Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Builds positive rapport, inspires trust and guides teams to achieve organizational goals and strategic initiatives.
Overview
21
21
years of professional experience
Work History
Applied Team Leader
Dallah Trading - TRANE
Riyadh, Saudi Arabia
01.2017 - Current
Met and regularly exceeded sales quotas and targets.
Achieve 10% annual sales growth.
Managed key accounts, resulting in consistent revenue generation.
Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Fostered a high-performing environment to drive productivity and quality.
Conducted regular performance reviews to identify areas of improvement for each team member.
Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Developed robust client relationships for improved business growth.
Streamlined sales processes to enhance team productivity.
Improved budget and forecast achievability through data-driven reviews and evaluation.
Prepared monthly reports, including sales and collection forecast reports, with accepted accuracy.
Managed business pipelines efficiently, nurturing leads and recording communications.
Senior Sales Engineer
Dallah Trading - TRANE
AL-Riyadh, Saudi Arabia
02.2009 - 01.2017
Boosted client satisfaction with clear, effective communication skills.
Established strong rapport with clients to foster ongoing business relationships.
Delivered outstanding customer service, ensuring repeat business from satisfied clients.
Performed regular competitor analysis to stay ahead in the market place.
Sourced new clients through targeted research and networking.
Coordinated goods and equipment delivery and installation.
Arranged regular meetings with clients to engage with new products and services.
Negotiated profitable sales contracts to achieve revenue targets.
Assistant Technical Manager
Arab Technical Group - DAIKIN
Amman, Jordan
07.2003 - 01.2009
Improved customer satisfaction by resolving technical complaints promptly.
Prioritised tasks according to business needs, maximised team output.
Enhanced team knowledge with regular training on new product specifications.
Arranged regular meetings with clients to engage with new products and services.
Managed client accounts, leading to stronger business relationships.
Worked closely with developers in implementing key enhancements.
Education
Bachelors - Department of Mechanical Engineering - Thermal and Hydraulic Machines
Al-Balqa’ Applied University
Amman, Jordan
/1999 - /2003
Skills
Staff management
Performance monitoring
Budgeting proficiency
Team building expertise
Sales target achievement
Data analysis
Problem-solving
Communication skills
Strategic planning
Leadership
Affiliations
Jordan Engineers Association, Mechanical Engineer, January 2004
Languages
Arabic
Native
English
Advanced
Custom
2024, Next Generation Leadership Skills, Leron institute, Jeddah
2024, Finance for Non-Finance Managers, Leron institute, Jeddah
2023, Strategy Excellence, Leron Institute, Jeddah
2020, CEM (certified Energy Manger, AEE
2017, LEED, Jordanian Engineers Association, Jordan
2007, Sales skills training course, Business solution company, Jordan
2005, Training course on Building management system (BMS), Jordanian Engineers Association, Jordan
2005, Workshop on applying VRV on high rise building, Jordan
2004, HVAC course, Jordanian Engineers Association, Jordan
2004, Training course on Variable Refrigerant Volume ІІ (VRV) – design and installation – Belgium
Timeline
Applied Team Leader
Dallah Trading - TRANE
01.2017 - Current
Senior Sales Engineer
Dallah Trading - TRANE
02.2009 - 01.2017
Assistant Technical Manager
Arab Technical Group - DAIKIN
07.2003 - 01.2009
Bachelors - Department of Mechanical Engineering - Thermal and Hydraulic Machines
Al-Balqa’ Applied University
/1999 - /2003
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