Mohsin Umair

• Used project management tools and techniques for positive, successful outcomes.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
• Built and nurtured professional relationships with wide range of stakeholders.
• Received and resolved customer complaints escalated by staff.
• Facilitated communication and collaboration across departments.

• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of the latest cleaning technology while providing instructions and supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise the performance of the cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on-site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
• Proficiently clean clients' homes to meet both company and client standards
• Supervise all employee work on assigned sites, to make sure it meets the company and client standards
• Have a conversation with clients regarding appointment time and the period of cleaning
• Drive to every location with the team along with supplies in the official vehicle
• Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments should be collected in a professional manner
• Demonstrate a positive attitude and show an example for other employees to emulate
• Make sure all employees follow company standards by constantly coaching and redirecting performance

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• Maximized communication and transparency between clients, internal departments, and stakeholders.
• Resolve all the commercial power-related issues (Transformer repairing, HT/LT Jumper, D-Insulator) for Ufone MS CII Project
• Coordinate between the Huawei and Turnotech Teams to resolve the CP issues within SLA
• Coordinate with WAPDA (Water and Power Development Authority) authorities to resolve the Commercial Power issues within the given SLA

• Surveying, Planning, Designing, and Implementation for FTTX(OSP) Network
• Familiar with Strategic Work Administration and Tracking (SWAT) to create Work Order
• Familiar with GIS software to design the fiber optic FTTH(OSP) Network
• Responsible for resolving the rejected service orders due to minor civil issues
• Coordinate between the contractor and the Bnet to resolve the issues related to fiber optic cabling and civil issues
• Responsible for Roadway leave/ GSN approvals and consultation through the CIO system, Kingdom of Bahrain

• Project survey and supervision of all OSP activities on the sites
• Survey and identify the OSP routes and their potential customer connectivity
• Supervise OSP construction activities as per construction drawings
• Project implementation as per construction standards
• Prepare site diary as per project implementation quantity
• Issue site instructions to the subcontractor
• Issue Site discrepancies if the contractor implements the project in a sub-standard manner
• Issue and keep track of OSP materials quality on the site
• Conduct PAT/FAT for the implemented project
• Check Construction /As-built BOQ and Drawings
• Identify the GPS coordinates for the routes, manholes, and customer location.

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• Provide engineering support to field technical teams for resolving customer-related service order issues (Maintenance and troubleshooting of customer complaints of existing telephone and internet lines and installation of new service orders)
• Responsible for the maintenance work to resolve the Service order issues and support delivery teams
• Using CRM to check the rejected service orders, and assigning to field technical teams for solution
• Support field teams to find the customer locations by using AutoCAD drawing and Bahrain locator
• Maintain and keep the daily reports and send them to the concerned management

• Handle and supervise the rollout Ericson project of (GSM, CDMA, and LTE) sites
• Supervise the feeder cable installation, RF Antennas, Battery Bank, RBS6201, and Microwave Antennas
• Handle and supervise work related to Structural cabling, Termination, Installation of Patch panels, installation of CCTV cameras, Access Points, Biometric System

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• Managing spares and store assets
• Make sure the delivery and receiving of hardware from the main office to the sub-regions to avoid maintenance issues
• Maintain and update the report of Hardware items and make sure that necessary items available for the field team on demand

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• Supervision of all Civil work for the FTTX project including Trenching, Ducts/Sub-ducts, laying of PE pipes, backfilling, main hole/hand hole fixing & connections, rope shooting, cable pulling
• Coordinate with the contractor and schedule the PAT of the newly implemented FTTX network
• Inspect and ensure that newly installed (FDTs, OTBs, ODBs, OSBs, U-Guard, marking plates, JRCs, Enclosures, and cables) are installed as per STC standards
• Ensure that all the elements are placed as per As-Built Design in actual and installed as per STC standard
• Prepare the Outstanding items list (OILs) and follow up with the contractor to clear the issues
• Prepare and Compile the PAT results for the STC concerned

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• Responsible for the overall FTTH maintenance project that includes assigning the jobs to field technicians
• Visiting the sites with the field team to trace the fault using OTDR, Optical Power Meter, Optical Light Source, Visual Fault Locator
• Liaison between the Saudi Telecom and field maintenance teams to resolve the fault related issues
• Responsible for reporting to Saudi Telecom and own management

• Responsible for monitoring the Mobilink cellular network using Temip software
• Move the field teams to the cellular sites to resolve the issues
• Making daily basis reports of fueling and other activities
• To ensure the minimum downtime and coordinate with on-call teams for attending outages