Mosa Hayan

At the beginning of my career, I worked as technical support engineer for 4 years in the IT department, where my responsibilities included:
-installing/upgrading Windows on end devices

-Joining company devices to domain

-Installing/connecting printers and scanners and their related drivers

-Installing network infrastructure (cables, and network points)

-Provide support for collaboration meeting rooms (conference rooms)

-Installing IPT devices

-Maintain the cybersecurity solutions up to date, to detect and eliminate any vulnerability

I worked for 4 years as an IT Specialist, responsible for various tasks, including:

-Administrating the Assets system, where we document the delivery or return of any custody for users (desktop, laptop, phone), this requires any resigning employee to return their belongings.

-Working with the Amer system, which is a system for processing customer requests, whether for hardware or software.

- Participating in meetings with suppliers to evaluate their solutions and determine their suitability for company policies, both in terms of hardware and software.

- Managing the Nexthink system, a system that helps IT staff identify details about devices such as: location, last employee who used the device, device IP, and computer name.

- Working with the USD system, which is for processing and distributing requests to technicians based on location.

I worked as Network Engineer for 2 years in the Network Operations department where I build solid experience, and obtained professional certificates. My responsibilities included :

-Switch and router configuration

-Working with IT-NOC team to monitor network devices

-Working with the ManageEngine software, which provides monthly reports and details of changes to network devices, At the end of each month, I used to submit a report to the department manager detailing changes to network devices across all regions of the Kingdom.