Summary
Results-focused individual prioritising customer satisfaction. Excellent sales ability and communication skills. Proactive, opportunistic worker, driven to continuously exceed sales targets. Driven commercial sales professional with demonstrable experience in retail, wholesale and industrial sales. Builds outstanding client rapport for increased spending and repeat business. Uses in-depth knowledge of evolving market trends to continuously meet consumer needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Abu Aya Commercial Complex
supervisor
KHARTOUM, SUDAN
02.2019 - 07.2023
- Developed new business by networking with valuable customers.
- Resolved customer concerns promptly to maintain satisfaction.
- Helped resolve client problems quickly with superior customer service.
- Collected and processed payments.
- Monitored sales market activity to remain ahead of competitors.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Emaar Technical Contracting and Construction CO
supervisor
KHARTOM, SUDAN
07.2014 - 05.2018
- Kept site areas clear and tidy for minimised risk.
- Operated various hand-held tools safely.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Adhered to health and safety regulations on site at all times.
- Stored, maintained and cleaned construction equipment.
- Carried out activities in line with work schedule.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
Education
Diploma - Financial Accounting
04.2010 - 02.2013
Skills
- Customer Service
- Product expertise
- Interpersonal communication
- Product knowledge
- Upselling expertise
- Microsoft Excel
Languages
English
Intermediate
Arabic
Native
Timeline
Abu Aya Commercial Complex - supervisor
02.2019 - 07.2023
Emaar Technical Contracting and Construction CO - supervisor
07.2014 - 05.2018
Omdurman Ahlia University - Diploma, Financial Accounting
04.2010 - 02.2013
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