Summary
Overview
Work history
Education
Skills
References
Training
Key Areas of Expertise
Also Under My Responsibility to Do the Following Inventories
Disclaimer
Covering Letter
Timeline
Generic
Mordy Ahmed

Mordy Ahmed

Benha,Egypt

Summary

Supervises cleanliness and maintenance of guest rooms and public areas, ensuring adherence to company standards. Coordinates with front office, engineering, and food and beverage departments to address guest requests efficiently. Manages housekeeping operations to maintain quality service and control departmental budgets. Oversees all housekeeping and laundry functions, including inventory management and work order processing.

Overview

32
32
years of professional experience

Work history

Director of Housekeeping

Dar Al-Tawhid Makkah IHG KSA
01.2023 - Current
  • Achievements, Ten Metrics in 2023 employees Survey score-, yearly standard evaluations audit with cleanliness scores of 97% In charge for Hotel Rooms & Public Area and Laundry, Carry the duties of Housekeeping & laundry departments, Budget, Expanse, linen and Uniform Room, Reporting to the Directory of Rooms Division Manager, Responsible for 119 employees

Executive Housekeeper

Crowne Plaza Jeddah IHG KSA
04.2019 - 01.2023
  • Achievements, Ten metrics in 2019 employees Survey score-, yearly standard evaluations audit with cleanliness scores of 96, 91 In charge for Hotel Rooms & Public Area and Laundry, Carry the duties of Housekeeping & laundry departments, Budget, Expanse, linen and Uniform Room, Reporting to the Directory of Rooms Division Manager, Responsible for 80 employees

Executive Housekeeper

Semiramis InterContinental Cairo IHG Egypt
02.2015 - 02.2019
  • Achievements, Ten metrics in 2015/2016/2017, employees Survey score-Brand standards hero quiz in Merlin page, yearly standard evaluations audit with cleanliness scores during 4 years of 99, 95, 97, 98% In charge for Hotel Rooms & Public Area Carry duties of Housekeeping departments, Budget, Expanse, linen and Uniform Room, Reporting to Directory Of Rooms Division Manager, Responsible for 190 employees
  • Fostered positive work environment to boost employee morale.
  • Fostered positive work environment to boost employee morale.

Housekeeping Director

InterContinental Hotels Port Ghalib IHG Egypt
06.2013 - 01.2015
  • Achievements, Nine out of Ten metrics in 2013/2014 employees Survey score- yearly standard evaluations audit with cleanliness scores of 100% in Crowne Plaza and 99% in Intercontinental InterContinental palace Port Ghalib Resort 308 Rooms Crowne Plaza Sahara Oasis Port Ghalib Resort 292 Rooms Crowne Plaza Sahara Sands Resort 345 Rooms Marina Lodge Port Ghalib Resort 201 Rooms In charge for 4 hotels of IHG Port Ghalib 1146 Rooms Carry duties of Housekeeping departments, Laundry and linen & Uniform Room, Reporting to Area General Manager, Responsible for 209 employees (180 in Housekeeping departments and 29 in Laundry)
  • Upheld stringent hygiene standards throughout property using rigorous sanitation procedures.
  • Fostered harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.

Executive Housekeeper

Opening Sunrise Tirana aqua park Resort, Sharm El Sheikh
05.2008 - 06.2013
  • In charge of all duties of Housekeeping department, Laundry and linen & Uniform Room, Reporting to General manager, Responsible for 102 employees (80 in Housekeeping department and 22 in Laundry)
  • Enforced health and safety regulations throughout premises.

Housekeeping Manager

Opening Host Mark Hotel 5*, Sharm El Sheikh
02.2002 - 04.2008
  • In charge of all duties of Housekeeping department, Laundry and linen & Uniform Room, Reporting to General manager, Responsible for 102 employees (80 in Housekeeping department and 22 in Laundry)
  • Communicated repair needs to maintenance staff for prompt remedial action.

Assistant Executive Housekeeper

Opening Reef Oasis Hotel 5*, Sharm El Sheikh
01.2000 - 12.2001
  • Housekeeping department all duties, reporting and replacing executive housekeeper.

Housekeeping Supervisor

Eden Au Lac Hotel 5*, Zurich Switzerland
04.1996 - 07.1998
  • Hotel public Area.

Housekeeping Room Attendant Promoted to Supervisor

Opening Sonesta Beach Resort 5* Sharm El Sheikh
04.1994 - 03.1996
  • In charge for 140 room
  • Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.

Education

Diploma of Industry 1987

Skills

  • Arabic, mother tongue
  • English (Excellent)
  • Germany (Good)
  • Microsoft Word, Excel, Power point, Outlook, Internet Explorer, Hotels Systems (Civil soft-Jana – QMS -material control, Fidelio suit 8, Opera, Fox, & FBM, and guest service centre software, Staff Appraisers, System, ecristal2 and SGS) (Trip Advisor, Holiday check and ZOVER Control and support)

References

References available upon request.

Training

  • IHG Leadership Session, Risk Management, InterContinental IHG I Clean Program
  • InterContinental IHG Steering Wheel Session & One Step Ahead Training InterContinental IHG Leading a Risk Training & Heart Beat Session
  • Sales and marketing is every body`s job, management service, & Time Management Session Sun rise hotels Sharm el sheikh Egypt
  • Management service, housekeeping management training course Oriental resort hotel Sharm el sheikh Egypt
  • Commitment to excellence - train the trainer Reef oasis hotel Sharm el sheikh Egypt
  • Housekeeping management training course Sonesta beach resort Sharm el sheikh
  • Bronze medal for training program of progress Sonesta beach resort Sharm el sheikh

Key Areas of Expertise

  • High performance based on very good quality of work due to long field years of experience
  • Focusing on providing the highest level of service to the guests, ensuring that the standards of the company are met at all times
  • I consider myself hard worker, motivated, & led by interest & desire to learn & improve
  • Maintain a stable performance both under leadership and in an independent way. Decision maker when required & able to seek for adequate solutions and strategies
  • Able to build & maintain long term interpersonal-work relations

Also Under My Responsibility to Do the Following Inventories

  • Monthly linen inventory
  • Yearly hotel linen inventory (F&B linen, beach towels and Housekeeping linen)
  • Fix assets inventory
  • Organization of housekeeping and laundry
  • Compilation of and adherence to financial budgets within the field.
  • Co-operation with hotel’s front office and engineering.

Disclaimer

Dear Sir / Madame: Reference to the Above Mentioned Subject, Kindly Find Attached My Curriculum Vitae Applying for The Position of Direrctor or Executive Housekeeper 

Sincerely Yours 

Mordy Ahmed

Covering Letter

My Personality Descriptions

  • I am highly motivated and enthusiastic and have a keen desire to continually update my knowledge and skills
  • I am a loyal employee who is hard working, dependable and trustworthy because I understand it is a two-way relationship.
  • I have the ability to work individually and as part of the larger organization’s team
  • I have a strong sense of commitment; I am able to begin a course of action and work through it until it’s finished
  • I have a very strong drive and motivation to continually develop my professional skills
  • I have excellent communication skills, both verbal and written.
  • I have the ability to relate to all types of other people I work with
  • I have the ability to be flexible and adaptable in order to meet changing conditions or situations
  • I am outgoing, enthusiastic and a determined individual, eager to make progress.
  • I am professional, confident, and efficient and goal orientated with the proven ability to use my own initiative or work as part of a team.
  • I have the ability to learn quickly and my common sense helps me respond to the needs of new situations.
  • I see myself as being competent and versatile with good organizational skills.
  • I possess honesty and integrity; I have high professional standards and I aim to be fair and truthful in everything I do.
  • I am reliable and able to be trusted to do what I have been asked to do, or what I have promised to do.
  • I take pride in my personal presentation and take into consideration suitable clothing and company dress codes
  • I have common sense and the ability to make decisions based on knowledge and good judgment
  • I have a sense of humor and I am able to join with others and enjoy funny situations
  • I maintain a balanced attitude to work and home life giving appropriate consideration to things that matter at home and at work
  • I am able to deal with pressure and organize my time well, so that work and job demands get proper attention
  • I am motivated and positive about the work I do by setting myself goals and working toward them.
  • My Key Job’s Strengths
  • For me I have very good communication skills; I work well either leading or being part of a team and I am self-motivated and capable of working on several tasks at once. As a leader of small teams I involve people in the decisions so that they feel involved and ensure they have the opportunity to contribute to tasks facing the team. I manage the information, plan and organize and make the decisions as required. With my strong communication skills, I have been able to motivate the staff to higher standards of performance meaning we have also helped our profits figures through increased sales and tighter cost-control. Alongside this I have encouraged innovation and my team has produced several very good ideas for the department of the housekeeping, and services and markets. Most importantly I actively seek to develop members of my team for their own careers sake but also for the future of the business itself. This means I also look for personal development opportunities to ensure my skills are kept up to date

My Leadership Style

I don’t like to rely on people. If I am in charge I try to delegate tasks, but if I see someone struggling I will often offer to take on their role in addition to my own. It usually does work, but it’s probably not the best thing for raising the confidence of my team-mates. If I think I’m strong enough to carry the weight of the team and make it faster than if I didn’t then I’ll do it. Sometimes it is good though. It sometimes shows I care about them. Like if I see someone falling behind because they’re struggling with something heavy I’ll go back and take it off them. Then I run ahead to allow them to catch up without having to match my pace. I’ve tried to be more compassionate towards my teams though. Sometimes I get too focused on the objective to care about what they’re doing. It’s mainly because I don’t care about how I feel if I’m focused on something so I struggle to see how they can be. I’m good at seeing people’s strengths though, and if I can see someone is more suitable than me I will let them take the responsibility. I am not arrogant about it at all

My Rooming for Improvement/Development Needs

I always look to improvement to always keep my job better and to development all my staff to get the high standard of the house, when I found any complaint or remarks for my department I immediately increase the training time and do an urgently meeting with other department involve, I always looking for the new equipment in the market to improve our performance, keeping everything in my department in up to date.

Timeline

Director of Housekeeping

Dar Al-Tawhid Makkah IHG KSA
01.2023 - Current

Executive Housekeeper

Crowne Plaza Jeddah IHG KSA
04.2019 - 01.2023

Executive Housekeeper

Semiramis InterContinental Cairo IHG Egypt
02.2015 - 02.2019

Housekeeping Director

InterContinental Hotels Port Ghalib IHG Egypt
06.2013 - 01.2015

Executive Housekeeper

Opening Sunrise Tirana aqua park Resort, Sharm El Sheikh
05.2008 - 06.2013

Housekeeping Manager

Opening Host Mark Hotel 5*, Sharm El Sheikh
02.2002 - 04.2008

Assistant Executive Housekeeper

Opening Reef Oasis Hotel 5*, Sharm El Sheikh
01.2000 - 12.2001

Housekeeping Supervisor

Eden Au Lac Hotel 5*, Zurich Switzerland
04.1996 - 07.1998

Housekeeping Room Attendant Promoted to Supervisor

Opening Sonesta Beach Resort 5* Sharm El Sheikh
04.1994 - 03.1996

Diploma of Industry 1987
Mordy Ahmed