Mona Mustafa
Riyadh
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure advanced-level in any job position.
Highly ambitious with background in sales, marketing , teaching, guest relations & translation . Expertise in forecasting and client needs assessments. Customer-oriented with good history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales & Marketing Supervisor
Raya Holding Company
Cairo
2005.02 - 2007.04
- Supported Chief Operating Officer with daily operational functions.
- Supported the company in improving operations and resolving issues to deliver top-notch customer service.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
English Instructor
Arab Open University
Riyadh
2008.04 - 2009.06
- Worked directly with the Head of English Department to achieve targeted results.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
English Instructor
Girls Institute
Riyadh
2009.08 - 2011.10
- Worked directly with the Head of English Department to achieve targeted results.
- Researched and updated all required materials needed for the training course.
- Improved student performance by defining clear goals and communicating performance metrics.
- Assigned books and other materials to improve reading comprehension.
- Designed and developed instructional activities using data from student learning style assessments.
Sales Representative
Coldwell Banker
Cairo
2014.03 - 2018.11
- Developed and delivered engaging sales presentations to convey product benefits.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Expanded customer base and boosted profit within product line.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering advice on purchases and promoting additional products.
Guest Relations Manager
Pico Group For Event Services
Riyadh
2022.10 - 2023.01
- Welcomed VIP guests including Royalties, Ambassadors, Delegations, National &International Artists & Social media Influencers and was responsible for taking them in a tour around the Art gallery. In addition, delivered an outstanding experience in explaining the art pieces along with highlighting the history of each one of the Artists.
- Surveyed guests to check for areas in need of improvement.
- Hired and trained new employees , demonstrating best methods for serving clients and guests.
- Motivated and rewarded employees to improve engagement.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Translator
HQ Translation Services
Riyadh
2023.01 - Current
- Worked with other Interpreters to interpret & facilitate real time talks & discussions that took place in the Minerals Future Forum (MFF) 2023.
Education
Bachelor Of Languages & Translation - English Literature & Translation
Ain Shams University
Cairo 2000.09 - 2004.06
Skills
Strong communication & organizational skills
The ability to present complex data in a clear & easy to understand way
Great stakeholder management skills
Great skills in teamwork & problem solving
Adaptability
Self motivated
Powerful negotiator
Strong verbal communication
Team Leadership
Good understanding of basic Office applications including MS office (word, excel, PowerPoint) to
Certification
[HSE Certified ], [Saudi EMS] - [2 days]
Timeline
Translator
HQ Translation Services
2023.01 - Current
Guest Relations Manager
Pico Group For Event Services
2022.10 - 2023.01
[HSE Certified ], [Saudi EMS] - [2 days]
2022-10
Sales Representative
Coldwell Banker
2014.03 - 2018.11
English Instructor
Girls Institute
2009.08 - 2011.10
English Instructor
Arab Open University
2008.04 - 2009.06
Sales & Marketing Supervisor
Raya Holding Company
2005.02 - 2007.04
Bachelor Of Languages & Translation - English Literature & Translation
Ain Shams University
2000.09 - 2004.06