MOHANAD OSMAN ABDELRAZIG BALLA

• Analysed customer data and campaign performance to drive improvements.
• Supervised all marketing and planning activities to achieve company goals.
• Produced promotional materials with creative copywriting and photo editing skills.
• Conducted market research to better understand key customer segments.
• Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
• Managed stakeholder expectations with performance reports and sales forecasts.

Overseeing the daily business operation of the

pharmacy, including dispensing prescriptions,

inventory, purchasing process, ensuring legal compliance in the pharmacy, and reporting

• Focusing on increasing the profitability of the company.
• Proven experience in customer relationship management (customer satisfaction & customer retention).
• Key account management responsibilities.
• Market analysis which provides information about customers, competitors and drive other market variables.
• Ensure the implementation of marketing strategies that drives business revenue (Campaigns and Promotional activities).
• Involved in the recruitment process.
• Setting individual sales targets and meeting planned sales goals.
• Analyzing and evaluating the sales force performance.
• Managed stakeholder expectations with performance reports and sales forecasts.
• Analysed data from different sources to identify cross-selling and upselling opportunities.Analyzed

• Identified prospect needs and offered appropriate products and services.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
• Uncovered opportunity to maximize revenue by cross-selling to existing customer base.
• Employed proactive problem-solving to handle objections with professionalism.
• Negotiated and closed sales to secure profitable deals and contracts.