Mohammed Saeed Al Shahrani
Yanbu
Summary
Dynamic Senior Telecommunications Specialist with a proven track record at Marafiq, excelling in network capacity enhancement and seamless technology integration. Adept at problem-solving and team leadership, I enforce strict security protocols while optimizing telecommunications infrastructure. Committed to continuous learning, I drive efficiency and foster collaboration across cross-functional teams.
Overview
26
26
years of professional experience
Work History
Senior Telecommunications Specialist
Marafiq
Yanbu, Saudi Arabia
06.2023 - Current
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Increased overall network capacity by designing, implementing, and maintaining scalable telecommunications infrastructure solutions.
- Verified service by re-programming circuits and alarms and conferring with team of engineers.
- Collaborated with cross-functional teams to develop cohesive strategies for achieving short-and long-term business objectives.
- Ensured seamless integration of new technologies into existing infrastructure with thorough testing and validation procedures to minimize potential disruptions.
- Safeguarded sensitive data by enforcing strict security protocols across all aspects of telecommunications operations.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Expedited issue resolution times using advanced diagnostic tools to assess root causes accurately and recommend effective remediation measures efficiently.
- Liaised with component vendors to properly operate and maintain telecommunications equipment.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- update standards and procedures to maintain safe work environment.
- In addition to my main tasks, serve as a SALEM ambassador for the Operational Technology department to implement MARAFIQ loss prevention standards and procedures, as well as maintain and organize related documents.
Team Leader
Siemens Ltd
Jeddah, Saudi Arabi
11.2013 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed method of statement , risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Engage in and participate in root cause analyses (RCA) for telecom network issues across the customer network.
Telecommunications Engineer
Siemens Limited
Jeddah, Saudi Arabia
04.2004 - 10.2013
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Researched and recommended network and data communications hardware and software.
- Coordinated installation of new users and relocations of existing users.
- Performed telecommunication and networking business evaluations.
- Installed, maintained and supported voice/data applications such as SDH, PDH, PSE, PLC and MPLS TP.
- Participated actively in industry conferences or workshops staying abreast latest trends and technologies, applying insights gained to improve operations and services.
- Streamlined processes by automating manual tasks, leading to increased accuracy and efficiency in telecommunication operations.
- Worked closely with network administrators and server engineers to deliver quality service.
- Interpreted electrical schematics and design documents for system installation and build-out.
- Developed customized solutions for businesses to address unique telecommunication needs, resulting in increased productivity.
- Delivered comprehensive training sessions for staff members on proper use of telecommunications equipment, boosting overall proficiency levels throughout the organization.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, SDH, PDH, PSE, and PLC applications.
- Optimized network capacity by conducting thorough analyses and identifying opportunities for improvement.
- Managed complex projects involving multiple stakeholders, ensuring successful deployment of telecommunications infrastructure.
- Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of SDH, PDH, PSE, PLC and MPLS TP.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Tested equipment and circuits using various tools such as data tester, OTDR, Optical meters and Level/Generator meter and network diagnostic tools.
Assistant Engineer
King Khalid University
Abha, Saudi Arabia
01.2003 - 03.2004
- Assisted in development, design and execution of projects.
- Provided technical assistance to staff when needed.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Optimized performance of mechanical systems by conducting thorough analyses and recommending improvements.
Sales Representative
Al Sam'a Co
Riyadh, Saudi Arabi
01.2000 - 12.2003
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Engineering Technology - Telecommunications
College of Telecommunication And Electronics
JeddahSkills
- Self-motivation and initiative
- Team leadership
- Patience and perseverance
- Telecom billing systems
- Time management expertise
- Continuous learning mindset
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Senior Telecommunications Specialist
Marafiq
06.2023 - Current
Team Leader
Siemens Ltd
11.2013 - 05.2023
Telecommunications Engineer
Siemens Limited
04.2004 - 10.2013
Assistant Engineer
King Khalid University
01.2003 - 03.2004
Sales Representative
Al Sam'a Co
01.2000 - 12.2003
Bachelor of Engineering Technology - Telecommunications
College of Telecommunication And Electronics