Monica Merlo
Paradise
Summary
Emotionally intelligent and versatile professional with experience spanning coordination, management, and client service. Known for my grounded approach, strong intuition, and ability to bring calm structure to complex tasks. I thrive in environments that value both precision and adaptability, and I’m committed to doing meaningful, high-quality work that supports people and outcomes with integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Leasecorp Logistics
10.2024 - Current
- Management of a portfolio consisting of 140 properties across Adelaide
- Manage end-to-end property operations including leasing, inspections, rent collection, arrears, and maintenance across a residential portfolio
- Conduct routine, entry, and final inspections with detailed reports and photos
- Prepare and lodge bond claims and final water accounts, ensuring full documentation compliance
- Stay up-to-date with disputes and ensure legal compliance
- Represent landlords in tribunal hearings and oversee tenancy dispute resolution when required
Events Coordinator
Cucina Di Strada
05.2020 - Current
- Handle event bookings and rostering for staff across busy hospitality operations
- Respond to customer and corporate inquiries via email and phone
- Organise corporate events, coordinating logistics and vendor communication
- Maintain event tracking documentation and assist in staff scheduling
Project Coordinator
MG Built
04.2024 - 10.2024
- Led procurement lifecycle from tender handover to construction, including budget extraction, subcontractor tendering, and supplier coordination
- Facilitated procurement meetings with key stakeholders align on build methodology, scope, timelines, and resource allocation
- Prepared and managed procurement spreadsheets, material take-offs, purchase orders, and supplier documentation
- Attended site regularly to ensure streamlined handover and alignment between procurement and build
- Supported cost tracking, variation management, and issue resolution throughout project delivery
APS3 Agent – Disability & Carers Services
Services Australia (Centrelink)
08.2020 - 10.2021
- Delivered high-volume client support across disability and carer services
- Processed payments and claims while applying policy and legislative frameworks
- Guided clients through online services and resolved technical or access issues
- Handled sensitive conversations with empathy, ensuring customer dignity and clarity
Building Administration
Construction Services SA (Hickinbotham)
04.2018 - 05.2020
- Reviewed costings, contracts, and construction files for accuracy and compliance
- Liaised with councils, contractors, and internal departments to progress build stages
- Accepted and amended files post-review, ensuring error-free documentation
- Provided feedback to sales teams and ensured standards were met prior to acceptance
Commercial Operations Senior / Growth Leader
Clipsal by Schneider Electric
09.2016 - 04.2018
- Led a hybrid local/offshore team, allocating workflow and managing performance
- Designed and delivered training manuals and workshops to optimise onboarding and growth
- Managed quoting, contracts, and pricing for high-value clients and national projects
- Reported weekly to global senior leadership on revenue performance and lead data
- Drove outbound and inbound lead generation strategies, increasing conversion rates
- Built trusted relationships with senior stakeholders and external contractors
Skills
- Proactive and solutions-focused with strong initiative and follow-through
- Clear and confident communicator across diverse teams and clients
- Highly adaptable with experience in fast-paced and shifting environments
- Trusted collaborator known for reliability and accountability
- Fast learner with sound critical thinking and judgment
- Client-focused, outcome-driven, and committed to quality service
- Effective at managing competing priorities while delivering consistent results
Accomplishments
- Generated over 200 qualified leads in 6 months
- Built strategic relationships with CEOs and executive stakeholders
- Recognised for high performance in cross-functional and client-facing roles
Certification
- Certificate IV in TESOL – Teaching English to Speakers of Other Languages (2015)
- Property Management License – Valid
- Leadership Fundamentals Workshop – BBB Advisory
- Global Revenue Acceleration Program – Schneider Electric, Barcelona
Timeline
Property Manager
Leasecorp Logistics
10.2024 - Current
Project Coordinator
MG Built
04.2024 - 10.2024
APS3 Agent – Disability & Carers Services
Services Australia (Centrelink)
08.2020 - 10.2021
Events Coordinator
Cucina Di Strada
05.2020 - Current
Building Administration
Construction Services SA (Hickinbotham)
04.2018 - 05.2020
Commercial Operations Senior / Growth Leader
Clipsal by Schneider Electric
09.2016 - 04.2018
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