Moomal Riaz
Jeddah
Summary
A dedicated professional with 6 years of experience in the banking and HR industry expertise in financial statement review reporting & HR management recruitment & administration. Well-versed in producing reports, evaluating department operations strengthening customer relationship and responsible for business growth. Proven ability for excellent planning and organization skills to thrive in pressured work environments
Overview
7
7
years of professional experience
3
3
Languages
Work History
HR Officer
SSYDO (Sindh Students & Youth Development)
01.2021 - 01.2022
- Preparing job descriptions, advertising vacant positions, and managing employment process.
- Orientating new employees and training existing employees.
- Ensuring that all employees are organized and satisfied in their work environment.
- Implementing systematic staff development procedures.
- Providing counseling on policies and procedures.
- Ensuring meticulous implementation of payroll and benefits administration.
- Evaluated the effectiveness of current HR systems; identified areas requiring enhancement or replacement
- Collaborated with management teams to establish clear succession plans for key roles within the organization
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages
- Processed paperwork and hiring details for promotions and lateral position changes
- Developed comprehensive training programs to enhance employee skillsets and productivity levels
- Coordinated annual open enrollment activities; communicated changes/updates regarding benefit offerings
Customer Services Officer
United Bank Ltd. Karachi
Karachi
12.2014 - 02.2019
- Ensured compliance with all applicable banking regulations.
- Prepared weekly and quarterly operations reports.
- Performed period risk related documentation.
- Developed workplace culture for improved staff retention.
- Management of inwards/ outwards Funds.
- Responsible for transactions monitoring and screening.
- Kept detailed cash-flow reports to monitor and maintain business performance.
- Evaluated new customer accounts and provided smooth onboarding services.
- Built customer bases through cold calling and referral conversions.
- Cash handling expertise.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
Intern
PSO (Pakistan State Oil)
Karachi
- Prepared project presentations and reports to assist senior staff.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Master of Business Administration -
University of Sindh
Bachelor of Business Administration - undefined
University of Sindh
Intermediate - undefined
BISE SUKKUR
Matriculation - undefined
BISE LARKANA
Skills
Excellent work ethic and time management skills to complete jobs efficientlyundefined
Accomplishments
- Research on Child Labor in Pakistan
- Comparative analyses of Pepsi and Coca Cola
- Auditing Project on Auditing Procedures of Banks
- Attended UBL Training Program Batch-V from 13th to 17th April, 2015
- Achieved Certificate of successful completion of Auditing Project on Auditing Procedures of B
Software Skill Set
Full professional proficiency in using Symbols, Microsoft Office Word, Power Point, Excel and Adobe Reader
Timeline
HR Officer
SSYDO (Sindh Students & Youth Development)
01.2021 - 01.2022
Customer Services Officer
United Bank Ltd. Karachi
12.2014 - 02.2019
Intern
PSO (Pakistan State Oil)
Master of Business Administration -
University of Sindh
Bachelor of Business Administration - undefined
University of Sindh
Intermediate - undefined
BISE SUKKUR
Matriculation - undefined
BISE LARKANA
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