Moin Bin Khalid
Food & Beverage
Karachi,06
Summary
Dedicated hospitality professional with expertise in customer service and guest satisfaction. Demonstrates strong communication skills, teamwork, and a warm personality to enhance customer experiences. Highly organised and efficient, with proven ability to streamline workflows and adhere to cleanliness standards. Skilled in beverage preparation, food service, and specialty coffee techniques, including latte art and espresso machine operation. Committed to upholding hygiene standards and food safety regulations while training new staff. Career goal: To leverage hospitality service expertise in a dynamic environment that values efficiency and exceptional guest service.
Overview
7
7
years of professional experience
Work History
Barista
Unique Franchise Trading
, Hail
09.2023 - Current
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned and sanitised work areas, utensils and equipment.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista
Chaaye Khana Restaurant
Karachi , Sindh
08.2018 - 05.2023
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Bartender
Burger N Berrel
Karachi , Sindh
02.2021 - 04.2021
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bartender
Chop Chop Wok Restaurant
Karachi, Sindh
11.2020 - 01.2021
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Diploma of Higher Education - Computer science
Karachi University
KarachiSkills
- Streamlined workflow to enhance efficiency and customer satisfaction
- Customer Service
- Teamwork and collaboration
- Quick learner
- Multitasking
- Patience and tolerance
- Multitasking efficiency
- Strong communication
- Team player
- Speedy and efficient
- Warm personality
- Highly organised
- Guest service
- Active listening
- Beverage preparation
- Food service
- Latte art
- Outstanding communication
- Heating and frothing milk
- Cleanliness standards adherence
- Complaint handling
- Responsibility acceptance
- Order processing
- Cash register management
- Coffee brewing
- Espresso machine operation
- Kitchen cleanliness and organisation
- Hospitality service expertise
- New staff training
- Food safety regulations
- Specialty coffee preparation
- Coffee stock ordering
- Coffee grinding techniques
- Up-selling
- Safe food handling
- Hygiene standards enforcement
- Efficient work pace
Languages
Hindi
First language
English
Intermediate
B1
Arabic
Elementary
A2
Timeline
Barista
Unique Franchise Trading
09.2023 - Current
Bartender
Burger N Berrel
02.2021 - 04.2021
Bartender
Chop Chop Wok Restaurant
11.2020 - 01.2021
Barista
Chaaye Khana Restaurant
08.2018 - 05.2023
Diploma of Higher Education - Computer science
Karachi University
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