Airport Services Manager
Qatar Airways
Tabuk & Neom, Tabuk Region
04.2024 - Current
- Enforced adherence to airport policies and protocols, maintaining orderliness amidst high traffic volumes.
- Supervised baggage handling, ensuring timely delivery to aircrafts.
- Maintained cleanliness standards, resulting in a pleasing environment for passengers.
- Collaborated with customs officials to facilitate immigration processes for passengers.
- Enhanced team performance with regular training sessions.
- Ensured smooth airport operations by supervising ground staff activities.
- Administered employee shift schedules to maintain optimal staff levels at all times.
- Conducted regular equipment checks to avoid operational delays or disruptions.
- Upheld stringent health and safety regulations, protecting both staff and passengers alike.
- Deployed resources effectively during peak periods, minimising queue lengths and wait times.
- Streamlined check-in processes to improve efficiency.
- Delegated tasks effectively amongst team members, fostering a cooperative and productive work environment.
- Managed security procedures for enhanced airport safety.
- Oversaw lounge management, delivering superior comfort and service to premium customers.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Conducted internal [Type] and [Type] audits and reviews of compliance against airport regulations and procedures to effectively achieve [Result].
- Prepared security, operations and [Type] compliance budgets, minimising excess spending by £[Number] per [Timeframe].
- Used technical communication skills to translate complicated concepts in real-time.