Mohanad M. Alsaleh

o Manage a team of 50 staff (salesmen, branch managers, maintenance team)

o Manage day-to-day operations including sites visits to outlets

o Lead the planning strategy of opening new outlets and run existing ones.

o Conduct a monthly meeting with the team to follow up on/discuss related issues.

o Conduct Marketing Intelligence, and accordingly report to top Management on new opportunities related to the area.

o Act as a sole resolution point when it comes to leasing related issues including cross-functional departments and property owners/agents.

o Manage the overall lease management procedures, lease contracts and lease negotiations with property owners/agents.

o Responsible for choosing the appropriate location.

o Review annual budgeting.

o Build and develop team skills and capabilities.

o Conduct performance appraisal of employees.

o Lead the coaching process to employees and improve their skills and capabilities.

o Develop and boost the knowledge sharing culture among the team.

o Meeting with branch staff every morning to discuss the previous days’ sales and notify each of the staff of his monthly target achievement so far.

o Open the cash box machines for the cashiers, and the doors for the customers.

o Send a daily report (system generated) of the number of branch visitors.

o Send a daily report of the exchanged/returned items with an explanation of return reasons.

o Receive the daily cash sales and deposit the same at the bank each day before noon time.

o Receive stock 3 days a week.

o At night, I answer the emails to the requirements of other branches

o Meet and greet customers and look after them.

o Log the return items in the system.

o Every 16th of each month, I send a report to my line manager (Operation Manager) with the attendance/dismissal log, showing staff justified/unjustified absences.

o Every 25th of each month I pay off all branch expenses (utility bills, fines, etc.) and send a report with invoices to the finance department.

o Every Saturday, sales and other invoices and deposit slips should be printed and delivered to the finance department.

o Schedule & coordinate staff annual leave requests each March-August.

o Routine meetings with the Operation Manager via conference call every quarter to discuss sales and the comparison with previous year realized sales.

o Responsible for following up with Ministry of Interior (Departments: General Security, traffic police, patrols, special forces)

o Weekly follow up visits of at least two of the abovementioned departments procurement division and direct purchase division to investigate if any tender has been issued.

o Buying tender documents, preparing for the tenders, attending tenders envelops opening, make a report listing all tender participants and prices quoted, showing expectations/tender awarding. This report is to be submitted to the CEO.

o When a tender is awarded, I am responsible for submitting samples, bank guarantees, bid bonds.

o When shipments arrive, I am responsible for supervising shipment delivery to the customer.

o Submit invoices, claims and for further process and follow up until amounts are received.

o Conduct marketing intelligence tactics to explore potential upcoming tenders.

Make reports in compliance with ISO

• Responsible for marketing campaigns, exhibitions, festivals, charity gatherings, and free test items in the stores
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Carried out day-day-day duties accurately and efficiently.