Summary
Overview
Work history
Education
Skills
Courses
Timeline
Generic

Mona Bin Huzaim

Summary

Driven and adaptable, with knack for leadership and communication. Demonstrates strong problem-solving abilities and talent for conflict resolution. Committed to fostering team success and achieving organizational goals in Complaints management team leader role.

Overview

12
12
years of professional experience
2010
2010
years of post-secondary education

Work history

Complaints management team leader

Real Estate General Authority
12.2024 - Current

Senior Customer Service Officer

Real Estate General Authority
10.2023 - 12.2024

Business Support Unit Officer

Real Estate General Authority
05.2021 - 11.2023

Customer service specialist

Real Estate General Authority
11.2019 - 09.2023

Quality Officer

Bank Al-Bilad
08.2019 - 11.2019

Customer Service

VFS Global
08.2018 - 07.2019

Marketing Specialist

GMC training center
01.2017 - 06.2018

Administrative job

Talal contracting est
06.2015 - 01.2017

Assistant Lecturer

Princess Noura Bint Abdul Rahman University
01.2013 - 01.2014

Education

Bachelor of Languages -

Imam Muhammad Bin Saud Islamic University

Diploma of Financial Management - undefined

Imam Muhammad bin Saud Islamic University

Diploma of web design - undefined

Institute of New Horizons

Diploma of Computer Programming - undefined

Princess Noura Bint Abdul Rahman University

Skills

  • Complaint resolution
  • Public Relations
  • Ability to prioritize
  • CRM and office management software
  • Customer Service Skills
  • Advanced English
  • Leadership skills
  • Customer engagement

Courses

  • Project Management Office (PMO),HDTC, 2024
  • Customer experience management, Business Intelligence Training Center,2023
  • Business Knowledge & Acumen, Bakkah, 2023
  • Leading for Results Programmer, INSEAD, 2022
  • Total Quality Management, 2022
  • Creating a Positive Customer Experience, 2022
  • Customer Service Foundations, 2022
  • PMP, 2021
  • Quality Management ISO 9001, 2021
  • Real Estate Registration, 2020
  • Internal Audit Guidelines, SASO, ISO 19011:2018, 2020
  • Building Processes, Indicators, and Procedures, SASO, 2020
  • Management of Change, 2020
  • MS Office Tools, 2019
  • Certified Customer Service Professional, 2019
  • English Language Course, King Saud University, 2018
  • Developing the Quality Management Skills of ISO 9001, 2018
  • Develop the Skills of a Quality Officer, 2018
  • Lean Six Sigma Yellow, Green, Black Belt, 2018
  • TOT, Canter of the Genius Industry, for 11 days, 2017
  • Strategic Planning, Canter of the Genius Industry for Training, 2017

Timeline

Complaints management team leader

Real Estate General Authority
12.2024 - Current

Senior Customer Service Officer

Real Estate General Authority
10.2023 - 12.2024

Business Support Unit Officer

Real Estate General Authority
05.2021 - 11.2023

Customer service specialist

Real Estate General Authority
11.2019 - 09.2023

Quality Officer

Bank Al-Bilad
08.2019 - 11.2019

Customer Service

VFS Global
08.2018 - 07.2019

Marketing Specialist

GMC training center
01.2017 - 06.2018

Administrative job

Talal contracting est
06.2015 - 01.2017

Assistant Lecturer

Princess Noura Bint Abdul Rahman University
01.2013 - 01.2014

Diploma of Financial Management - undefined

Imam Muhammad bin Saud Islamic University

Diploma of web design - undefined

Institute of New Horizons

Diploma of Computer Programming - undefined

Princess Noura Bint Abdul Rahman University

Bachelor of Languages -

Imam Muhammad Bin Saud Islamic University
Mona Bin Huzaim