Administrative leader experienced in business operations , project management and team oversight. working to improve processes, procedures and practices. Excels admistrative and decisively approaches problems.
- Helped to improve data integrity by by escalating discrepancies in data management .
- Increased productivity by through time and attendance tracking, task-based scheduling and staffing optimisation.
- Applied knowledge of to improve current methodologies and processes.
- Improved workflow by by building teamwork and communication between employees.
- Increased KPI target attainment by through implementing practical solutions to overcome common obstacles.
- Implemented realistic forecasted workloads and time-management strategies .
- Delivered solutions-orientated support for the team of through impactful troubleshooting and root-cause analysis.
- Managed successful recruitment and onboarding of new employees .
- customer retention and satisfaction by delivering top-quality service.
- Assessed and interpreted market information to anticipate and respond to trends.
- Reviewed established objectives and action plans on monthly basis to verify alignment with client needs.
- Analysed market and competitor research to identify customer prospects.
- Formulated and implemented successful account strategies to drive continuous improvement, profitability and growth.
- Verifying the completion of research work.
- Building a strong and direct relationship with customers on a principled basis.
- Communicating with existing customers and their various requirements.
- Participation as a key member with official clients based on new sales agreements for the organization.
- Working to achieve all customer requirements in a timely manner and in cooperation with various work teams.
- Prepare reports on achievements periodically with senior management.