Mohanad Albashir Mansur
Riyadh,Saudi Arabia
Summary
A highly skilled professional with exceptional communication and listening abilities, adept at resolving complex problems and handling customer complaints with confidence and efficiency. Demonstrates innovative thinking, creativity, and a dynamic approach to building long-term relationships with customers while fostering teamwork and collaboration. Possesses outstanding people skills and a proven ability to deliver results in challenging situations, contributing to organisational success through dedication and adaptability.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work history
POS Team Leader
Geidea for Technology _KSA
02.2014 - 01.2026
- Create an inspiring team environment with an open communication culture.
- Set clear goals for the team.
- Delegating tasks and setting deadlines.
- Supervising the process on a daily basis.
- Monitor team performance and submit teamwork report.
- Continuously motivating team members.
- Discover training needs and provide the necessary exercises.
- Communicate and get feedback from team members and resolve any issues that hinder the workflow.
- Recognize high performance, achievements, and rewards.
- Encouraging the work team to be creative.
- Suggest and organize activities that help team building.
ICT Officer
Supreme Technology ICT- Sudan
09.2011 - 04.2012
- Communicate information on hardware and software issues via the call logging system.
- Dismantle, move and reassemble ICT equipment’s as needed.
- Provide technical support with hardware and software issues where needed.
- Liaise with ICT related suppliers where appropriate.
- Ensure the maintenance of a healthy, safe and secure working environment.
Snr IT Assistant
United Nation World Food program Khartoum , Sudan
Khartoum
05.2008 - 08.2011
- Maintenance & Network department (Hardware & software).
- Installing & configuring (WinXP, Win200, 2003 ,2008server.
- Nstalling computer applications & antivirus.
- Prepare email & internet for client’s computers.
- General maintenance PC hardware printers.
- Designing network (LAN & WAN).
- Installing & configuration network (LAN & WAN).
- Installing & configuration Network (Wireless).
- Installing & configure BPX Ericsson >
- Installing and configure VHF /HF
Free zone for office equipment -Sudan
05.2006 - 05.2008
- Maintenance & Network Department : ( Hardware &Software).
- Installing &Configuring (Winxp, win2000, , 2003 server
- Installing & Computer Application and Antivirus.
- Prepare Email & Internet for client Computer.
- General Maintenance PC Hardware Printer.
- Designing Network (LAN& Wan).
- Installing and Configuration Network (LAN & Wan).
- Installing and Configuration Network (Wireless)
Diamond for Computer & Communication Khartoum , Sudan
Khartoum
10.2005 - 05.2006
- Maintenance & Network Department : ( Hardware & Software).
- Installing &Configuring (Winxp, win2000, 2003 server.
- Installing & Computer Application and Antivirus.
- Prepare Email & internet for client Computer.
- General Maintenance PC Hardware Printer
Education
Diploma 3 Years - Information Technology
College for Technological Science
Skills
- Excellent Communication Skills
- Good problem solver
- Innovative, dynamic, Creative and confident
- Excellent Ability to Work in Team and groups & reflecting the power of Team work
- Excellent Ability to Handle Customer Complaints & Hard Calls
- Ability to Build Long Term relationship with customers
- Excellent Listening Skills
- Outstanding People skills
Languages
Arabic Native and Good English
Reference
Available upon request
Affiliations
- Saudi Council of Engineers.
- Sudanese Engineering Council
Timeline
POS Team Leader
Geidea for Technology _KSA
02.2014 - 01.2026
ICT Officer
Supreme Technology ICT- Sudan
09.2011 - 04.2012
Snr IT Assistant
United Nation World Food program Khartoum , Sudan
05.2008 - 08.2011
Free zone for office equipment -Sudan
05.2006 - 05.2008
Diamond for Computer & Communication Khartoum , Sudan
10.2005 - 05.2006
Diploma 3 Years - Information Technology
College for Technological Science