Molhum Bondagjy

• Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
• Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
• Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.

A dynamic six-month internship in People & Culture at Four Seasons DJB offered me hands-on experience in human resources, talent management, and employee engagement within the hospitality industry. I actively contributed to fostering a positive workplace culture, participating in recruitment initiatives, and gaining insights into the strategic aspects of human resources at a global luxury hotel brand.

Rotated through six hotel departments, including Front Office, F&B, Excursions, Spa, Shops, and Entertainment.

I was apart in a 10 day task force helping in executing two of the biggest event in Riyadh, The FII (Future Investment Initiative)and SGI (Saudi Green Initiative).

Completed a 3-month summer training across Food & Beverage, Housekeeping, Kitchen, and Front Office departments.

Assisted Hajjis in completing their pilgrimage with ease and hospitality.

Contributed to launching and operating a family-owned food truck, from concept development to serving guests.