Mohammed AlShehri
Customer Service Representative
Saudi Arabia,Jeddah
Summary
An ambitious customer service representative skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
The Saudi National Bank
Saudi Arabia, Jeddah
11.2019 - Current
- Providing primary customer support to internal and external customers
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recording account information to open new customer accounts
- Processing customer adjustments to maintain financial accounts
- Offering advice and assistance to customers, paying attention to special needs or wants
- Responding to customer requests for products, services and company information
- Answering product and service questions, suggesting other offerings to attract potential customers
- Updating account information to maintain customer records
- Recommending products to customers, thoroughly explaining details
- Producing and executed loan packages
- Providing advice on different bank products and financial options
- Quickly and accurately answering customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
Technical Support - Internship
Saudi Electricity Company
Saudi Arabia, Jeddah
08.2018 - 10.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshoot errors.
- Used ticketing systems to manage and process support actions and requests.
- Provided updates as needed to employees in order to meet performance objectives
- Installed and configure computer hardware operating systems and applications
- Trained more trainee.
- Submitted service tickets for equipment maintenance requests.
- Created plans and communicated deadlines to complete projects on time
Education
Bachelor of Science - Computer Information Systems
University of Jeddah
Saudi Arabia, Jeddah 11.2015 - 05.2019
Skills
Persuasive Speaking Skills
undefinedTimeline
Customer Service Representative
The Saudi National Bank
11.2019 - Current
Technical Support - Internship
Saudi Electricity Company
08.2018 - 10.2018
Bachelor of Science - Computer Information Systems
University of Jeddah
11.2015 - 05.2019
ACADEMIC PROJECTS
Car Parking System (IoT): Developed a car parking system that provides a full view of the available and unavailable spots in a parking lot by using Ultrasonic sensors with Arduino and Firebase. The spots are shown on an android application programmed using Kotlin Programming Language.
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