Mohomed Naleer Fathima Nifla
Colombo
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective navigation of challenges while ensuring positive outcomes. A collaborative team player who adapts seamlessly to evolving needs, consistently prioritizing results through efficient and empathetic service delivery. Recognized for reliability and a proactive mindset in achieving customer and organizational objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Lulu Group International
09.2023 - 09.2025
- Delivered outstanding customer service in a high-pressure retail environment.
- Assisted customers with product recommendations and transaction processing.
- Managed customer concerns effectively, ensuring resolution and satisfaction.
- Collaborated with team members to achieve daily sales targets.
- Ensured compliance with company policies and safety standards.
Senior Executive - Student Admissions
SCOT Campus
06.2021 - 09.2023
- Contacted potential students via email, CRM live chat, and phone call to provide course information.
- Utilized CRM to track leads, manage follow-ups, and update client interactions for seamless communication.
- Assisted with admissions processes and documentation, enhancing student application completion.
- Promoted scholarships, internships, and career opportunities to boost student success.
- Documented student interactions accurately in CRM to maintain clear communication records.
Field Executive
HNB Assurance PLC
11.2018 - 05.2021
- Identified and approached potential clients to promote insurance products.
- Provided tailored insurance solutions, enhancing client satisfaction and retention.
- Achieved sales targets through strategic networking and client meetings.
- Maintained accurate records of client interactions.
- Delivered exceptional customer service, resolving inquiries and supporting clients effectively.
Education
Advanced Certificate - Human Resource Management
Chartered Institute of Personnel Management
01.2022
Diploma - English
Saegis Campus
01.2019
G.C.E. Advanced Level - Commerce
Muslim Ladies' College
08-2018
Skills
- Strong interpersonal abilities
- Strategic issue analysis
- Sales performance optimization
- Skilled in Microsoft Office Suite and Google Workspace
- Responsive to new challenges
- Strong attention to detail
- Experience with AI applications
- Customer engagement
- Effective sales presentations
- Prospective client outreach
Languages
English - Fluent
Sinhala - Fluent
Tamil - Fluent
Malayalam - Basic
Hindi - Basic
Arabic - Basic
References
Available upon request.
Timeline
Customer Service Executive
Lulu Group International
09.2023 - 09.2025
Senior Executive - Student Admissions
SCOT Campus
06.2021 - 09.2023
Field Executive
HNB Assurance PLC
11.2018 - 05.2021
Diploma - English
Saegis Campus
Advanced Certificate - Human Resource Management
Chartered Institute of Personnel Management
G.C.E. Advanced Level - Commerce
Muslim Ladies' College