Mohmmed Yassin
Customer Service Specialt
Riyadh,Riyadh
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Language
Work History
Customer Service Specialist
United Carton Industrial
Riyadh , Saudi Arabia
12.2014 - Current
- Key Accounts In-Charge (Almarai, Henkel, Amazon, Noon, Pepsi, Landmark and SIG)
- Responsibility for order entry in CPMS to ensure delivery based customer requested delivery date
- Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, dispatching date, special delivery instructions
- Customer Support Management, Supervision on customer projects includes the new materials developments, designs - Orders Management and daily communication with customers to resolve any order related issues and maintain excellent service quality - Follow up and take necessary actions to ensure customer expectations are met
- Following the documented procedures for product complaints and highlighted with the concerned department to avoid complaint returns
- Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities
- Demonstrates strong preparation skills in dealing with customer accounts
- Fully knowledgeable in the company's policies, procedures and practices
- Help & Training Support my colleague in the department with their areas of work including customer service-related methods and other issues with reports, and system-related issues
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Facility Manager Assistance
Ericsson
Khartoum , Sudan
05.2013 - 12.2014
- Supervision over all facility department projects
- Plans, organizes and implements facility projects
- Manages vendor and outsourced partnerships.
- Make excellent relationships with key suppliers.
- Interfaces with key functions within the organization, as necessary to ensure proper and sufficient support to all areas.
Lecturer, Information Technology
University of Science & Technology
Khartoum, Sudan
02.2012 - 01.2014
- As lecturer At Information Technology College
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Receptionist and Clinic coordinator
Royal Care International Hospital
05.2011 - 07.2013
Education
M.Sc. - Information System
University of Science & Technology
Khartoum - Sudan 03.2011 - 05.2013
B.Sc. - Information Technology
University of Science & Technology
Khartoum - Sudan 11.2006 - 10.2010
Skills
Customer Relations
Good communication skills
Excellent written and oral communication
Creative problem solving
Staff education and training
Account management
Stock management
Order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
United Carton Industrial
12.2014 - Current
Facility Manager Assistance
Ericsson
05.2013 - 12.2014
Lecturer, Information Technology
University of Science & Technology
02.2012 - 01.2014
Receptionist and Clinic coordinator
Royal Care International Hospital
05.2011 - 07.2013
M.Sc. - Information System
University of Science & Technology
03.2011 - 05.2013
B.Sc. - Information Technology
University of Science & Technology
11.2006 - 10.2010