Open To Work
Hi, I’m
Mohsin Munir
Supply chain manager
Jeddah,Saudi Arabia
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
To join a dynamic and reputed organization, that provides an opportunity for personal and organizational growth through the utilization of my innovative skills and previous experiences while contributing to the success of the organization by outstanding performance and thereby advancing my career.
I have over 09 Years of experience in Procurement, Administration, Imports/Exports, Logistics, Transportation and in Warehousing, I have a degree in Bachelor of economics and finance with honors from Beaconhouse National University. Possess strong communication, interpersonal, and administrative skills. Having experience in managing and coordinating teams for the execution of daily tasks and functions. Organized and disciplined, I possess the ability to motivate myself and other team members in a corporate environment.
Overview
10
years of professional experience
Work History
A.P. Moller - MaerskJeddah
Customer Experience - Supervisor - MAERSK
06.2024 - Current
Job overview
- Company Overview: www.maersk.com
- Oversee and resolve complex customer inquiries and issues, ensuring timely and effective communication to maintain positive customer relationships.
- Identify and implement process improvements to enhance service delivery, streamline operations, and reduce response times.
- Monitor and analyze key performance indicators (KPIs) to evaluate team performance, customer satisfaction, and operational efficiency.
- Work closely with cross-functional teams, including Warehouse, sales, operations, and logistics, to coordinate efforts and ensure a seamless customer experience.
- Orders allocations on WMS, Inbound & Outbound shipments handling, fleet and team management.
- Www.maersk.com
- Achieved high levels of customer retention through proactive outreach efforts and diligent follow-up on issues or concerns.
- Developed a streamlined return process that minimized inconvenience for customers while protecting the company''s bottom line.
- Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
- Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Reduced response time to customer inquiries by implementing an efficient ticketing system that prioritized urgent requests for assistance.
NTF Group - Transportation & Freight Company
Operations Supervisor
11.2023 - 05.2024
Job overview
- Company Overview: www.ntf-group.com
- Managing all aspects of logistics operations, including transportation, warehousing, inventory management, and order fulfilment.
- Cooperation with vendors and third-party logistics providers to negotiate contracts, ensure compliance, and optimize service levels and costs.
- Streamline the supply chain by analyzing and optimizing transportation routes, warehouse layout, and inventory levels to meet customer demands efficiently.
- Www.ntf-group.com
Babatin Auto Parts Co.Jeddah, KSA
Procurement & Supply Chain Officer
03.2020 - 10.2023
Job overview
- Company Overview: www.babatinauto.com
- Coordinating and monitoring all supply chain operations, Assess and resolving issues relating to transportation, customer problems, Import/Export and logistics systems, Visualize, facilitate, optimize, and coordinate the full-order cycle, negotiate with contractors on price, mode of shipping, and delivery time.
- Strong written and verbal communication skills with the ability to convey complex information in a clear, concise manner.
- Direct, optimize and coordinate the full shipment cycle, coordinate with operations, sales, and finance departments to meet operational requirements on time.
- Www.babatinauto.com
BeaconhousePakistan
Admin and Procurement Manager
04.2017 - 01.2020
Job overview
- Company Overview: www.beaconhouse.net
- Supervisor for assisting daily routines for institutional financial and administrative matters.
- Developed and implemented innovative processes, improving existing processes and resolving issues related to administration.
- Managing accounts, Purchasing, completing purchase orders, Vendors Dealing, Yearly budget preparation and preparation of monthly wages.
- Www.beaconhouse.net
JS BankPakistan
Relationship Manager
11.2015 - 04.2017
Job overview
- Company Overview: www.jsbl.com
- Overseeing and developing new accounts and managing customers' relationships while negotiating contracts and packages.
- Building positive relationships with customers and building positive relationships with customers.
- Www.jsbl.com
Education
The London School of Economics and Political Science (LSE)
MBA Essentials from Supply Chain Management
09.2021
Beaconhouse National University
B.Sc. (Hons) from Economics, Finance, Administration and Marketing
01.2015
Punjab Group of Colleges
Intermediate from Commerce
01.2011
Skills
- WMS
- ODOO
- ERP
- SAP
- Salesforce
- Temenos 24
- WordPress
- Java
- AutoCAD
- Adobe
- MS Office (Word, Excel, Project, PowerPoint)
Personal Information
- Iqama Status: Transferable
- Date of Birth: 1993-07-07
- Marital Status: Married
Timeline
Customer Experience - Supervisor - MAERSK
A.P. Moller - Maersk
06.2024 - Current
Operations Supervisor
NTF Group - Transportation & Freight Company
11.2023 - 05.2024
Procurement & Supply Chain Officer
Babatin Auto Parts Co.
03.2020 - 10.2023
Admin and Procurement Manager
Beaconhouse
04.2017 - 01.2020
Relationship Manager
JS Bank
11.2015 - 04.2017
The London School of Economics and Political Science (LSE)
MBA Essentials from Supply Chain Management
Beaconhouse National University
B.Sc. (Hons) from Economics, Finance, Administration and Marketing
Punjab Group of Colleges
Intermediate from Commerce
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
Finnish
Elementary (A2)
Software
WMS - WAREHOUSE MANAGEMENT SYSTEM
ROSETA - BANKING
ERP
SAP
EXCEL
ADOBE
SUPPLY CHAIN
Interests
Learing new skills, Meeting people, Reading, Exercise, Reading, Research and development, Travelling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefits4-day work weekPaid time offTeam Building / Company RetreatsPaid sick leaveAccomplishments
Achieved STAR SPOT AWARD - MAERSK 2025
Certification
Certified in SUPPLYCHAIN & LOGISTICS.
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