Mohd Asif Khan
Jeddah
Summary
Dynamic professional with extensive experience in communication and customer management in the food and beverage industry. Proven ability to lead teams in enhancing operations and achieving outstanding customer service results. Expertise in launching new stores and driving sales growth while optimizing procedures and maximizing productivity. Committed to fostering a high-performance culture through effective training and strategic planning.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Manager
Wingstop
jeddah
09.2025 - Current
- Managed daily operations to ensure team efficiency and productivity.
- Successfully planned and launched 3 Wingstop stores in Jeddah, ensuring smooth pre-opening and operational readiness.
- Led and managed a team of 30+ employees, fostering a high-performance, customer-focused work environment.
- Consistently achieved and exceeded sales targets through effective operational planning, team leadership, and revenue-driving strategies.
- Demonstrated excellence in guest complaint resolution, maintaining high customer satisfaction through prompt and professional issue management. Coordinated staff schedules to optimize resource allocation and workflow.
- Implemented process improvements to enhance service delivery and client satisfaction.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels to maintain stock availability and minimize shortages.
- Facilitated team meetings to discuss objectives, challenges, and progress updates.
- Developed training materials to support staff development and knowledge sharing.
- Resolved customer inquiries promptly to uphold quality service standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
Store Manager
Dunkin' Donuts
- Led a team of 20+ employees, overseeing day-to-day store operations, inventory, and customer service.
- Ensured smooth operations while maintaining high standards of quality, hygiene, and service.
- Increased store sales and customer satisfaction through strategic initiatives and team management.
- Dunkin' Donuts is a global coffee and doughnut company known for its wide range of coffee beverages and baked goods. Website: www.dunkindonuts.com
Barista
Dunkin' Donuts
- Facilitated product selection to enhance customer service experience.
- Contributed to sales targets achievement and store standard maintenance.
- Managed inventory and organized product displays to optimize merchandising.
- Supported customers with inquiries about coffee beverages and baked goods.
Cafe Supervisor
Cafe
Lucknow
- Supervised daily operations of the cafe including staff scheduling, inventory management, and customer service.
- Handled customer feedback and ensured high levels of satisfaction and repeat business.
- Implemented promotional strategies that increased footfall and revenue.
Education
Bachelor of Commerce -
Kanpur University
ICSE 10+2 -
LucknowSkills
- Customer service
- Management expertise
- Team leadership
- Staff development
- Sales strategy
- Implementation
- Ability to handle challenging situations
- Resolve issues effectively
- Staff training
- Inventory management
- Performance monitoring
- Strategic planning
- Communication skills
- Problem solving
- Relationship building
- food and Beverage
- Project planning
- Customer relationship management (CRM)
- Work prioritization
- Staff management
- Clear communication
- Decision-making
- Problem-solving abilities
- Revenue growth
Accomplishments
- Successfully managed and improved operations in Dunkin' Donuts, resulting in increased sales and improved customer satisfaction.
- Successfully opened three Wingstop stores in Jeddah .
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Arabic
Intermediate (B1)
B1
Timeline
Manager
Wingstop
09.2025 - Current
Cafe Supervisor
Cafe
Barista
Dunkin' Donuts
Store Manager
Dunkin' Donuts
Bachelor of Commerce -
Kanpur University