monirah Al-masoud

servicing STC as sole customer

• Monitored and analyzed network performance metrics (KPIs, traffic data, error logs) to ensure high availability and service reliability.
• Produce regular reports and dashboards summarizing service trends, incidents, and key performance indicators for internal teams and STC.
• Configure VLANs, troubleshoot connectivity problems, and apply data insights to optimize service quality.
• Collaborate directly with STC stakeholders and technical teams to align reporting, performance monitoring, and issue resolution with customer requirements
• Increased customer satisfaction by resolving issues.

• Coordinated with project managers for timely delivery of tasks.
• Adhered to style standards on typography and graphic design during project execution.
• Developed customized UI elements to enhance user experience.
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• Designed and graded assessments, leveraging data-driven evaluation methods to track student performance and learning progress.
• tilized modern teaching methods and digital tools to enhance engagement and knowledge retention
• Developed and delivered lectures on computer science and information systems, incorporating real-world data analysis examples.