Moid Uddin
Jeddah,AL Aziziah
Summary
Working as an EUC analyst for more than 8+ years and has been interacting with different teams to develop the IT infrastructure.
Always trying to learn and understand the requirements of the users and the organization and keep up with it by developing the required skills.
Overview
12
12
years of professional experience
Work History
IT EUC Analyst
Diversey
Jeddah, Saudi Arabia
03.2014 - Current
- As a EUC analyst working with End users and as a front end to support Local Business requirements like helping several departments by searching and collecting the Apps/services info which can ease up the day-to-day work of the users and later working with the BRM team in implementing the same(for Example REpzone, jisr etc..)
- Extensively participated and coordinated in daily Network/System Administration Activities.
- Working with the Infrastructure team to deploy the AVD(for VM management using Nerdio and for users management using FSLogix) also started working on the Azure portal.
- Drove continuous service improvement and documented procedures, policies and best practices for future reference.
Network support Engineer(level 1)
HTS Infotech
Jeddah, Saudi Arabia
01.2013 - 01.2014
- Researched network infrastructure requirements and demands to establish system improvements.
- Implemented and maintained backups, security and redundancy strategies.
- Offered ongoing technical support, maintenance and troubleshooting to network users to maintain 100% customer satisfaction.
- Monitored and tested application performance for potential bottlenecks, identified possible solutions and worked with developers to implement fixes.
Desk Support Engineer
Sona Networks
06.2011 - 11.2011
- Network Troubleshooting Microsoft Windows Server 2003/08/12 Active Directory
- Solving End user Issues Providing technical support and answering technical queries
- Installation of Windows Server 2003/2008/2012
- Installation of Exchange Server 2003/2010
- Development of LAN networks, troubleshooting and sorting out network issues
- Network documentation
- Complete LAN setup of various clients under guidance of senior network engineers
- Installation of all versions of Windows Operating Systems (Windows 8, 7, Vista, XP)
- Upgrading Systems and troubleshooting all issues related to printers and all basic end-user Problems
- Organize, test, maintain, check & troubleshoot end-user workstations and interrelated Hardware/software.
Education
B.Tech - Computer Science Engineering
JNTU
07.2012
Intermediate - MPC
Narayana Junior College, B.S.E - Azra Public School
04.2008
Skills
- Supporting End users
- Working with different teams like Cloud Computing, Networks,BRM, etc to secure and support business in best way
- Supporting networking team by troubleshooting and documenting actual issues and then escalating to level 3 team
- And always trying to find something which can support to grow personally and also supports organization
Accomplishments
- Successfully deployed AVD by replacing Citrix.
- Helped the SAP team in replacing the Focusi and deploying the SAP ERP system.
- Accomplished a few projects like imaging the EUs laptop with a new image and testing the apps which were required by the business and solving the issues that occurred with the help of several IT teams.
- Helped the SC team by introducing the Repzone app for collecting Delivery information from customer site.
Languages
English
Native
Arabic
Intermediate
Certification
AZ-104 Azure Administrator Associate
Certification Number : C067U4-BDB6E5
Timeline
IT EUC Analyst
Diversey
03.2014 - Current
Network support Engineer(level 1)
HTS Infotech
01.2013 - 01.2014
Desk Support Engineer
Sona Networks
06.2011 - 11.2011
B.Tech - Computer Science Engineering
JNTU
Intermediate - MPC
Narayana Junior College, B.S.E - Azra Public School
Similar Profiles
Don ElliottDon Elliott
District Service Lead at DiverseyDistrict Service Lead at Diversey
Hardeep Singh PandherHardeep Singh Pandher
Warehouse Associate at DiverseyWarehouse Associate at Diversey
Ahmed BaherAhmed Baher
Water treatment/Fabric Wash Application Lead at DiverseyWater treatment/Fabric Wash Application Lead at Diversey