Dynamic and result-oriented Operations Manager with extensive experience in Engineering, Procurement, Construction, and Commissioning (EPCC) as well as Facilities Management (FM) across Oil & Gas, commercial, and residential projects. A strong engineering professional with a master’s degree in construction project management from Heriot-Watt University, UK. Member of the Saudi Council of Engineers and Project Management Institute (PMI), demonstrating a commitment to industry standards and continuous professional development.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Manager - Operations & Projects
El-Seif Operation & Maintenance – ESOM
Riyadh
07.2023 - 02.2025
Overseeing Operations & Maintenance of Mobily Facilities across Saudi Arabia, managing 17 commercial buildings, 3 warehouses, 398 outlets, and 32 kiosks in malls and airports
Leading multidisciplinary teams for buildings and roving teams for outlets, including 34 managers, engineers, supervisors, administrative staff, and 200 technicians
Providing regular briefings to regional managers on contract requirements, offering support, and leading by example from central region, managing technical operations, optimization, troubleshooting, and asset maintenance
Managing separate contract for shifting Mobily assets kingdom wide, including logistics, inventory management, dismantling, packaging, shifting, and re-installation
Initiating subcontract agreements to cover specialized service requirements, ensuring smooth operation and maintenance of assets and systems across the kingdom
Preparing budgets, tracking project costs, reviewing accruals, and managing invoices via I-Supplier Portal
Assisting clients in preparing yearly CAPEX and OPEX budgets for sales and admin teams
Assisting Accounts Manager with submitting project write-ups for Mobily and other projects
Managing assets & systems handovers, overseeing snag lists, and ensuring timely verification and closure of completed tickets
Submitting asset assessments and condition surveys, conducting gap analyses, updating registers, submitting maintenance plans, and integrating manpower and materials with job plans
Assisting with outlet closures for renovations and ensuring smooth re-openings through clear handover procedures
Submitting technical and commercial proposals to upgrade obsolete systems as part of predictive maintenance plans
Managing space management requests, including office expansions, redistributions, renovations, and furniture relocations, as part of additional chargeable works
Submitting energy and utility consumption trackers and sustainability plans to meet LEED requirements for buildings
Assisting client with annual ISO-9001, ISO-50001, and ISO-14001 audits by ensuring compliance with QMS, EnMS, and EMS requirements
Ensuring compliance with statutory requirements by renewing civil defense certificates, security system endorsements, conducting microbiology and chilled water tests, and coordinating third-party inspections
Managing variations for implementing new municipality Imtithal certification requirements
Managing client relations, conducting meetings and site walkthroughs, submitting reports, ensuring timely requirement fulfillment, and reviewing KPI metrics, including SLA performance and work volumes
Scheduling preventive maintenance visits with in-house and subcontractor teams, adhering to defined frequencies for each system and location
Implementing Maximo including site setup, detailed breakdowns, manpower allocation, asset collection and verification, centralized helpdesk establishment, and team training
Managing corrective maintenance tickets, addressing end-user complaints through helpdesks and teams, and ensuring resolution within contract SLAs and KPI requirements
Resolving disputes over shared tickets by defining responsibilities and scope of work for ESOM, Mobily, and building owners of franchised outlets
Addressing and closing Non-Conformance Reports, ensuring timely resolution and documentation of disputes
Requesting equipment, tools, critical and fast-moving spare parts, managing inventories, and providing stock aging reports to ensure timely procurement and optimal stock levels
Implementing improvement plans, enhancing self-inspections, conducting PPM quality audits, and advancing predictive maintenance strategies to optimize efficiency and asset performance
Managing workforce certifications and training programs, overseeing duty rosters, timesheets, vacation scheduling, and arranging accommodations and transportation
Participating in hiring process, including interviewing and assessing candidates to select qualified personnel
Hard Services Manager
El-Seif Operation & Maintenance – ESOM
Umluj
10.2021 - 07.2023
Managed the Hard Services Team, consisting of 2 coordinators, 4 supervisors, and 82 technicians, to ensure smooth operation and maintenance of assets and systems across 18 residential buildings, 200 villas and townhouses, and 4 RSG management Buildings
Initiated and managed all AMC agreements encompassing both soft and hard services, with companies such as Schindler, Schneider, TUV, Veolia, Assa Abloy, Honeywell, Siemens, Hyundai, Daikin, NAFFCO, REDA Hazard Control, Zahid Tractor, Healthy Home, Reza Hygiene, Averda, SNC, Smart Directions, Alsadara, Aldrees, Nesma, Delta Fitness, E2E ENERGY EFFICIENCY ARABIA, and many others
Deputized for the Project Manager and led a multidisciplinary team to support all technical aspects of operating, optimizing, troubleshooting, and maintaining RSG facilities and assets
Developed and implemented processes to ensure efficient engineering operations, adhering to SFG20 standards while balancing maintenance frequency, cost, and asset lifespan
Led teams for snagging systems/zones in ACONEX, ensuring contractors resolved all snags before handover
Reviewed T&C reports, O&M manuals, as-built drawings, spare parts lists, and warranty certificates, highlighting conflicts with project specifications and engineering standards before handover
Coordinated training sessions with OEM specialists for all systems to ensure handover readiness, documenting functional issues and non-conformities with project specifications, SOPs, and the C&E Matrix
Rejected systems with significant issues, submitting Observation Reports that extended the Defects Liability Period (DLP) and reduced maintenance costs for less budgeted specialist systems
Managed the Defects Liability Period (DLP), initiated Maximo CAFM tickets post-handover, and oversaw contractors and system integrators to ensure efficient corrective actions, minimizing operational impact
Prepared technical & commercial proposals to resolve disputed DLP tickets with contractors, charged as additional work
Proposed facility expansions, system amendments, and integration upgrades for RSG FM’s review, outlining the benefits and requirements of each suggested enhancement as additional works
Conducted scoping, tendering, technical and commercial evaluations, selecting the most compliant bidders for optimal procurement and project execution outcomes
Reviewed subcontractors' design calculations, WBS, schedules, shop drawings, material submittals, RAMS, T&C reports, as-built, spare parts lists, and calibration and warranty certificates to ensure compliance with project specifications and quality standards
Negotiated subcontracted service rates and controlled budgets to ensure efficient resource utilization for specialist systems maintenance across multiple zones, while managing cost estimations for chargeable self-delivery works through VO proposals
Reviewed accruals, managed invoices, and confirmed work completion to ensure safe, high quality, and impactful service delivery across RSG facilities
Developed and managed procurement and replenishment plans for spare parts, tools, and consumables, ensuring timely availability of critical, preventive, and reactive fast-moving items for efficient operations
Monitored monthly statutory compliance and energy & utilities consumption, coordinating third-party inspections, testing, and certifications for MEWPs, assets, and systems
Organized third-party training and certifications for operators, HSE, and maintenance teams to ensure compliance and enhance operational efficiency
Managed Non-Conformance Reports (NCRs), ensuring adherence to SLAs and KPIs in line with contract agreements
Implemented improvement plans by increasing self-inspections, enhancing PPM quality audits, and advancing predictive maintenance strategies
Conducted Asset Gap Analysis, updated the Assets Register, revised the Maintenance Plan, and integrated manpower and materials with job plans
Conducted staff performance appraisals and implemented a training matrix to enhance the technical team's skills through scheduled training sessions
Provided training to RSG Security Staff on all security systems across multiple RSG zones as needed
Conducted technical interviews with shortlisted candidates and coordinated their mobilization for seamless onboarding
Ensured the team had essential tools and PPE to safely troubleshoot and maintain systems
Reviewed manpower duty rosters and weekly/monthly operations reports to ensure effective staffing and operational performance
Saipem S.p.A.
Sri Racha
03.2021 - 09.2021
Mobilization date has been subject to several postponements due to COVID
Project Engineer
Snamprogetti Saudi Arabia Ltd – Saipem S.p.A.
Khurais
03.2019 - 03.2021
Oversaw the Engineering, Procurement, Construction, and Commissioning of Telecom Systems for the following projects:
* Khurais Central Processing Facility
* Satellite GOSP
* Residential & Industrial Complex
* 127 KM Pipelines with 19 Valve Stations
Held technical authority from the installation to the start-up phase for the following systems:
* TETRA Mobile Radio
* In-Plant Paging System
* Process & Long-Range CCTV
* Solar Power System
* SCS/LAN
* Analogue & VoIP Telephones
* CATV
* OSP
* PLDS
* SDH
Verified system integrator drawings for compliance with Aramco standards and project specifications
Issued for Construction (IFC) drawings, site instructions, and Field Design Changes to subcontractors based on site conditions
Planned and scheduled construction activities based on actual work fronts and material availability
Reviewed subcontractors' documents, including MARs, MS, red mark-ups, and issued as-built drawings
Assisted subcontractors with their technical queries
Ensured that supervisory staff understood the implementation of the work plan
Selected Aramco-approved suppliers, prepared BOQs, issued MRs, conducted technical bid evaluations, issued sole vendor memos, and managed material follow-up and vouchers for subcontractors
Assisted the Procurement with selecting sub-contractors, quantified the scope of work, estimated costs (man-hours/unit rates), verified offers, and reviewed final draft contracts
Closed punch points for the MCCs and verified and negotiated disputed items with the Project Management Team
Organized site visits with sub-contractors to verify their work and confirm the readiness of systems for configuration, testing, and commissioning activities
Managed vendor interventions for technical site assistance, commissioning, and Site Acceptance Tests
Assisted QC inspectors verified standard violations, and resolved disputes with the Aramco Project Management Team
Instrumentation & Telecommunication Site Engineer
Consolidated Contractors Company (CCC)
Jazan
03.2018 - 03.2019
Led a team of 70 personnel for the following construction activities: installation of poles, panels, racks, junction boxes, and instruments; grounding, cable routing, pulling, dressing, splicing, termination, and testing
Managed the telecommunications scope for both field and buildings systems, including Tetra mobile radio, in-plant paging, PCCTV, OSP, SCS/LAN, and analogue and VoIP telephone systems
Managed the instrumentation scope within buildings, covering systems such as the Fire Alarm System, Gas Detection System, HVAC control, and interposing relay panels in substations
Ensured all on-site work complied with Aramco Engineering Standards (SAES)
Ensured supervisory staff fully understood and implemented the work plan with a focus on safety
Scheduled site activities based on material availability to maintain a continuous work front
Arranged scaffolding, man lifts, and cranes for supervisory staff according to task requirements
Issued daily and weekly progress reports to ensure adherence to project schedule deadlines
Achieved weekly MCC targets by addressing and closing scheduled punch points with initiators
Organized weekly certification meetings to expedite the closure of remaining certificates
Electrical & Instrumentation Office Engineer
Consolidated Contractors Company (CCC)
Jazan
07.2017 - 03.2018
Prepared MTOs for the Electrical & Instrumentation scope in buildings, covering both permanent and consumable materials
Prepared cable lists for telecommunications, lighting and small power, fire and gas systems, and HVAC power and control
Selected power cable sizes according to Aramco requirements, including voltage drop and de-rating factors
Issued Electrical and Instrumentation Material Approval Requisitions in accordance with Aramco quality specifications
Issued shop drawings, layouts, and interconnection wiring diagrams in accordance with Aramco standards
Stamped telecom drawings with a BICSI Registered Designer's seal, ensuring compliance with standards
Submitted method statements for Electrical and Instrumentation construction activities
Followed up with procurement and suppliers on pending materials, ensuring test certificates were available to expedite QC material receiving inspections
Monitored the progress of Electrical and Instrumentation activities, issued progress and cost reports
Clarified site technical queries to support the construction team with their concerns
Reviewed red mark-up drawings and issued the final as-built drawings based on site conditions
Issued fabrication requisitions for the required supports, poles, and frames
Assistant Manager
Smart Waves International Group
Kuala Lumpur
01.2016 - 12.2016
Managed the client database and invoicing, including record keeping and payment follow-up
Contributed to the setup of the new branch, including wiring, layout, logistics, and supervision of interns
Ensured complete document submission and adherence to deadlines
Actively participated in the marketing division, focusing on social media and networking
Negotiated with property owners to secure accommodation units that met clients' needs
Mechatronics Engineer Trainee
Saudi Oger Ltd
Jeddah
06.2015 - 08.2015
Worked on fire alarm, gas detection, and HVAC control systems
Installed, set up, configured, and tested instruments
Performed troubleshooting on faulty detectors
Education
Master of Science - Construction Project Management
Heriot Watt University
09.2015 - 12.2016
Bachelor of Science - Mechatronics Engineering
Rafik Hariri University
09.2012 - 07.2015
Lebanese Official Baccalaureate - General Sciences
Lycée Houssam Eddine Hariri
09.2011 - 07.2012
Skills
Software Skills:
MAXIMO
ACONEX
BMC Remedy
Concept Evolution CAFM
AutoCAD
VISIO
Proteus
Arduino
C
Microcap
Visual Studio
LabVIEW
MatLab
Microsoft Office
Soft Skills:
Communication
Leadership
Team Management
Negotiation
Conflict Resolution
Logic & Reasoning
Adaptability
Interpersonal Skills
Research Skills
Multi-tasking & Time Management
Analytical Skills
Hard Skills:
Project Management
Engineering
Procurement
Construction
Commissioning
Operation & Maintenance
Facilities Management
Administrative Work
Critical Thinking
Problem Solving
Planning & Scheduling
Technical Report Writing
Courses & Seminars
ISO-50001 - Energy Management System Course, 01/01/24
ISO-14001 - Environmental Management System Course, 01/01/24