Mohammed Yassin Sheded
Riyadh,Saudi arabia
Summary
I am seeking a challenging and competitive opportunity in a reputable company, in which I would Combine all my experience to bring out the best outcome for the company's image and reputation, and thus fulfilling its needs and achieve self-actualization through gaining experience and knowledge.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Director General Office Manager
Al-sultan construction co
Riyadh, Riyadh Region
05.2023 - Current
- Oversaw office budget to responsibly allocate equipment and resources.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Trained and mentored staff to drive performance and target achievement.
- Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
- Managed company data and KPI report generation.
- Completed orientations to integrate new staff to company systems and culture.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
Assistant store manager
Al-sultan construction Co
Riyadh
05.2022 - 05.2023
- Mentored team on effective upselling and cross-selling techniques, increasing profits .
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Promoted and supported strong relationships with local community organisations, building store profile.
- Regularly exceeded sales, budget and other targeted goals, through continued drive and determination.
- Completed opening and closing procedures each day.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Kept awareness of competitor activity and developed ideas to promote store.
- Challenged and inspired team members to achieve business results.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Customer relationship mangement
ODA furniture
Cairo
04.2020 - 12.2021
- Improved customer experience through after-sale service calls.
- Expertly operated CRM, managing clients touchpoints.
- Negotiated and managed customer contracts in compliance with strategic objectives and legal obligations.
- Onboarded all new customers, averaging 250+ technical onboarding sessions monthly.
- Designed customer service scripts, improving quality of client interactions.
- Allocated IQA tasks weekly, improving service quality and staff output.
- Built lasting relationships with clients through customer service interactions.
- Responded to telephone and in-person requests for information.
- Contacted satisfied customers to offer additional services.
- Helped resolve client problems quickly with superior customer service.
Senior sales
Safat home el ghanem
02.2019 - 02.2020
- Analysed market competition and created sales forecasts.
- Created and presented media and advertising packages to prospective customers.
- Performed continued market trend analysis, enabling improved insight for optimised sales practices.
- Leveraged market research to identify potential clients.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Developed competitive sales quotes and followed up to convert quotes to sales.
- Drove sales and increased revenue through solid negotiation and closing skills.
- Established customer needs by performing thorough cost-benefit analysis (CBA).
- Built relationships with existing and new accounts.
- Used cold-calling and networking to reach new customers and grow potential client base.
- Carried out cost-benefit and needs analysis of potential and existing clients for targeted sales approach.
- Planned and executed strategies to identify and target leads and prosepcts.
- Consistently met or exceeded established KPIs and targets.
Sales team leader
Smart Furniture
Cairo
10.2015 - 02.2019
- Ensured ongoing success of sales and marketing campaigns through targeted evaluation and strategy updates.
- Oversaw diverse account portfolios, providing exceptional client care to maintain brand loyalty.
- Identified gaps in training to effectively plan and provide coaching opportunities to staff members.
- Recruited and mentored high-performing sales team.
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Maintained advanced SaaS sales knowledge to facilitate excellent customer service by researching industry trends.
- Networked at events and over phone to expand business profits and revenues.
- Delegated sales team tasks and managed resource allocation in collaboration with upper management.
- Coordinated trade show logistics and created marketing collateral to reach potential customers.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Determined problem areas and resolved issues related to profitability and KPI achievement.
- Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
- Reviewed contracts and sales proposals to verify quality and guideline compliance.
- Maximised sales opportunities by communicating product value proposition and selling points.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Optimised Salesforce database to maintain well-organised data and improve team efficiency.
Senior sales
Tommy Hilfiger
Giza
01.2015 - 10.2015
- Consistently met or exceeded established KPIs and targets.
- Planned and executed strategies to identify and target leads and prosepcts.
- Carried out cost-benefit and needs analysis of potential and existing clients for targeted sales approach.
- Presented and promoted technical product and services using sound product knowledge and powerful sales techniques.
- Used cold-calling and networking to reach new customers and grow potential client base.
- Built relationships with existing and new accounts.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Maximised sales opportunities by advising customers of future promotions and product launches.
- Developed competitive sales quotes and followed up to convert quotes to sales.
- Drove sales and increased revenue through solid negotiation and closing skills.
- Optimised sales generation by analysing sales metrics and adjusting strategy planning.
- Built and cultivated strong network of lucrative clients.
Education
Bachelor of informations systems -
Future universty
Cairo 09.2009 - 09.2013
Skills
- Computer Skills: Very Good
- Microsoft Office : Word, Excel, PowerPoint, Outlook, Windows and Internet Browsing
- Ability to handle multiple-tasks
- A Team Player
- Dealing with different kinds of customers and handling their needs successfully & cheerfully
- Ability to analyze and solve problems
- Strong communication and presentation skills,
- Appreciate responsibility and aspire to learn more about various fields of interests,
- Familiar to working under pressure
- Office administration
- In-house staff training
- Friendly nature
- Engaging leadership style
- Mail handling
- Administrative support
- Contract management
- Team standards
- Data management
- Multi-tasking ability
- Relationship building
Languages
Arabic
Native
English
Upper intermediate
Timeline
Director General Office Manager
Al-sultan construction co
05.2023 - Current
Assistant store manager
Al-sultan construction Co
05.2022 - 05.2023
Customer relationship mangement
ODA furniture
04.2020 - 12.2021
Senior sales
Safat home el ghanem
02.2019 - 02.2020
Sales team leader
Smart Furniture
10.2015 - 02.2019
Senior sales
Tommy Hilfiger
01.2015 - 10.2015
Bachelor of informations systems -
Future universty
09.2009 - 09.2013
Courses
● Sales Force Workshop at the American University at Cairo. On 4th, 5th of October 2015
● Certificate of achievement for “How to sell like a pro “attested by dale Cambridge & assistance, Inc. On 13th,14th, 15th of May, 2018
Courses
● Sales Force Workshop at the American University at Cairo. On 4th, 5th of October 2015
● Certificate of achievement for “How to sell like a pro “attested by dale Cambridge & assistance, Inc. On 13th,14th, 15th of May, 2018
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