Mona Ghoulah
Riyadh,Saudi Arabia
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Extensya
Riyadh, Riyadh Region
08.2022 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed 40+ daily calls, taking orders and escalated cancellations.
Retail Salesworker
Zamani furniture
Riyadh, Riyadh Region
01.2022 - 03.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed on-site evaluations, internal audits and customer surveys.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Bachelor of Arts - Sociology
King Saud University
Riyadh, Riyadh Region 08.2015 - 01.2020
Skills
- Telesales techniques
- Customer loyalty building
- Sales expertise
- Adaptive team player
- Exceptional communication
- Creative problem solving
- Problem solver
- Excel proficiency
- Customer sales support
- Outstanding customer service
- Telephone skills
- Customer service expert
- Bilingual customer support
- Team management
Timeline
Customer service representative
Extensya
08.2022 - Current
Retail Salesworker
Zamani furniture
01.2022 - 03.2022
Bachelor of Arts - Sociology
King Saud University
08.2015 - 01.2020
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