Faiz Ahmed Mohamed Shafee
Doha,Qatar
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Airport Services Manager
Qatar Airways
Tabuk & Neom, Tabuk Region
04.2024 - Current
- Enforced adherence to airport policies and protocols, maintaining orderliness amidst high traffic volumes.
- Supervised baggage handling, ensuring timely delivery to aircrafts.
- Maintained cleanliness standards, resulting in a pleasing environment for passengers.
- Collaborated with customs officials to facilitate immigration processes for passengers.
- Enhanced team performance with regular training sessions.
- Ensured smooth airport operations by supervising ground staff activities.
- Administered employee shift schedules to maintain optimal staff levels at all times.
- Conducted regular equipment checks to avoid operational delays or disruptions.
- Upheld stringent health and safety regulations, protecting both staff and passengers alike.
- Deployed resources effectively during peak periods, minimising queue lengths and wait times.
- Streamlined check-in processes to improve efficiency.
- Delegated tasks effectively amongst team members, fostering a cooperative and productive work environment.
- Managed security procedures for enhanced airport safety.
- Oversaw lounge management, delivering superior comfort and service to premium customers.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Conducted internal [Type] and [Type] audits and reviews of compliance against airport regulations and procedures to effectively achieve [Result].
- Prepared security, operations and [Type] compliance budgets, minimising excess spending by £[Number] per [Timeframe].
- Used technical communication skills to translate complicated concepts in real-time.
Airport Systems Specialist
Qatar Airways
Doha
12.2016 - 04.2024
- Collaborated effectively with cross-functional teams for successful project completion.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Resolved technical issues promptly, enhancing overall system performance.
- Increased client satisfaction by providing specialised support and advice.
- Managed high-risk projects, ensuring safety compliance at all times.
- Streamlined operational procedures with innovative system improvements.
- Maintained up-to-date industry knowledge through continuous professional development.
- Implemented data security measures to protect sensitive information.
- Wrote professional letters, emails and memoranda for business communication.
Airport Services Supervisor
Qatar Airways
Doha
06.2012 - 12.2016
- Streamlined check-in processes to improve efficiency.
- Delegated tasks effectively amongst team members, fostering a cooperative and productive work environment.
- Enforced adherence to airport policies and protocols, maintaining orderliness amidst high traffic volumes.
- Managed security procedures for enhanced airport safety.
- Supervised baggage handling, ensuring timely delivery to aircrafts.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Upheld stringent health and safety regulations, protecting both staff and passengers alike.
- Collaborated with customs officials to facilitate immigration processes for passengers.
- Facilitated passenger boarding, reducing waiting times at the gate.
- Maintained cleanliness standards, resulting in a pleasing environment for passengers.
- Ensured smooth airport operations by supervising ground staff activities.
Education
BBA - , Economics, Political Science, Geography
Indian School of Technical Studies & Management
Bangalore 04.2021 - 06.2024
High School Diploma - Physics, Mathematics, Chemistry, Economics
Higher Secondary Certificate
Bangalore 05.2022 - 03.2024
High School Diploma - English,Maths,Physics,Chemistry,Biology & Social S
Secondary School Certificate
Bangalore 09.2024 - 01.2025
Skills
- Problem-solving skills
- Communication Skills
- Leadership
- Teamwork
- Resiliency
- Attention to detail
- Safety-Oriented
- Time management skills
- Disciplined
- Emotional Intelligence
- Station Support
- Airport Operations
- Operational Efficiency
- Regulatory Compliance
- Management
- Cost Control
- Emergency Response
- Policies And Procedures
- Customer Service Standards
Languages
English
Advanced (C1)
Hindi
Beginner
Indonesian
Beginner
Arabic
Beginner
Japanese
Beginner
French
Beginner
Personal Details
- Passport Number: Z7698379
- QID Number: 30635601433
- DOB: 29/12/2006
- Alternate Email: faizahmed7@gmail.com
Timeline
High School Diploma - English,Maths,Physics,Chemistry,Biology & Social S
Secondary School Certificate
09.2024 - 01.2025
Airport Services Manager
Qatar Airways
04.2024 - Current
High School Diploma - Physics, Mathematics, Chemistry, Economics
Higher Secondary Certificate
05.2022 - 03.2024
BBA - , Economics, Political Science, Geography
Indian School of Technical Studies & Management
04.2021 - 06.2024
Airport Systems Specialist
Qatar Airways
12.2016 - 04.2024
Airport Services Supervisor
Qatar Airways
06.2012 - 12.2016