root cause of problems to resolve product or service complaints.
Operation Support Specialist
Machinestalk Company
2019.02 - 2021.06
- Perform administrative duties and prepare operational procedures to assist operations support manager
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Data entry
- Configure All GPS tracking Devices to give accurate data on GPS tracking platform.
Telecom Fiber Optic Technician
Bazy Trading & Contracting Ltd. Company
2015.02 - 2016.02
- Install fiber optic cables from FDT fiber distribution terminal or Exchange to TB terminal box and end user
- Increase network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Perform troubleshooting and equipment testing to identify and correct problems end to end and network- wide
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Telecom Engineer
Nafjan Group
2014.06 - 2015.01
- Create and install new Fiber Optic network as hardware like FDT fiber distribution terminal cabinet, TB terminal box, Cabling, fiber optic Splicing, Underground pipes, etc
- Improve network performance by designing and implementing efficient telecom infrastructure solutions.
- Perform telecommunication and networking business evaluations
- Conduct site visits to gather information and data on project locations, infrastructures and conditions.
Receptionist
Mobily
2013.07 - 2014.05
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Keep reception area clean and neat to give visitors positive first impression.
- Resolve customer problems and complaints.
- Answer their query and give them some solutions and advises if need.
Call Center Representative
Al-Jedaye Furniture Co
2012.11 - 2013.04
- Managed high call volumes approximately 70 incoming calls per day while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
Education
Course - Networks Fundamentals
Udemy Educational Website
Online06.2021
Course - Leadership And Management
Udemy Educational Website
Online02.2021
Course - PMP
Udemy Educational Website
Online06.2020
Bachelor of Science - Computer Networking And Telecommunications engineering
Sanaa University
Sanaa, Yemen06.2012
Course - Computer Networking
CCNA
Sanaa University04.2012
Course - Computer Maintenance A+
Sanaa University
Sanaa, Yemen03.2011
Skills
- Relationship Management
- CRM proficiency
- Performance Tracking
- Territory Management
- Client Relationship Building
- Data Interpretation
- IT support
- Customer Order Management
Certification
Membership in Saudi Council of Engineers
Languages
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Key Account Sales Manager
Riyadah and Aamal information technology Company
2023.07 - Current
Network Engineer
Digital Communication Company
2022.08 - 2023.07
Technical Support Specialist
Machinestalk Company
2019.02 - 2022.06
Operation Support Specialist
Machinestalk Company
2019.02 - 2021.06
IT Technician
Machinestalk Company
2016.04 - 2022.06
Customer service and Support Specialist
Machinestalk Company
2016.04 - 2022.06
Telecom Fiber Optic Technician
Bazy Trading & Contracting Ltd. Company
2015.02 - 2016.02
Telecom Engineer
Nafjan Group
2014.06 - 2015.01
Receptionist
Mobily
2013.07 - 2014.05
Call Center Representative
Al-Jedaye Furniture Co
2012.11 - 2013.04
Course - Networks Fundamentals
Udemy Educational Website
Course - Leadership And Management
Udemy Educational Website
Course - PMP
Udemy Educational Website
Bachelor of Science - Computer Networking And Telecommunications engineering
Sanaa University
Course - Computer Networking
CCNA
Course - Computer Maintenance A+
Sanaa University