Mohit Kumar
Khobar
Summary
Dedicated team leader with a proven track record of effectively managing after-market service operations to meet customer requirements while maintaining a professional approach. The success achieved in this role is attributed to the unwavering support of team members. Possessing previous experience in commissioning, scheduled maintenance, and troubleshooting of various equipment, including oil-free and oil-injected screw air compressors, vacuum systems, HOC, desiccant and refrigerant dryers, and nitrogen generators. Continuously embracing new challenges and adapting accordingly. Successful in generating orders from customers for service products such as service plans, fixed price chargeable items, consumable spares, and lubricants.
Overview
11
11
years of professional experience
Work History
Service Team Leader
CTS
09.2023 - Current
- Provide customers high quality responsive service
- Promote positive and close customer relations at all times
- Provide efficient and accurate communication with all CTS team members & Customers
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Encouraged collaboration and social interaction while increasing understanding and appreciation of cause served.
Service Engineer
CTS
01.2021 - 01.2023
- Performing Commissioning, Scheduled Maintenance and Troubleshooting of Air Compressors (Oil Free and Oil Injected screw), HOC, Desiccant and Refrigerant Dryers & Nitrogen Generators
- Performing Commissioning, Scheduled Maintenance and Troubleshooting of Screw Blowers
- Optimizer & Gateway commissioning
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
Aftermarket Sales Engineer
CTS
01.2018 - 01.2021
- Generate orders from customers for service products like- Service plan, Fix price chargeable, Consumable spares and lubricants
- Collect customer feedback on service
- Analyses and escalate customer-related problems and work with service team to resolve them
- Follow up on receivables and ensuring timely collection
- Energy Audits and communicating the benefits of the same to customer
- Dealer Management
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Tracked sales data for analysis and forecasting.
Service Engineer
CTS
01.2014 - 01.2018
- Performing Commissioning, Scheduled Maintenance and Troubleshooting of Air Compressors (Oil Free and Oil Injected screw), HOC, Desiccant and Refrigerant Dryers & Nitrogen Generators
- Performing Commissioning, Scheduled Maintenance and Troubleshooting of Screw Blowers
- Raising warranty Claims for Spares under Warranty
- Executing Air audits
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
Education
Electrical Engineer -
C.C.E.T Collage
Chandigarh India01.2014
Vocation Training - Electronic Mechanic
ITI Chandigarh
01.2012
Senior Secondary school -
CBSE Board
01.2008
High school -
CBSE Board
01.2005
Skills
- Customer Service Proficiency
- Strong Interpersonal Skills
- Cross-Functional Teamwork
- Effective Presentation Skills
- Problem-solving
- Team motivation
Hobbies and Interests
- Being with family
- Exploring new destinations
- Listening to music
Timeline
Service Team Leader
CTS
09.2023 - Current
Service Engineer
CTS
01.2021 - 01.2023
Aftermarket Sales Engineer
CTS
01.2018 - 01.2021
Service Engineer
CTS
01.2014 - 01.2018
Electrical Engineer -
C.C.E.T Collage
Vocation Training - Electronic Mechanic
ITI Chandigarh
Senior Secondary school -
CBSE Board
High school -
CBSE Board
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