Mohammed Saud Alharbi
Jeddah,Makkah
Summary
Seasoned Telecom Operation Team Leader with a proven track record at National Grid Company SA and Siemens Energy. Excelled in NOC Management and innovative network solutions, enhancing operational efficiency and network reliability. Skilled in mentoring and risk management, Significantly improved customer satisfaction and network performance. Proficient in team leadership, technical project management, and innovative process implementation. Eager to apply extensive project management and technical skills in a new domain.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telecom Operation Team Leader
National Grid Company SA
05.2019 - Current
- Leadership in Regional Control Center, Jeddah: Managed regional operations and coordination as Team Leader.
- Collaborative Team Role in Other Projects: Actively participated as key team member in additional projects such as ( Business Continuity, risk assessment, KPI Improvement for Telecom operation department
- NOC Establishment and Management: Played a pivotal role in establishing Network Operations Center (NOC), focusing on first-line troubleshooting and operational efficiency.
- Backoffice Operations for Multiple Systems: Managed Backoffice operations for SDH, DVMs, and PSE across multiple vendors, demonstrating strong technical expertise and vendor coordination skills.
- Service Implementation and Management: Led the implementation and management of various telecommunication services such as Channels, E1s, STM, and Hotlines, crucial for the operational excellence of National Grid Controls.
- Improved operational efficiency by implementing innovative solutions.
- Ensured high levels of network reliability and customer satisfaction by swiftly resolving outages, and conducting root cause analysis.
- Mentored junior actors, providing guidance on technique and performance strategies to improve their skills.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated emerging technologies to identify potential improvements to existing network infrastructure.
- Reduced downtime through proactive monitoring and timely resolution of network issues.
Telecommunications Engineer
Siemens Energy
02.2013 - 06.2019
- Start my journey as Testing and Commissioning for telecom equipment.
- handling each project for the telecom part starting from testing until energization of the power substation for National Grid Company SA.
- Supported junior engineers in their professional development through active mentoring and guidance on best practices in the field of telecommunications engineering.
- Delivered high-quality documentation on completed projects, facilitating smooth handover to maintenance teams.
- Monitored and maintained SDH70XX equipment at multiple locations.
- Improved network efficiency by designing and implementing advanced telecom infrastructure solutions.
- Increased customer satisfaction by providing expert technical support for complex telecom systems.
Education
Bachelor of Science - Bachelor of Electrical And Electronics Engineering
University Tenaga National
Malaysia11.2012
Associate of Science - Diploma of Telecommunications
College Of Telecommunication And Electronic
Jeddah, Saudi Arabia.05.2004
Skills
- Network Operations Center (NOC) Management
- Developing Network Resilience and Disaster Recovery Plans
- Staff & Spares Management
- Network KPI Handling
- Client /Vendor SLA/KPI Management
- Fault Root Cause analysis
- Risk Management and Creation of Mitigation Plan
- Network Optimization & Capacity Management
- Innovative thinking
Accomplishments
Achievements
• Employee of the Year 2023: Awarded for exceptional performance and contributions to National Grid Company.
• Idea’s Innovation Awards:
o Visibility of northwest Region NEs.
o Infinera SDH Compact Flash.
o Enhancement of connectivity between power substations and control centers.
o Connecting regions Via a DWDM networks.
Certification
Trainings :
- Executing Plans - C2.
- Fundamentals of Task completion course.
- Continuous improvement tools and techniques.
- Basic First Aid.
- Communication Skills.
- Interpersonal Skills.
- Zero Harm Culture.
- Interconnecting Cisco Networking Devices ICND1 and ICND2.
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Telecom Operation Team Leader
National Grid Company SA
05.2019 - Current
Telecommunications Engineer
Siemens Energy
02.2013 - 06.2019
Bachelor of Science - Bachelor of Electrical And Electronics Engineering
University Tenaga National
Associate of Science - Diploma of Telecommunications
College Of Telecommunication And Electronic
Trainings :
- Executing Plans - C2.
- Fundamentals of Task completion course.
- Continuous improvement tools and techniques.
- Basic First Aid.
- Communication Skills.
- Interpersonal Skills.
- Zero Harm Culture.
- Interconnecting Cisco Networking Devices ICND1 and ICND2.
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