Moiz Mohiuddin

● Owned the product roadmap and achieved 95% of all the feature deadlines by identifying and mitigating roadblocks.

● Developed and provided ongoing strategic recommendations as part of Future Ready Project for 1,100+ locations in TDs Canadian Retail Branch Banking Network saving ~$10 million in revenue.

● Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand-ups, Sprint Check-In, Sprint Review & Retrospective

● Worked with the cross -functional to identify cross-team dependencies and manage inter-team tasks and facilitated scrum team in cross locations.

● Facilitated Release Planning Sessions: Collaborated with team and business owner to determine what each Release should include and when it should be delivered.

● Daily Standup Meetings: Encouraged collaboration in very brief meetings to rapidly take the pulse of the project, address challenges, and coordinate team activities.

● Act as an agile coach for team, product owner, stakeholders and executives.

● Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, mitigation of risks and issues.

● Worked closely with internal and external customers to develop Trade Finance solutions using Agile methodologies, and oversee design, development and testing and implementation of applications.

● Lead team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by a sprint of 2 weeks.

● Helped the product owner to come up with a set of stories in better understanding for estimate and development. Also worked with them on Artifacts such as Product Backlog, Sprint Backlog, Sprint Burndown and Release Burndown.

● Managed offshore teams in different geographical locations.

● Successfully implemented complex, multi-entity project plans to help clients transition from distributed legacy systems to centralized systems.

● Engaged senior executives in strategy discussions to identify their business and technology needs to improve performance and reduce costs by 15%.

● Designed and implemented cutting-edge associate Teleworking program and CTI integration greatly improving business continuity while reducing real estate costs by 5%.

● Worked cross-functionally with users and internal RBC to identify and define concepts and resources to create business solutions and achieved services objectives and targets.

● Represented the projects at PMO scorecard meetings.

● Elicited detailed business and functional requirements from management, system users, external partners and operational documentation.

● Helped reorganize Project Management Office, by creating a SharePoint 2003 Server Team Site.

● Was a key point of contact to compile Project Documentation, System Requirements and Use Case Specifications, User stories, Workflows & Activity Diagrams, Process Maps, Test Cases & Test Scenarios and Traceability Matrix

● Lead negotiations for vendor agreements and contracts related to projects.

● Developed and implemented new business processes and procedures to maximize profitability and optimize business.

● Conducted detailed cost/benefit analysis, completed reports and proactively communicated with senior leadership.

● Designed various project documentation and training manuals and involved in training the end users every month.

Involved in finalizing the requirements and translating them into the Training materials to help Internal and External users.

● Developed a comprehensive strategy to maximize the use of Contact Center staffing resulting in 30% in savings in operational cost.

● Lead contact centers forecasting, which includes business volumes, handle times, service levels, absenteeism and other relevant workforce management KPIs by applying statistical approach.

● Defined Business rules and developed necessary reports resulting in effective use of workforce and recommended how to maximize the use of contact center staffing in order to meet operational objectives.