MONA ALGHAMDI
Summary
Joining a professional work environment that enables me to develop my qualification and skills that obtained through my experience and the acquisition of new experience and to be an effective member and contribute the development of the workplace that I work with.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Operation Specialist
STC Bank
03.2022 - 05.2024
Responsibilities
- Pending out going transactions in clearing account.
- Raise ITSM ticket to . Net to check the status of the transactions and if they are related to issuing bank. Accordingly, the necessary action to reverse transactions is taken after the .Net response.
- Losses and shortage of transactions.
- Deducted the transactions from the customers wallets and credit to bank cash in clearing account.
- Pending credited transactions related to bank SARIE.
- validate the transactions then takes action to the reversal.
- Giving the bank confirmation of whether or not the transfer has been received based on its request.
- Return the transfers to the source after internal approval and customer approval.
- Account status validation.
- Customer's claims.
- Communicate with the banks by email
- CRM - Dynamic.
Customer Call Service- Agent
STC Bank
01.2021 - 03.2022
- Understanding the customer's problem
- Providing answers
- Creating tickets Via CRM System
Education
Technical College -
Diploma Degree in Accounting -
01.2018
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Critical thinking
- Audit
- Analytical Thinking
- Team Working
- Speed of learning and completion of tasks
- Reporting skill
- Banking
- Fintech
Certification
- Certificate of English Program, The Institute of Public Administration - 2024
- Certificate of Phishing Foundations, SAMA Bank - 2021
- Certificate of Anti-Fraud - Training and Awareness, SAMA Bank- 2021
- Certificate of Compliance, SAMA Bank -2021
- Certificate of Regulatory Compliance & AML, SAMA Bank -2021
- Certificate of Microsoft Office Program, 2018
Timeline
Business Operation Specialist
STC Bank
03.2022 - 05.2024
Customer Call Service- Agent
STC Bank
01.2021 - 03.2022
Technical College -
Diploma Degree in Accounting -
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