Mostafa Hegazy
IT Specialist
Jeddah-Saudi Arabia,Jeddah
Summary
Skilled [IT specialist] proficient in supporting hardware and software issues for computer systems. Specializing in troubleshooting and products. Over years in IT support and troubleshooting. Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over 5 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
8
8
years of professional experience
Work History
IT Systems Administrator
Al Wessam Solutions Company
Jeddah-Saudi Arabia, Jeddah-Saudi Arabia
01.2022 - Current
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Maximized hardware utilization by conducting capacity planning and making recommendations for resource allocation adjustments.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Created nightly jobs for database backups.
- Attended meetings to deliver status reports to key stakeholders.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed network traffic and performance metrics to optimize system performance.
- Performed network security design and integration duties.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Led server infrastructure development, quality assurance, staging and production systems.
- Developed and documented network policies, procedures and standards.
IT Specialist
Tawzeiy
NEW CAIRO, Cairo
2020.02 - 2022.12
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
It specialist
END Techno Satellite Communications Company
01.2019 - 11.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used Microsoft Word and other software tools to create documents and other communications
- Adhered to social distancing protocols and wore mask or face shield at all times
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Set up hardware and software in optimal configurations to meet network performance requirements
- Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference
- Configured hardware, devices and software to set up work stations for employees
- Helped streamline repair processes and update procedures for support action consistency
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Very good in all light current safety systems cctv and fire alarm, I was working as a help disk in the administrative headquarters
- Always available to solve hardware problems, including software and hardware
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Mirco Tech Systems Co
01.2016 - 01.2018
- I was working in the field of light current and more than 14 projects of government institutions were implemented
Education
Diploma of the Arab Contractors - building and construction
01
Cairo Acadmey - Fifth Settlement - Extension Of Golf Heights Online course . Google digital marketing CCNA -MCSA-CCNP HTTML-CSS-JS - undefined
Skills
- System Administration
- Program Installations
- Microsoft SharePoint
- Technical Support
- Microsoft Excel
- Diagnosis and Troubleshooting
- Software Diagnosis
- Staff Training
- Data Recovery
- Desktop Support
- Configuring Devices
- Computer System Maintenance
- Technical Issues Analysis
- Hardware and Software Configuration
- Microsoft Certified Solutions Associate (MCSA:) Name of Microsoft Technology
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork from home optionTimeline
IT Systems Administrator - Al Wessam Solutions Company
01.2022 - Current
IT Specialist - Tawzeiy
2020.02 - 2022.12
It specialist - END Techno Satellite Communications Company
01.2019 - 11.2020
- Mirco Tech Systems Co
01.2016 - 01.2018
New - Diploma of the Arab Contractors, building and construction
- Cairo Acadmey - Fifth Settlement - Extension Of
Golf Heights
Online course .
Google digital
marketing
CCNA -MCSA-CCNP
HTTML-CSS-JS,
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