Mohannad Hakami
Jeddah,Saudia Arabia
Summary
Dynamic and results-driven service center supervisor with a proven track record in leading and managing high-performing teams. Skilled in efficiently addressing customer inquiries, resolving complex issues, and ensuring exceptional customer satisfaction. Adept at training and coaching team members to maximize their potential and enhance service delivery. Possesses strong leadership abilities combined with a customer-centric approach, consistently exceeding expectations. Committed to driving operational excellence and delivering superior service in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Service Center Supervisor
Arab computers for Maintenance (AC Care)
01.2021 - Current
- Lead and manage the team, Ensure high-quality customer service by addressing inquiries, concerns, and issues from customers and providing solutions to problems.
- Managed and coached a team of customer service representatives and IOS Technician, providing training, guidance, and performance feedback.
- Monitored key performance indicators (KPIs),
- Handling escalated customer complaints and resolved complex issues to ensure customer satisfaction.
- Trained and coached new employees, equipping them with the necessary knowledge and skills to excel in their roles and contribute to the team's success.
Customer service representative/IOS Technician
Arab computers for Maintenance (AC Care)
09.2019 - 12.2020
- Addressed customer inquiries.
- Handled and escalate customer complaints when necessary.
- Improved the overall customer experience.
- Communicated with other departments within the company to ensure that customer inquiries are resolved efficiently and effectively.
- Inspect, diagnose, and repair hardware and software issues.
- Implement quality control measures to maintain high service standards
Barista
Alshaya group | Starbucks
04.2019 - 10.2019
Custom Clearance Officer
Private Section Office
01.2012 - 01.2018
Education
Bachelor of Business Administration - Human Resources Management
King Abdulaziz University
04.2001 -
Skills
- Leadership
- Customer Satisfaction
- Communication
- Microsoft Office
- Employee Training
- Time Management
- Operation
Courses
- English Language | British Cambridge Academy
- Saudi Company For Electronic Information Exchange (Tabadul) - Certificate of IDEC Submission Service.
- Business And Customs Terms | Jeddah Chamber of Commerce and Industry
- Computer Software | Global Board for Training and Consultancies
- Human Resources Management | Mubdeon Center | King Abdulaziz University
Timeline
Service Center Supervisor
Arab computers for Maintenance (AC Care)
01.2021 - Current
Customer service representative/IOS Technician
Arab computers for Maintenance (AC Care)
09.2019 - 12.2020
Barista
Alshaya group | Starbucks
04.2019 - 10.2019
Custom Clearance Officer
Private Section Office
01.2012 - 01.2018
Bachelor of Business Administration - Human Resources Management
King Abdulaziz University
04.2001 -
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