Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mohammed Saleh ALFarzaeai

Jedddah,Saudi Arabia

Summary

A highly skilled professional with expertise in procurement software and excellent negotiation skills. Demonstrates strong interpersonal communication, time-management, and adaptability to various work conditions. Proficient in computer use and Capable of working effectively both individually and within a team.Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

2025
2025
years of professional experience
7882
7882
years of post-secondary education

Work history

Purchasing supervisor

ALJOMAIH AUTOMOTIVE CO.
Jeddah, Saudi Arabia
07.2013 - Current
  • Directed daily operations to maximise output and reduce costs
  • Managed stock levels for reduced warehouse costs.
  • Resolved invoice discrepancies promptly, enhancing supplier trust.
  • Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
  • Tracked pricing trends, enabling informed buying decisions.
  • Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
  • Administered expenditure, preventing budget overages with successful control strategies.
  • Established operational and administrative procedures and enforced controls.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Ensured timely delivery of goods through meticulous planning and scheduling.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.
  • Expedited order processing with detailed record keeping.
  • Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
  • Monitored industry trends, aiding in cost-effective sourcing strategies.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Developed a robust system of internal controls over procurement activities to mitigate risk.
  • Boosted efficiency by implementing new purchasing procedures.
  • Trained junior staff on procurement policies and procedures, increasing productivity.
  • Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
  • Introduced Oracle Procurement Cloud to streamline end-to-end procurement workflows, resulting in [ 90 ]% efficiency increase.
  • Utilised market analysis to drive strategic purchasing decisions.
  • Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
  • Enabled accurate cost tracking by maintaining and updating purchase records in Oracle.
  • Established strong vendor relations to enhance supply chain management.
  • Oversaw records covering purchasing transactions, distribution flow and stock storage.
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Minimised customer complaints by verifying procured items met required quality standards.
  • Leveraged supply management experience and industry contacts to streamline distribution activities.

Computer technician

ALJOMAIH AUTOMOTIVE CO.
Jeddah, Saudi Arabia
12.2014 - 12.2015
  • Trained junior technicians in rapid troubleshooting, resulting in reduction in customer downtime.
  • Maintained scanners, printers and other computer peripheral equipment.
  • Created back-up files for retrieval during potential system failures.
  • Assisted colleagues with troubleshooting, fostered a supportive work environment.
  • Advised users and sit operators about performance, use and maintenance of ICT equipment.
  • Managed security options and software in computers to maintain privacy and protection from attacks.
  • Troubleshot system failures or bugs and provided solutions to restore functionality.
  • Installed and aligned antennae to pick up signals with maximum quality and reliability.
  • Ran cables to connect devices, equipment and power sources to newly installed systems.
  • Streamlined workflow processes by devising efficient IT strategies.
  • Performed routine maintenance to prevent system outages and failures.
  • Handled regular repairs and maintenance for information and communications equipment.
  • Solved complex software problems for client satisfaction.
  • Installed new hardware, improved system performance.
  • Revamped outdated systems, boosted overall technological capabilities.
  • Presented cost-effective recommendations to management for improving current computing systems and teleprocessing networks.
  • Investigated cause of equipment damage or loss to determine overall liability for repairs or replacement.
  • Offered technical support on-site, via phone or email for enhanced customer service.
  • Ensured smooth operations with regular maintenance of computer systems.
  • Identified and fixed technical issues to prevent downtime.
  • Created and removed user network accounts following guidelines.
  • Monitored performance of complex telecommunications networks to proactively identify concerns and correct normal problems.
  • Implemented failover solutions and firewalls to protect customer data.
  • Provided round-the-clock tech support for uninterrupted business operations.

Collection legal assistant

ALJOMAIH AUTOMOTIVE CO.
Jeddah, Saudi Arabia
07.2013 - 11.2014
  • Produced affidavits and briefs for different cases.
  • Oversaw end to end completion of Client Matter Inception (CMI) processes.
  • Supported office with skilled budget tracking, purchasing and payroll administration.
  • Communicated effectively with clients to discuss their outstanding debts.
  • Researched and compiled debtor information for case preparation.
  • Received hand-written notes from staff and transcribed wording into organised digital files.
  • Reviewed and interpreted complex legal documents pertaining to debt recovery cases.
  • Drafted legal correspondence on behalf of partners, using attention to detail and communication skills to produce-error free documents.
  • Drafted correspondence letters to debtors, encouraging settlement of outstanding debts.
  • Transcribed verbal communications from attorneys, client interviews and depositions.
  • Maintained updated case files, practice records and law libraries.
  • Contributed towards effective credit control by promptly processing payments from debtors.
  • Typed letters, memoranda and emails to convey accurate and professional information.
  • Maintained confidentiality whilst handling sensitive client information.
  • Complied with all office policies, rules, regulations during the execution of duties,.
  • Proofread and revised draft documents daily to optimize formatting, punctuation and consistency.
  • Increased customer satisfaction by resolving issues.
  • Analyses data and information to identify issues and create tailored solutions.

Customer service representative

Adwaa Rent A Car
Jeddah, Saudi Arabia
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Ensured smooth running of operations with timely preparation of reports.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Implemented customer follow up to uphold service standards.
  • Offered technical support, leading to enhanced user experience.
  • Boosted monthly sales revenue by skillfully promoting diverse product and service options.
  • Recorded information about inquiries and complaints within internal database.
  • Obtained feedback from customers to improve service experience.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Listened actively to offer accurate information and best solution to their needs.
  • Collaborated with sales team to maximize product visibility and sales.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Advised customers on availability, pricing and location of products.
  • Offered current, accurate advice on optional solutions for concerns.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Applied conflict management to stressed and concerned customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Streamlined processes through efficient record keeping.
  • Completed thorough documentation in Excel for each enquiry.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Handled in-person, email and mailed correspondence.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Managed daily calls, taking orders and escalated cancellations.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Provided top-notch support for increased customer satisfaction.
  • Processed high-value payments with meticulous accuracy.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Followed scripts when answering common customer questions.

Collections agent

ALHamrani Commercial Investment Co.
Jeddah, Saudi Arabia
  • Communicated with customers diplomatically and respectfully.
  • Investigated accounts with balance errors using accounting software.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Prepared reports on collections activity contributing towards strategic planning efforts.
  • Maintained professional tone when corresponding by phone or email.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
  • Collected on past due accounts with average one month delinquency.
  • Utilised negotiation skills, leading to increased rates of settlement agreements.
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Updated client files regularly, ensuring accurate record keeping for future reference.
  • Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
  • Facilitated productive dialogue between company and debtor, improving relationship management.
  • Stored customers' information securely to maintain confidentiality.
  • Scheduled regular follow-ups with clients; ensured timely debt repayments.
  • Exceeded collection target goals with assertive communication and negotiation skills.
  • Implemented strategies for prompt bill payments, reducing company losses.
  • Created solutions to overcome obstacles impacting customers' ability to repay debt.
  • Conducted thorough research for enhanced debtor tracing efforts.
  • Remained calm and poised when communicating with difficult clients or in stressful situations.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Offered debtors assistance with payment planning.

Finance department intern

ALHamrani United CO.
Jeddah, Mecca Region
  • Improved financial status by analysing results, monitoring variances and recommending financially-sound actions.
  • Supported senior finance team members to aid departmental productivity.
  • Improved cost efficiency by analysing and recommending changes to financial systems.
  • Delivered clear guidance and KPIs for financial planning processes to support consistent deliveries and offer sufficient information to explain drivers and trends.
  • Identified and resolved issues using critical thinking and problem-solving skills.
  • Utilised industry-leading software to document and evaluate financial transactions.
  • Used accounting software to generate reports and perform other accounting duties.
  • Collaborated with accounting team in researching and analysing financial data.
  • Built and updated financial models to support ongoing budgeting and forecasting processes, analyse complex information and process real-time data.
  • Detailed financial data in spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Recorded company data for performance and trend analysis.
  • Streamlined processes with thorough review of financial procedures.
  • Reviewed financial reports and recommended strategies to streamline operations, increase productivity and grow company profits.
  • Prepared financial and collateral analysis and narration in loan reviews.

Marketing intern

ALHAMRANI UNITED CO.
Jeddah, Saudi Arabia
  • Facilitated smooth operation of trade shows, resulting in increased brand awareness.
  • Organised marketing plans and programmes to best support business growth and development.
  • Developed marketing plans to support department strategies.
  • Developed holistic advertising strategies to achieve revenue and awareness goals.
  • Evaluated email marketing campaigns to identify improvement areas.
  • Managed social media accounts, improved online interaction with customers.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Provided accurate, efficient administrative support across large-scale marketing projects.
  • Prepared detailed reports on marketing campaign outcomes.
  • Participated in product development discussions, contributing fresh and innovative ideas.
  • Developed brand identity and voice to improve social media engagement.
  • Created engaging, topical content tailored to target audiences.
  • Contributed to team objectives whilst participating in brainstorming sessions for marketing strategies.
  • Improved digital presence by maintaining and updating company website regularly.
  • Carried out SEO tasks for better search engine rankings.
  • Leveraged data to produce informative, helpful marketing insights.
  • Assisted in budget planning processes, ensured cost-effective use of resources.
  • Leveraged market and competitor data to identify market opportunities and gaps.
  • Managed multi-channel advertising campaigns to support sales objectives.
  • Conducted market research to understand customer base and enhance products.
  • Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
  • Evaluated campaign performance to optimise return on investment.

Billing and accounting assistant

ALHAMRANI UNITED CO.
Jeddah, Saudi Arabia
  • Produced detailed aging reports consistently, aiding effective debt recovery strategies.
  • Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
  • Assisted in monthly close processes to ensure timely report generation.
  • Reconciled accounts payable transactions promptly for balanced books.
  • Processed refunds or adjustments efficiently as per customer requests.
  • Compiled financial reports with attention to detail and precision.
  • Updated ledger entries regularly for up-to-date records management.
  • Supported audit processes through comprehensive document preparation.
  • Interpreted financial data, prepared official forms, and produced statements.
  • Participated in monthly, quarterly and annual audits.
  • Streamlined invoice processing by implementing efficient billing systems.
  • Managed incoming payments securely, maintaining company's financial integrity.
  • Distributed invoices, answering payee queries and communicating deadlines.

Customs clearance department

ALHAMRANI UNITED CO.
Jeddah, Saudi Arabia
  • Interviewed transport professional to gain insight into shipment histories.
  • Fostered positive relationships with key stakeholders including customers, suppliers, carriers, and officials.
  • Conducted regular meetings with team members for performance review and feedback.
  • Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
  • Negotiated multi-stage transport services for international shipments.
  • Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
  • Established export strategies and standardised procedures for common shipments.
  • Classified goods by type of item and fee or tariff groups using correct system.
  • Assisted in tariff classification, helping in correct application of duty rates.
  • Maintained shipping records and accounting files covering clients shipping to and from over destinations.
  • Supervised team of customs agents for maximum efficiency.
  • Compared carrier terms and fees to determine most cost-effective service.
  • Oversaw preparation of necessary paperwork for shipments' seamless transition through customs checkpoints.
  • Followed correct customs clearance procedures for exporting and importing goods.
  • Streamlined operations by introducing efficient work processes.
  • Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo.
  • Tracked shipments using multiple software systems and kept clients informed on progress.
  • Optimised workflow by delegating tasks effectively among team members.
  • Coordinated and resolved shipping details in English and Arabic
  • Managed customs clearance process, ensuring timely delivery of goods.
  • Ensured adherence to customs laws and rules, preventing penalties and fines.

Import and Vehicle Distribution Department

ALHAMRANI UNITED CO.
Jeddah, Saudi Arabia
  • Organised licences to move cars & spare parts into or out of saudi arabia.
  • Tracked shipping trends to identify consistent problems with customs, carriers or specific types of cargo.
  • Streamlined communication lines with overseas offices, improving workflow efficiency.
  • Deployed risk management strategies for safe handling of sensitive or hazardous materials during transportation.
  • Performed quality control checks on shipments to guarantee product integrity upon arrival at destination.
  • Maintained shipping records and accounting files covering clients shipping to and from over destinations.
  • Conducted comprehensive risk assessments related to import and export activities.
  • Implemented cost-saving measures in the supply chain process; resulted in significant savings over time.
  • Negotiated favourable agreements, reducing transportation expenses and contributing to overall cost savings.
  • Classified goods by type of item and fee or tariff groups using correct system.
  • Prepared shipping orders and documentation for international and domestic shipments.
  • Facilitated seamless import and export operations, meticulously managing customs compliance.
  • Coordinated and resolved shipping details in English and Arabic
  • Ensured compliance with international laws by thorough checking of all paperwork.
  • Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
  • Liaised with shipping companies, ensuring timely delivery of products.
  • Researched and monitored market trends to identify new opportunities for business development.
  • Verified cargo contents against transport documentation.
  • Collaborated with logistics team to ensure prompt dispatch and receipt of consignments.

Education

Bachelor's degree - Faculty of Computer Sciences ( Specialty IT )

Future University
Sanaa, Yemen
2005/2005 - 2009/2009

Diploma - computer use application program

Jeddah International Training Institute
Jeddah, Mecca Region
01.2010 - 03.2010

Diploma - Certificate in computer use in office work

Jeddah International Training
Jeddah, Mecca Region
04.2012 - 06.2012

Diploma - Certificate in English language from ( Foundation B )

English language from ELC .
Jeddah, Mecca Region
/2013 - /2015

Diploma - Certificate in English language ( level A )

English language from ELC .
Jeddah, Mecca Region
/2016 - /2017

Diploma - Certificate in English language ( level B )

English language from ELC .
Jeddah, Mecca Region
/2011 - /2012

Skills

  • Excellent negotiation skills
  • Good in computer use
  • Adapting to work conditions
  • Working as an individual or group
  • Full knowledge of Jeddah
  • Valid driver's license
  • Procurement software mastery
  • Interpersonal communication
  • Time-management

Languages

Arabic
Native
English
Advanced

Timeline

Computer technician

ALJOMAIH AUTOMOTIVE CO.
12.2014 - 12.2015

Purchasing supervisor

ALJOMAIH AUTOMOTIVE CO.
07.2013 - Current

Collection legal assistant

ALJOMAIH AUTOMOTIVE CO.
07.2013 - 11.2014

Diploma - Certificate in computer use in office work

Jeddah International Training
04.2012 - 06.2012

Diploma - computer use application program

Jeddah International Training Institute
01.2010 - 03.2010

Customer service representative

Adwaa Rent A Car

Collections agent

ALHamrani Commercial Investment Co.

Finance department intern

ALHamrani United CO.

Marketing intern

ALHAMRANI UNITED CO.

Billing and accounting assistant

ALHAMRANI UNITED CO.

Customs clearance department

ALHAMRANI UNITED CO.

Import and Vehicle Distribution Department

ALHAMRANI UNITED CO.

Bachelor's degree - Faculty of Computer Sciences ( Specialty IT )

Future University
2005/2005 - 2009/2009

Diploma - Certificate in English language from ( Foundation B )

English language from ELC .
/2013 - /2015

Diploma - Certificate in English language ( level A )

English language from ELC .
/2016 - /2017

Diploma - Certificate in English language ( level B )

English language from ELC .
/2011 - /2012

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Mohammed Saleh ALFarzaeai