Mohammed Saad Riaz

➢ Spearheaded the end-to-end project management for HealthEngage,
ensuring timely execution of weekly agile releases, production bug
fixes, and critical product enhancements aligned with business goals.
➢ Facilitated cross-functional collaboration with development, QA, and
business steams to ensure clear communication, issue resolution,
and smooth delivery cycles.
➢ Gathered, analyzed, and prioritized business requirements for new
features and product enhancements, integrating them seamlessly
into the agile release pipeline.
➢ Identified process and product gaps through root cause analysis,
defining actionable solutions and developing a clear roadmap for
continuous improvement.
➢ Proactively monitored and addressed production issues to minimize
downtime and ensure business continuity without impacting critical
operations.
➢ Implemented process optimizations to improve team efficiency, sprint
predictability, and release quality, reducing turnaround time for bug
fixes and enhancements.
➢ Defined KPIs and success metrics to monitor project performance,
ensuring adherence to timelines, budgets, and quality standards.
➢ Collaborated with senior leadership to align product roadmaps with
business strategy, ensuring long-term goals were met while
delivering immediate value.
➢ Leveraged agile tools like JIRA and Confluence to track progress,
streamline workflows and maintain transparent project
documentation.
➢ Drove stakeholder engagement and facilitated regular reviews,
ensuring clear visibility of progress, risks, and opportunities for
improvement.
➢ Mentored and guided project teams, fostering a culture of
accountability, ownership, and continuous improvement.

As a Senior Business Analyst and Project Manager I am currently streamlining material management and manpower demands in projects by implementing a Material Management Information System (MMIS) and improving resource management. Additionally, I am providing outsourced services to clients to enhance their operational efficiency

and transparency.

I collaborated with project managers and various departments to gather requirements and suggest cost-effective process improvements for both internal and client projects.

• Develop and implement the project execution plan, ensuring the implementation of quality control standards and cost control on the project for on-time completion.
• Deliver the projects on time, within the budget and quality set by the organization.
• Liaising with all stakeholders to ensure project deliverables are met.
• Coordinating with project managers and project directors in ensuring timely order of materials and planning/arranging of labor/ sub-contractors
• Supervising, monitoring, and reporting project progress throughout the project cycle to ensure on-time completion. Lead Projects progress meetings and coordinate with other departments.
• Overseeing the installation and construction work from time to time and ensuring efficient standards of workmanship are maintained.
• Ensuring that a proper record of the completed project documentation is available on completion of the project.
• Elaboration and update of the project planning data (an-effort, actual costs versus budget, times-schedules, personnel deployment planning etc.)

Execute the projects within estimated material,/labor/staff costs.

Make monthly payment applications, obtain certification, and collection –through QS & Finance.

Obtain variation orders on scope changes instructed by the employer.

• Capitalized business improvement opportunities to promote growth.
• Coordinated training programs for increased staff competency levels.
• Scrutinized existing process and proposed methods and procedures.
• Unified efforts from multiple departments towards business developments.
• Moreover, I define business processes, develop in-house applications, and establish an incident management process.
• Designing customer journey, customer onboarding and incorporation of factors such as customer behaviour, actions and external factors for shifting customer's base from offline model to online.
• Complete end-to-end process development including external systems and integrations.
• Capturing requirements using various BA techniques drafting a complete Business Requirement Document (BRD), functional specifications, Ul design for mobile, web and tablet.
• Conducting various sessions with marketing team for proposed UI and UX.

• Collaborated across departments (Housekeeping, Finance, Sales & Marketing, Engineering, Procurement, and Estimation) to gather requirements and streamline business processes.
• Partnered with business stakeholders and technical teams to digitize end-to-end processes and deliver robust in-house applications.
• Prepared and managed requirement documents (BRD, FSD) to drive process digitization; recommended new workflows to enhance cost efficiency and operational effectiveness.
• Boosted organizational efficiency by meticulously structuring project timelines, deliverables, and milestones.
• Applied agile planning methodologies to successfully manage EPC projects and ensure on-time delivery.
• Coordinated with external vendors to secure timely delivery of hardware and project resources.
• Partnered with end-users to elicit, define, and validate system requirements aligned with business objectives.
• Defined HR processes and successfully implemented key modules, including attendance management, leave management, and onboarding (ongoing HR module enhancements).
• Spearheaded the successful implementation of the Supply Chain Module, improving procurement and inventory control.
• Led automation initiatives such as Sales Tracking and E-Filing systems to streamline reporting and documentation.
• Designed application screens and defined core business logic to enable user-friendly, efficient workflows.

• Gathering business requirements from clients, user requirements and expectations and conveying the same to developers for developing application. Being interface between business users, developers and IT delivery team

• Documenting requirements from the user, defining scope of work, SRS and working with all the stakeholders over the entire project cycle. Effective in Business Process Model Notation, Business Process Flow Diagrams and using the UML.

• Conduct customer needs analysis, through techniques like JAD, Scenarios and use cases, Organizational Modeling, Scope Modeling, Interviews, user stories, Story boarding, prototyping and so on.

• Contributing to the design, development, and maintenance of ongoing metrics, KPI analysis reports, analyses, dashboards, etc. to drive key business decisions.

• Preparing Competitor Analysis Report, Presentation for clients and statistical analysis of data and market.

• Analytical and innovation lead solution design - ability to collect data, analyze information and develop feasible recommendations and best of industry standards and practices.

Coordinating with various teams across various competencies to design, develop and provide tie best possible solution and support throughout the entire cycle till project is delivered.

• Developed and maintained the company's business continuity plan, ensuring that it meets industry standards and regulatory requirements.
• Conducted risk assessments and business impact analyses to identify potential risks and prioritize critical business functions.
• Coordinated with cross-functional teams to develop and implement emergency response plans and procedures
• Maintained documentation of the business continuity plan, emergency response procedures, and test results.
• Conducted regular tests and exercises of the business continuity plan to identify gaps and ensure its effectiveness.
• Worked with external vendors and contractors to ensure that critical services and resources were available during a crisis.