Overview
Work History
Education
Skills
Work Availability
Timeline
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Mohmmed Yassin

Mohmmed Yassin

Customer Service Specialt
Riyadh,Riyadh

Overview

13
13
years of professional experience
6
6
years of post-secondary education
2
2
Language

Work History

Customer Service Specialist

United Carton Industrial
Riyadh , Saudi Arabia
12.2014 - Current
  • Key Accounts In-Charge (Almarai, Henkel, Amazon, Noon, Pepsi, Landmark and SIG)
  • Responsibility for order entry in CPMS to ensure delivery based customer requested delivery date
  • Take necessary action to expedite the order on time and provide customer satisfaction with regards to availability, dispatching date, special delivery instructions
  • Customer Support Management, Supervision on customer projects includes the new materials developments, designs - Orders Management and daily communication with customers to resolve any order related issues and maintain excellent service quality - Follow up and take necessary actions to ensure customer expectations are met
  • Following the documented procedures for product complaints and highlighted with the concerned department to avoid complaint returns
  • Builds strong customer relationships and encourages open discussions which contribute to continuous improvement opportunities
  • Demonstrates strong preparation skills in dealing with customer accounts
  • Fully knowledgeable in the company's policies, procedures and practices
  • Help & Training Support my colleague in the department with their areas of work including customer service-related methods and other issues with reports, and system-related issues
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Facility Manager Assistance

Ericsson
Khartoum , Sudan
05.2013 - 12.2014
  • Supervision over all facility department projects
  • Plans, organizes and implements facility projects
  • Manages vendor and outsourced partnerships.
  • Make excellent relationships with key suppliers.
  • Interfaces with key functions within the organization, as necessary to ensure proper and sufficient support to all areas.

Lecturer, Information Technology

University of Science & Technology
Khartoum, Sudan
02.2012 - 01.2014
  • As lecturer At Information Technology College
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

Receptionist and Clinic coordinator

Royal Care International Hospital
05.2011 - 07.2013

Education

M.Sc. - Information System

University of Science & Technology
Khartoum - Sudan
03.2011 - 05.2013

B.Sc. - Information Technology

University of Science & Technology
Khartoum - Sudan
11.2006 - 10.2010

Skills

Customer Relations

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Specialist

United Carton Industrial
12.2014 - Current

Facility Manager Assistance

Ericsson
05.2013 - 12.2014

Lecturer, Information Technology

University of Science & Technology
02.2012 - 01.2014

Receptionist and Clinic coordinator

Royal Care International Hospital
05.2011 - 07.2013

M.Sc. - Information System

University of Science & Technology
03.2011 - 05.2013

B.Sc. - Information Technology

University of Science & Technology
11.2006 - 10.2010

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Mohmmed Yassin Customer Service Specialt