Mostafa Gadoor
Sr. Sales Account Manager
Riyadh
Summary
Accomplished Sales Manager offering 10 years of experience developing and maximizing IT sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
FSI Sales Manager
Al Moammar Information Systems (MIS)
Riyadh
02.2023 - Current
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sr. Sales Account Manager
Al Moammar Information Systems (MIS)
Riyadh
02.2022 - 02.2023
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
Strategic Account Manager
Nournet
Riyadh
01.2021 - 02.2022
- Built credibility and trust to influence client's buying decisions.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Partnered with internal resources to present additional value and expertise to clients.
- Established client and market priorities to execute strategic course of action.
- Created demand by matching business problems to product and service solutions.
- Generated pipeline to close revenue and attain quota.
- Suggested solutions and innovative ideas to meet client needs.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
Sales Account Manager- Gov Sector
Alnafitha IT
Riyadh
01.2018 - 01.2021
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met with average of 10 clients per week consistently, resulting in 80% client retention rate.
- Attracted 10 new accounts through targeted client development.
- Exceeded sales goals by 95%, generating 5M in Gross Profit.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Key Account Manager
G.Tech
Riyadh
03.2016 - 02.2018
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Developed and delivered presentations to key customers to position products and services.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Presales Engineer
Egyptian Micro Solutions (EMS)
Cairo
08.2013 - 02.2016
- Collaborated with bid project team to assemble proposals and produce customer-facing materials.
- Presented proposals to customers at industry events, such as conferences and trade shows.
- Liaised with suppliers and third-party service vendors to maintain accurate, up-to-date pricing list for sourced components.
- Communicated directly with potential customers, fielding initial calls to elicit full business proposals.
- Translated client requirements into documentation for product management teams, producing necessary ephemera.
- Coordinated with third-party stakeholders to draft multi-provider bids and proposals.
- Created technical diagrams for proposals using Samsung MagicInfo.
- Presented technical presentations to clients to explain product features and benefits.
- Configured and modified product systems to meet customer-specific needs.
- Organized product demonstrations and trial installations of equipment to promote products.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Contributed additional revenue to sales plans through resale opportunities.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Technical Support Specialist
Teleperformance
Cairo
07.2012 - 07.2013
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Education
Bachelor of Science - Management Information Systems
Advanced Academy
Egypt 09.2008 - 06.2012
Skills
Relationship building
undefinedCertification
CSP - Certified Sales Professional
Timeline
Certified Sales Professional, Splunk
09-2023
FSI Sales Manager
Al Moammar Information Systems (MIS)
02.2023 - Current
Certified Sales Professional, SAP
11-2022
Certified Sales Professional, Oracle
08-2022
Sr. Sales Account Manager
Al Moammar Information Systems (MIS)
02.2022 - 02.2023
Strategic Account Manager
Nournet
01.2021 - 02.2022
Certified Sales Professional, PaloAlto
06-2019
Certified Sales Professional, AWS
03-2018
Sales Account Manager- Gov Sector
Alnafitha IT
01.2018 - 01.2021
Certified Sales Professional, IBM
11-2017
Certified Sales Executive , HP
09-2017
Certified Sales Specialist, Unify
07-2017
CSP - Certified Sales Professional
02-2017
Key Account Manager
G.Tech
03.2016 - 02.2018
Presales Engineer
Egyptian Micro Solutions (EMS)
08.2013 - 02.2016
Technical Support Specialist
Teleperformance
07.2012 - 07.2013
Bachelor of Science - Management Information Systems
Advanced Academy
09.2008 - 06.2012
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