Moiz Abdelrahman

• Boosted team performance and work quality by enhancing training.
• Monitored service quality to support customer needs and promote loyalty.
• Evaluated RFP responses and set up favorable pricing.
• Own operating systems, hardware, applications, and specialized
  software knowledge.
• Perform analyses on software applications and suggest
  improvements.
• Lead and directed team of two technical professionals.
• Ensure efficient front-end and back-end functionality of the
  application.
• Document processes and monitor application performance
  metrics.
• Provide training to employees on every application update.
• Reviewing systems, improving performance, proposing
  solutions, and implementing them.
• Full supervision of information technology requirements
  (quantity, quality, and performance)

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Used ticketing systems to manage and process support actions and requests.
• Facilitated best user experience through continuous support and communication of system changes.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Designs and creates software solutions to solve the weaknesses of different clients Responsible for IT in general, camera system, employee attendance and absence system, company emails, internal phone system, modification and extraction of cards for employees (handling 1 - 3000 cards) and installation and commissioning of new hardware and software Verifies the feasibility of software models and deals with suppliers and technology solutions companies.

• Fix network errors, review the work of all departments, review network connection stability, printer scheduling systems, check ink, plan development, and teamwork. Help-desk, hardware installation and repair, and camera review.

• Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
• Collaborated with senior engineers on projects and offered insight.
• Studied manufacturing processes to improve overall knowledge.
• Tested prototypes and standard products and wrote reports to document results.
• Help desk and network error repair, see the work of all departments and network connectivity stability review travel schedules, printer scheduling systems, ink review, plan development and teamwork.

Takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.