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MOHAMMED RASHID BIN BIN KOWAYBEEN
Cluster Event Assistant Manager
Riyadh,7950
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Event Assistant Manager with over 9 years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Event Assistant Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks and training in cross Exposure trainings. Motivated to learn, grow and excel in Hospitality.
Reliable employee seeking Event Manager position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Cluster Event Booking Center Assistant Manager
Marriott Hotel
Riyadh, Al Wizarrat District
07.2021 - Current
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Reservations Supervisor
Fairmont Hotel
Riyadh, Qurtubah District
02.2020 - 06.2021
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Recruited and developed employees for Event & Reservations department.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Event Sales Executive
Intercontinental Hotel
Riyadh, Al Wizarrat District
03.2017 - 12.2019
- Contributed to 12% growth in 2019 by developing strong relationships with clients and up-selling additional services.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Utilized effective marketing techniques to increase brand recognition.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Re-booked recurring events for following year.
- Developed and maintained collaborative working relationships with key accounts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Negotiated with vendors to achieve most favorable terms.
- Coordinated florists, photographers and musicians during for events.
- Planned and organized activities, details and logistics for Conferences, Exhibitions & events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Liaised with clients to determine exact event requirements.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated with sales and marketing teams to publicize and promote events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Reservations Officer
Intercontinental Hotel
Riyadh, Al Wizarrat District
02.2016 - 12.2019
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled reservations and answered questions from interested patrons for busy 418-room hotel.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
TOEFL - English Language And Literature
Al Akhawayn University
Morocco - Ifran 04.2011 - 08.2013
Highschool Diploma - English Highschool
British Council
Srilanka -Colombo 07.2008 - 10.2010
Highschool Diploma - Science Education
Al Rayed School
Al Worod District 02.2010 - 10.2011
English Diploma - English Language Skills
Dickson College
Australia - Canberra 04.2003 - 08.2004
Skills
Event planning and execution
undefinedSoftware
Excel
PowerPoint
Outlook
Gmail
SFA (Central Reservations System)
GPO (Central Rooms rate System)
Oasis (Payroll and attendance)
Certification
IHG Way of Sales Champion
Timeline
Cluster Event Booking Center Assistant Manager
Marriott Hotel
07.2021 - Current
Reservations Supervisor
Fairmont Hotel
02.2020 - 06.2021
IHG Way of Sales Champion
02-2019
Event Sales Executive
Intercontinental Hotel
03.2017 - 12.2019
Reservations Officer
Intercontinental Hotel
02.2016 - 12.2019
TOEFL - English Language And Literature
Al Akhawayn University
04.2011 - 08.2013
Highschool Diploma - Science Education
Al Rayed School
02.2010 - 10.2011
Highschool Diploma - English Highschool
British Council
07.2008 - 10.2010
English Diploma - English Language Skills
Dickson College
04.2003 - 08.2004
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