Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mona Alsihali

Jeddah,Saudi Arabia

Summary

Accomplished Human Resources Manager proactive in meeting company issues head-on with innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Overview

9
9
years of professional experience

Work history

Human Resources Manager

Baladi restaurants
Jeddah , Saudi Arabia
04.2023 - Current
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Instructed employees on safety programmes to enhance staff knowledge and awareness.
  • Maintained compliance with all local laws, as well as established organisational standards.
  • Devised training programmes for new and existing employees.
  • Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
  • Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
  • Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
  • Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
  • Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
  • Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
  • Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
  • Advised top management on appropriate employee corrective actions.
  • Created and implemented development programmes to promote employee career progression.
  • Automated employee performance evaluation reminders for senior leadership.
  • Handled company recruitment activities to develop high-achieving workforce.
  • Oversee and exec all employees and company government documents, procedures, licenses commercial certificates, and regulations for all the company branches.

Human Resources Officer

Baladi restaurants
Jeddah, Mecca Region
07.2022 - 04.2023
  • Directed onboarding and training for 10+ new employees , maintaining smooth company operations and production efficiency with skilled candidates.
  • Assessed and improved compensation packages, attracting highly qualified applicants for organisational vacancies.
  • Supported and monitored overall soldier welfare.
  • Coordinated employee placements and administration, ensuring their comfort and efficiency.
  • Educated management on successful approaches for enhancing policy implementation and enforcement, preventing legal issues involving employees.
  • Coordinated training and handled logistics and administrative tasks.
  • Recruited, hired and oversaw +15 staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
  • Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
  • Organised company-wide team-building events to boost employee morale.
  • Advised top management on appropriate employee corrective actions.
  • Answered questions from employees regarding health benefits and retirement plan options.
  • Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.

Receptionist

Batak Eye centre
Jeddah, Saudi Arabia
11.2017 - 01.2021
  • Managed digital and manual filing systems.
  • Produced high-volume repeat prescriptions.
  • Maintained timely check-in services, noting patient arrivals for efficient appointment running.
  • Protected patient rights through continued discretion and confidentiality.
  • Completed start and end of day procedures for busy GP practice.
  • Scheduled patient appointments.
  • Communicated results to patients following instructions from medical professionals.

Cashier

Red Tag
Jeddah, Saudi Arabia
04.2015 - 05.2017
  • Reduced customer wait times through optimised checkout processes.
  • Completed opening and closing procedures each day.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Resolved customer complaints and answered queries about store products.

Customer Service Representative

Solex Plus
Jeddah, Saudi Arabia
07.2014 - 01.2015
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

Bachelor's degree - Hospital and health care Administration management

King Abdulaziz university
Jeddah
08/2015 - 08/2022

Skills

  • Self-motivated
  • Excellent communication skills
  • Benefits and compensation management
  • Performance management and coaching
  • End-of-probation reviews
  • JobAdder
  • File and records management
  • Training and development
  • Employee dispute resolution
  • Human resources strategy
  • Employee onboarding procedures
  • Contract negotiation
  • Training development
  • Excel proficiency
  • Recruitment policies
  • Analytical skills
  • Employee relations
  • Multitasking abilities
  • Keen problem solver
  • Process improvements
  • Employee inductions
  • Equal opportunities facilitation
  • Organisational development
  • Exceptional communicator
  • Employee mediation
  • Conflict resolution
  • Employee contract negotiation
  • Recruitment process management
  • End-to-end recruitment
  • Human resources management
  • Recruitment strategies
  • Job advertisement development
  • Resource planning

Languages

Arabic
Native
English
Upper intermediate

Timeline

Human Resources Manager

Baladi restaurants
04.2023 - Current

Human Resources Officer

Baladi restaurants
07.2022 - 04.2023

Receptionist

Batak Eye centre
11.2017 - 01.2021

Cashier

Red Tag
04.2015 - 05.2017

Customer Service Representative

Solex Plus
07.2014 - 01.2015

Bachelor's degree - Hospital and health care Administration management

King Abdulaziz university
08/2015 - 08/2022

Similar Profiles

Create profile
Mona Alsihali