Morouj Altorky
Summary
I am seeking a challenging role to showcase my capabilities and qualities with pure dedication to succeed in every given task provided to me. I have studied Diploma in Small Business Management from an esteemed and reputed international college in Jeddah.
Productive employee with proven track record of successful event management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
5
5
years of professional experience
Work History
Event Manager
Park Hyatt Jeddah
01.2025 - Current
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Leveraged technology to automate registration and attendee management, improving operational efficiency and guest satisfaction.
- Negotiated contracts with venues to secure favorable terms, optimizing event profitability and attendee experience.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
Event Sales Assistant Manager
Park Hyatt
07.2022 - 01.2025
- Build strong relationships with customers to fully understand their needs
- Maintain BEO (banquet event order) for each booking
- Develop promotions or specialty packages to entice new customers
- Manage (and fill) our events calendar
- Collaborate with our chef on menu requests
- Receiving, handling and converting Meetings, Events and Group enquiries
- Presenting and Selling available and suitable banquet / event options to the highest possible standard
- Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business
- Contact Meeting Planner by mail, telephone, customer outings, and site inspections
Event Sales Executive
Park Hyatt
02.2022 - 07.2023
- Increased revenue through upselling additional services to existing clients by providing customized solutions based on their needs.
- Increased client satisfaction through exceptional customer service and prompt resolution of their concerns.
- Enhanced event sales by implementing innovative marketing strategies and engaging presentations.
- Implemented detailed follow-up plans for leads, converting them into loyal customers over time.
Event Organizing Specialist
Facility Visions Trading
06.2021 - 10.2021
- Coordination with vendors and suppliers for venues for events and entertainment
- Understand customer expectations, set the initial schedule of events, and specify details of roles and responsibilities
- Cooperating with marketing and public relations specialists to promote events, and manage communications and advertising campaigns in various media
Administration Assistant
Ministry of Commerce and Investment
12.2019 - 01.2020
- Interned with the ministry of commerce and investment as a trainee
- Used Microsoft Office, assisted in opening commercial records, conduct an electronic statement, Organized commercial communication via index
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Exceeded specific team goals by partnering with staff to share and implement best practices
Education
Small Business Management - Marketing, Accounting, Human Resource, Insurance, Customer Service, Sales, Record Management
International Technical Female College
01.2020
English Entry Level - Cambridge, English Entry Level Certificate in ESOL International (B1 LEVEL)
International Technical Female College
01.2018
High School - Human sciences track
51 High School
01.2018
Skills
- Computer Literate (Word, PowerPoint, Excel)
- Work in a Team Effectively
- Communication Skills
- Conflict Resolution
- Reliable and Punctual
- Meet Deadlines
- Social Media Marketing
- Client relationship building
Personal Information
Date of birth: 02/03/99
Nationality: Saudi Arabian
Training
- Change Management, Ethrai - Institute of Public Administration
- Dealing with Bosses, Ethrai - Institute of Public Administration
- Tourism Management, Ethrai - Institute of Public Administration
- Dealing with The Tourist Skills, Ethrai - Institute of Public Administration
- Government - Financial Supervision Course, Ethrai - Institute of Public Administration
- Effective Communication at Work, Ethrai - Institute of Public Administration
- Certificate of Attendance at The Health Care Systems Conference, Ethrai - Institute of Public Administration
- Fundamentals of Professional Research, Misk Foundation
Languages
Arabic
First Language
English
Proficient
C2
Timeline
Event Manager
Park Hyatt Jeddah
01.2025 - Current
Event Sales Assistant Manager
Park Hyatt
07.2022 - 01.2025
Event Sales Executive
Park Hyatt
02.2022 - 07.2023
Event Organizing Specialist
Facility Visions Trading
06.2021 - 10.2021
Administration Assistant
Ministry of Commerce and Investment
12.2019 - 01.2020
English Entry Level - Cambridge, English Entry Level Certificate in ESOL International (B1 LEVEL)
International Technical Female College
High School - Human sciences track
51 High School
Small Business Management - Marketing, Accounting, Human Resource, Insurance, Customer Service, Sales, Record Management
International Technical Female College
Similar Profiles
KAREN ZAPATA-SOTOKAREN ZAPATA-SOTO
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington
Marc Gail MateoMarc Gail Mateo
Housekeeping Team Coordinator at Park Hyatt SydneyHousekeeping Team Coordinator at Park Hyatt Sydney
Salvatore SullaSalvatore Sulla
Interim Director of Security at Park Hyatt New YorkInterim Director of Security at Park Hyatt New York