Mohomed Tameem Naeem Marzook
Colombo,Sri Lanka
Summary
Energetic employee well-versed in strong Communication and Organisation skills. Seeks solutions to Problems and Applies Extensive Analytical Knowledge to Findings.
Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Senior First Assistant Manager
RICC Mcdonalds
Al Ahsa, Saudi Arabia
05.2023 - Current
- Developed strong rapport with customers through attentive service and detailed product knowledge.
- Organised special sales events aimed at boosting revenue during off-peak periods.
- Conducted regular staff meetings to discuss targets, fostering a goal-oriented environment.
- Provided leadership to the team for improved performance and motivation.
- Collaborated with the manager in planning promotional events, contributing to increased footfall in the store.
- Assisted in recruitment process, bringing on board competent team members who added value to our services.
- Oversaw store operations whilst ensuring adherence to company policies and procedures.
- Supervised employee performance ensuring alignment with company's quality standards.
- Handled customer inquiries professionally resulting in higher customer retention rates.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Screened incoming phone calls and relayed detailed messages.
- Created expense reports with matching receipts.
- Oversaw stock inventory, minimising product shortages.
- Managed inventory levels, reducing product wastage.
Commis Chef
Brew Island Incl LMC
Colombo
01.2022 - 05.2023
- Organised storage areas for easy access to ingredients during busy periods.
- Prepared ingredients for head chef to ensure efficient service.
- Provided support to senior chefs, improving speed of service delivery.
- Assisted in large-scale catering events, ensuring successful execution.
- Participated in daily inventory checks to avoid ingredient shortages.
Senior Customer Service Executive
Milvik Lanka ( PVT) Ltd
Colombo
01.2021 - 01.2022
- Devised strategies, resulting in reduced call waiting time.
- Managed difficult situations calmly, ensuring customer satisfaction.
- Worked closely with colleagues for efficient problem resolution.
- Conducted training programs to enhance employee product knowledge.
- Handled multiple tasks simultaneously, increasing productivity at work.
- Ensured high-quality service by regularly reviewing customer feedback.
Customer Care Executive
Bellvantage
Colombo
01.2019 - 01.2021
- Engaged in constructive feedback sessions to enhance performance skills.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Complied diligently with data privacy rules, safeguarded confidential client information.
Front Office Receptionist
Hotel Nippon
Colombo
12.2018 - 12.2019
- Sorted mail daily, facilitating swift delivery of important correspondence.
- Provided administrative support to various departments, contributing to smooth operations.
- Addressed telephone enquiries professionally to maintain firm's reputation.
- Assisted visitors with queries for improved customer service experience.
- Routed calls to relevant departments, ensuring efficient communication flow.
- Greeted guests promptly upon arrival, fostering a friendly atmosphere.
- Managed front office operations by maintaining a professional and welcoming environment.
- Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
Trainee chef
Hotel Cinnamon Grand
Colombo
06.2017 - 12.2018
- Enhanced kitchen efficiency with strict adherence to health and safety regulations.
- Collaborated closely with culinary team, ensuring smooth kitchen operations.
- Followed detailed instructions accurately for consistent dish preparation outcomes.
Customer Care Representative
Aegis
Colombo
01.2017 - 06.2017
- Conducted outbound calls courteously to resolve outstanding matters.
- Demonstrated empathy whilst handling challenging customer issues.
- Delivered exceptional service with timely responses to queries.
Education
G.C.E ( O/L ) Examination -
Asoka Vidyalaya
Colombo /2013 -
G.C.E ( A/ L ) Examination -
Asoka Vidylaya
Colombo /2016 -
Diploma - Hotel Management
Swiss Lanka Hotel Management School
Colombo /2016 - /2017
Skills
- POS systems expertise
- Effective decision-making aptitude
- CRM systems mastery
- Typing speed and accuracy
- Customer relations
- Staff motivation techniques
- Staff supervision
- Customer relationship building
Languages
English
Fluent
Arabic
Upper intermediate (B2)
Sinhala
Fluent
Tamil
Fluent
Malay
Fluent
Accomplishments
Former School Senior Prefect
Certification
Won Two All Island 01st Place In School Speech Competitions
Won District Level ( English and Sinhala ) Announce Competitions
References
References available upon request.
Timeline
Senior First Assistant Manager
RICC Mcdonalds
05.2023 - Current
Commis Chef
Brew Island Incl LMC
01.2022 - 05.2023
Senior Customer Service Executive
Milvik Lanka ( PVT) Ltd
01.2021 - 01.2022
Customer Care Executive
Bellvantage
01.2019 - 01.2021
Front Office Receptionist
Hotel Nippon
12.2018 - 12.2019
Trainee chef
Hotel Cinnamon Grand
06.2017 - 12.2018
Customer Care Representative
Aegis
01.2017 - 06.2017
G.C.E ( O/L ) Examination -
Asoka Vidyalaya
/2013 -
G.C.E ( A/ L ) Examination -
Asoka Vidylaya
/2016 -
Diploma - Hotel Management
Swiss Lanka Hotel Management School
/2016 - /2017
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