Mohannad Farrag Aldaw Hamed

* Respond to and repair any malfunction or failure of equipment or machinery.

* Supervising periodic maintenance and organizing repair

procedures.

* Reducing the incidence of breakdowns and maintaining the implementation of safety procedures.

* Diagnose faults, identify their causes, and find effective ways to solve them.

* Reviewing and repairing damaged parts and components of machinery and equipment.

* Writing all maintenance strategies and procedures to facilitate the operation and installation processes.

• Responded to customer inquiries, providing accurate information on products and services.
• Assisted customers in scheduling service appointments, optimizing workflow efficiency.
• Coordinated with technicians to ensure timely completion of repairs and maintenance tasks.
• Maintained detailed records of customer interactions and service history for quality assurance.

• Led quality assurance initiatives to enhance product integrity and compliance with industry standards.
• Developed and implemented inspection protocols to ensure adherence to specifications and reduce defects.
• Analyzed test data to identify trends, providing actionable insights for process improvements.
• Trained and mentored junior engineers on quality control methodologies and best practices.