Mostafa ElZohairy

• Lead, mentor, and manage a team of Partner Success, providing guidance and performance coaching to
achieve KPIs.

• Establish and maintain strong relationships with marketplace partners, ensuring they receive necessary support
and resources.

• Oversee the onboarding process for new partners, ensuring a smooth transition and alignment with success
pathways.

• Track and analyze partner performance metrics to identify growth opportunities or areas needing improvement.

• Work closely with partners to develop actionable growth strategies based on product performance and
marketplace trends.

• Partner with cross-functional teams to troubleshoot partner issues, enhance platform features, and improve the
overall partner experience.

• Developed and optimized partner development rules and strategies to enhance partner engagement and efficiency.
• Designed and implemented medium-term partner rights and benefits rules, as well as incentive strategies, ensuring continuous improvement.
• Led partner structure planning to build a more stable and effective partner network.
• Planned and improved policies and systems related to partner rights and incentives, ensuring alignment with company goals.
• Oversaw all partner development, incentive, and structure-related activities to support sustainable growth.

• Oversee and manage all aspects of logistics operations, including transportation, warehousing, inventory management, and order fulfillment.
• Develop and execute strategic plans to optimize logistics efficiency, reduce costs, and improve customer satisfaction.
• Lead a team of logistics professionals, providing direction, guidance, and coaching to ensure operational excellence.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams, such as procurement, sales, and customer service, to ensure smooth coordination and alignment of logistics activities.
• Evaluate and negotiate with external vendors, suppliers, and service providers to secure competitive rates and high-quality services.
• Ensure compliance with all relevant laws, regulations, and industry standards related to logistics and transportation.
• Implement and maintain effective systems, processes, and technologies to streamline logistics operations and enhance visibility and control.
• Stay updated on industry trends and best practices, and recommend innovative solutions to drive continuous improvement and operational excellence.
• Prepare and present regular reports on logistics performance, budget, and initiatives to senior management.

• Oversees order fulfillment process responsible for staff whose duties include order entry, administration, and delivery establishes processes for order tracking, maintains updated customer contact information may act as liaison with business development regarding clients' details under general direction, coordinate daily activities of customer order fulfillment department of major unit facilitate sinter action between customer service, warehouse, accounts and credit manager, and sales and marketing leads and trains employees who process orders; schedules and releases orders for shipment according to sales policy and customer requirement investigates and resolves complex customer complaints.

Customer Service Responsibilities:

• Manage day-to-day operations of department, which provides customer service and processing of customer orders.
• Manage Receiving, prioritizing, and processing of customer orders; schedules and releases orders for delivery according to business development agreement and customer requirement.
• Investigates and resolves complex customer complaints.
• Supervise s compute r system input, invoice and re g port output, and system operation procedures.
• Develops operating goals and objectives for department; implements and administers methods and procedures to enhance operations, as appropriate to department.
• Orders departmental supplies, oversees petty cash fund, and performs routine accounts receivable activities.
• Facilitates interaction between customer service, accounts, business development, and marketing.
• Performs miscellaneous job-related duties as assigned.

Logistics Responsibilities:

• Strategically plan and manage logistics, transportation and customer services
• Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary.
• Direct, optimize and coordinate full order cycle.
• Keep track of quality, quantity, delivery times, transport costs and efficiency.
• Manage resolution of any arising problems or complaints.
• Supervise, coach, and train team.
• Maintain metrics and analyze data to assess performance and implement improvements.

Operations Responsibilities:

• Long-term planning to create initiatives that further company's overall goals.
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Ensuring that all food items and product ts are stored, prepared, and served based on Yumamia's recipe,preparation, and portion standards.
• Evaluating and disciplining kitchen personnel accordingly and making employment and termination decisions.
• Ensuring operations process in kitchen and ensuring food safety and hygiene standard.
• Overseeing training of employees to ensure safe operation of kitchen equipment and utensils and proper handling of heavy items and hazardous material.
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Communicating with board or other senior officials about shifting company priorities and projects.
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue.
• Identifying opportunities to expand or shift course in order to take advantage of changes in market.