Mohsin Hayat
Olaya Riyadh,Saudi Arabia
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service. Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Work history
Sales and customer service representative
Fama Technologies
Riyadh, Saudi Arabia
2023.04 - Current
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Generated leads through proactive outreach and networking initiatives.
- Applied effective problem-solving skills to address customer concerns and enquiries.
Sales promoter
Samir Group
Riyadh, Saudi Arabia
2022.04 - 2023.04
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Worked with design team to create visually appealing product displays for maximum impact.
- Captured customer feedback and relayed insights to marketing and sales teams.
- Facilitated interactive games and activities to enhance customer engagement at promotional events.
Education
pre engineering - Engineering
2013.01 - 2015.04
Metric - Science
2011.01 - 2013.04
Skills
- Customer relations
- Data entry
- Marketing
- Ms Office
- Market research techniques
- Inventory control
- Data gathering and analysis
Languages
English
Fluent
Arabic
Intermediate
Urdu
Native
Pushto
Native
Affiliations
- Cricket
- Hiking
- Reading Books
Timeline
Sales and customer service representative - Fama Technologies
2023.04 - Current
Sales promoter - Samir Group
2022.04 - 2023.04
Allama Iqbal Public High School Taxila - pre engineering, Engineering
2013.01 - 2015.04
Allama Iqbal Public High School Taxila - Metric, Science
2011.01 - 2013.04